Reejan Silakar
Larrakeyah,NT
Summary
I have completed Bachelor of Professional Accounting, diploma and advanced diploma in leadership and management and Diploma of Community Services in Australia. I have extensive professional experience as a bookkeeper and office clerk in different industries. My working style is based on providing exceptional customer service, a positive attitude, and continual initiative to ensure the highest professional standards are delivered. My future goals are for a long-term career in your company and be a valued member of your team.
Overview
10
10
years of professional experience
Work History
Call Center Operator
Dawin Radio Taxi
03.2023 - Current
- Handled call volumes of 350+ calls on daily basis
- Answered inbound calls and e-mails at a call center and experienced heavy call volume
- Received and maintained over 88% average for call quality assurance
- Assisting customers with their enquiries
- Escalating to a more senior team member when required
- Transferring customers calls to different departments
- Improved customer retention rates by skillfully resolving complaints and addressing concerns with empathy and professionalism.
- Reduced average call time for improved efficiency through active listening and clear communication skills.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Resolving complaints and minimising lasting negative feeling regarding good or service
- Updating database or software with customer information
- Organising for invoices, receipts, products and information kits to be sent to customers.
Operations Manager/ Bookkeeper
L & M Investments (NT) Pty Ltd
07.2019 - 11.2024
- Preparing journal entries, complete general ledger operations, monthly, year- end closings and draw up financial reports
- Reconcile and maintain balance sheet accounts
- Handled account in banks and confirm the balances with the system
- Preparing daily limits for bank reconciliation
- Conducting audits of time sheets and maintained records free of errors to coincide with payroll
- Assisting managers, supervisors and other staff members
- Checking level of stock
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Documentation (emails and post)
- Recording, matching, checking and batching.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
- Developed systems and procedures to improve operational quality and team efficiency.
- Analyzed and reported on key performance metrics to senior management.
- Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
- Developed and maintained relationships with external vendors and suppliers.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Bookkeeper | Senior Sales Representative | Store Manager
Pizza Capers, Gold Coast
02.2015 - 02.2017
- Manage staff and supervise the rosters, hire and train new staff members as required
- Provide excellent customer service
- Manage all tasks relating to the shop/office/staff
- Ensure that there is always sufficient stock
- Daily cash count and balancing
- Preparation of daily bank deposit.
- Tracked expenses and income for businesses while organizing and maintaining bank statements for checking accounts.
- Generated detailed financial reports for management review, facilitating informed decision making.
- Established QuickBooks accounting system to reflect accurate financial records.
- Completed tax forms in compliance with legal regulations.
- Handled payroll processing for employees, ensuring timely payment and adherence to tax regulations.
Education
Bachelor of Professional Accounting - Accounting And Business Management
Holmes Institute
Brisbane, QLDDiploma of Community Services - Family And Community Services
Star College
Darwin, NTDiploma and Advanced Diploma of Leadership and Management -
IHBC Darwin
Darwin, NTDiploma of Business -
Queensland International Business Academy
Gold Coast, QLDSkills
- MYOB, XERO, Reckon, Q-sale, POS, Ghost
- Teamwork and Collaboration
- Following scripts
- Microsoft Suite applications (Word, Excel, Outlook)
- Email and Internet
- Communication and interpersonal skills
- Team work
- First Aid Training
- OHCRE card
- NT open driving license
- Call Center Customer Service
References
Imran Nadeem, +61458933130, manager@darwinradiotaxis.com.au
Martin Pentleton, +61433528796, dwnssmanager@gmail.com
Languages
Nepali
Native or Bilingual
English
Full Professional
Hindi
Full Professional
Timeline
Call Center Operator
Dawin Radio Taxi
03.2023 - Current
Operations Manager/ Bookkeeper
L & M Investments (NT) Pty Ltd
07.2019 - 11.2024
Bookkeeper | Senior Sales Representative | Store Manager
Pizza Capers, Gold Coast
02.2015 - 02.2017
Bachelor of Professional Accounting - Accounting And Business Management
Holmes Institute
Diploma of Community Services - Family And Community Services
Star College
Diploma and Advanced Diploma of Leadership and Management -
IHBC Darwin
Diploma of Business -
Queensland International Business Academy
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