Reem Aloe
Sydney
Summary
I am a reliable worker with a background in fast-paced environments, including retail and hospitality. I have strong communication skills and demonstrate the ability to work collaboratively with diverse teams.
I am consistently contributing to customer satisfaction and efficiency in previous roles.
I also enjoy problem-solving and tend to take the initiative in complex situations and environments. I enjoy having conversations with new people, and I am always trying to have a positive impact on their day!
Overview
2
2
years of professional experience
Work History
Customer Service Assistant
Coles
10.2024 - Current
- Collaborated with team members to improve overall customer experience and boost company reputation.
- Developed strong relationships with customers, establishing trust and loyalty through attentive service.
- Managed customer complaints effectively, offering solutions that exceeded expectations.
- Reduced wait times by efficiently managing multiple tasks simultaneously without compromising quality of service.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
Receptionist
South West Auto Parts PTY LTD
03.2024 - Current
- Prepared and delivered invoices and processed incoming payments.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Answered phone promptly and directed incoming calls to correct offices.
- Confirmed appointments, communicated with clients, and updated client records.
- Responded to inquiries from callers seeking information.
Pick Packer
Coles
11.2022 - 10.2024
- Utilized hand-held scanners to scan barcodes and enter data into the system.
- Performed quality control checks on products before packing them for shipment.
- Maintained cleanliness of warehouse areas by sweeping, dusting, and mopping floors.
- Answered customer inquiries over the phone and through email.
- Resolved customer complaints regarding services or products in a professional manner.
- Greeted customers and provided friendly customer service.
- Managed time effectively by multitasking different duties simultaneously during peak hours.
Education
Some College (No Degree) - Diploma of Leadership & Management
TAFE
Skills
- Communication Skills
- Quick Learner
- Team Coordination
- Multitasking
- Customer queries
- Complaint Handling
Languages
Arabic
Limited
English
Native/ Bilingual
Timeline
Customer Service Assistant
Coles
10.2024 - Current
Receptionist
South West Auto Parts PTY LTD
03.2024 - Current
Pick Packer
Coles
11.2022 - 10.2024
Some College (No Degree) - Diploma of Leadership & Management
TAFE
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