Reem Elkadi
Summary
A highly dedicated and empathetic candidate with demonstrated experience in effectively fostering positive relationships with stakeholders, staff and clients, as well as a strong understanding of relevant negotiation and conflict deescalation skills. I am seeking a full time position that offers professional challenges utilising my interpersonal skills, and customer service experience.
Overview
4
4
years of professional experience
Work History
Key Leader
Lululemon Athletica
09.2022 - Current
- Developed strong relationships with clients, leading to increased customer satisfaction and repeat business.
- Identified areas for improvement in operations, implementing changes that led to increased efficiency and reduced costs.
- Delivered comprehensive reports on key performance indicators, enabling management to make informed decisions regarding strategic direction.
- Listened to and addressed customer concerns using creative problem-solving in accordance with company guidelines.
- Assisted with scheduling, interviewing and other administrative tasks to boost success successful store.
- Enhanced team efficiency by implementing streamlined processes and providing ongoing support.
Sales Representative Supervisor
Industrie Clothing
03.2020 - 09.2022
- Enhanced customer satisfaction by addressing concerns promptly and implementing proactive solutions.
- Developed strong relationships with key clients, leading to repeat business and long-term partnerships.
- Improved product knowledge within the team through regular training sessions, enhancing overall sales effectiveness.
- Set realistic yet challenging goals for sales representatives, inspiring them to reach their full potential.
- Trained, coached, and mentored new sales associates for maximum performance.
- Assisted sales team members in developing customer relationships, and building customer loyalty.
- Provided leadership, guidance and direction to sales team members, offering assistance with any need at any time.
Retail Assistant Manager
French Connection
02.2020 - 03.2021
- Enhanced customer satisfaction by effectively resolving escalated issues and providing exceptional service.
- Streamlined store operations for increased efficiency through consistent monitoring and adjusting of inventory levels.
- Fostered a positive work environment, promoting teamwork and open communication among staff members.
- Mentored new employees in company policies, procedures, and best practices to ensure consistent performance standards across the team.
Education
Bachelor of Arts - Politics And Human Rights
Monash University
Melbourne, VIC11.2023
Skills
- Policy Compliance
- Relationship building
- Customer Needs Assessment
- Dispute Mediation
- Negotiation Tactics
- Data Entry
- Client Account Management
- Customer service-focused
- Microsoft Office
- Clear Communication
References
Camille Rey (Assistant Store Manager at lululemon): 0450 756 353
Gianna Curmi (Store Manager at French Connection):
Enida Sertovic (Store Manager at Industrie): 0451 128 216
Timeline
Key Leader
Lululemon Athletica
09.2022 - Current
Sales Representative Supervisor
Industrie Clothing
03.2020 - 09.2022
Retail Assistant Manager
French Connection
02.2020 - 03.2021
Bachelor of Arts - Politics And Human Rights
Monash University
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