Summary
Overview
Work History
Education
Skills
Accomplishments
Websites
Languages
Certifications
Hobbies and Interests
Referees
Timeline
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Reem Hasaneen

Reem Hasaneen

Mawson Lakes,AUSTRALIA

Summary

Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Specializing in leadership, expansion and progression within the sleep health industry. Orchestrates optimal resource utilization to handle expected operational needs.


Sales leader with sound judgment, good planning abilities and interpersonal communication strengths. Well-versed in numerous industries, programs and equipment. Strong background in team management and leadership development with a focus on growth, team member satisfaction and patient/client care.

Overview

9
9
years of professional experience

Work History

General Manager

CLM Sleep Co. Pty. Ltd.
11.2021 - 09.2023
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse national team of professionals (leadership team, store/clinic managers and head office general staff) fostering a positive work environment and high employee satisfaction.
  • Developed and trained corporate team members to implement Covid-19 safe protocols and procedures for operations to effectively continue and grow.
  • Developed, implemented strategies and new therapy programs to increase sales and profitability.
  • Cultivated strong relationships with clients, physicians and stakeholders to ensure long-term success and loyalty.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Increased overall company efficiency by streamlining operations, formulating policies, procedures and implementing innovative managerial strategies.
  • Scheduled employees for shifts and allocated resources, taking into account customer traffic and employee strengths.
  • Assisted in recruiting, hiring, training, performance reviews and mentoring for team members to reach their potential and goal career progression.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.

Sleep Apnoea Therapist

CLM Sleep Co. Pty. Ltd.
10.2019 - 09.2023
  • Delivered and managed new and existing patients on multiple Sleep Apnoea Therapies - CPAP/BIPAP, Portable Oxygen Concentrators, Positional Therapy, Anti-Snoring Devices.
  • Built strong rapport with clients, fostering trust and open communication for effective therapy sessions.
  • Handled a high volume of complaints and client/patient concern during the Philips Product Recall to ensure resolution was reached in a timely manner.
  • Maintained detailed case notes and documentation, ensuring effective tracking of progress and continuity of care across providers.
  • Established clear boundaries with clients, maintaining ethical practice standards while preserving the therapeutic relationship.
  • Developed and implemented intensive individualized treatment plans addressing each client's lifestyle factors, medical history and diagnosis.
  • Coached clients on effective coping strategies, empowering them to manage therapy independently.
  • Developed and implemented new programs to deliver alternative therapy options and diagnostic tools such as sleep hygiene, actigraphy, mandibular advancement splint and positional therapy.

Clinical Services Manager

CLM Sleep Co. Pty. Ltd.
03.2020 - 03.2022
  • Established new clinics and improved existing clinics to effectively deliver support, access to medical professionals and alternative therapies to patients with a sleep disorder diagnosis or symptoms.
  • Enhanced staff efficiency and effectiveness through the development of comprehensive training programs, protocols and ongoing education opportunities.
  • Collaborated with interdisciplinary teams to create a patient-centered care approach, resulting in increased patient satisfaction scores.
  • Implemented new technologies within the clinic to enhance service delivery, improve record-keeping accuracy, and increase staff productivity.
  • Maintained regulatory compliance with state and federal guidelines through diligent monitoring of clinical practices, ensuring timely updates as required.
  • Evaluated employee performance regularly to identify strengths as well as areas needing improvement; provided constructive feedback accordingly.
  • Facilitated communication between departments, clinics and physicians to ensure seamless coordination of patient care from admission through discharge.

Medical Science Liaison Officer

CLM Sleep Co. Pty. Ltd.
11.2018 - 11.2021
  • Established a robust network of healthcare professionals, fostering partnerships that led to increased business opportunities.
  • Ensured Home Based Sleep Study reports were finalised effectively in a timely manner to meet turnaround timelines and were urgently delivered to physicians as requested.
  • Worked closely with marketing & administration teams to create compelling promotional materials grounded in scientific evidence.
  • Served as a trusted resource for colleagues seeking guidance regarding industry best practices.
  • Fostered a collaborative work environment, effectively managing conflicts and promoting open communication among team members.
  • Consistently exceeded performance targets by leveraging strong communication skills and adept problem-solving abilities.

Sleep Study Technician

CLM Sleep Co. Pty. Ltd.
09.2018 - 09.2021
  • Completed the intake and discharge process of sleep study patients attending the hospital while completing any necessary assessments and paperwork.
  • Responsible for making sure that any patient preferences, medical conditions, allergies or hospital acquired infections are taken into account while setting up each sleep study.
  • Responsible for submitting completed and sound sleep study (PSG) data and paperwork after each study is completed.
  • Completed and received a thorough and efficient handover to team members upon shift start/end.
  • Supported troubleshooting efforts for technical issues, minimizing disruptions to ongoing studies.
  • Troubleshot instrumentation issues promptly, preventing delays in data acquisition and analysis during studies.
  • Monitored and annotated respiratory events and sleep stages of patients overnight to assist in sleep scoring/analysis.
  • Titrated and troubleshot CPAP/BIPAP Therapy overnight to ensure the recording of an effective study with therapy efficacy was reached.

Academic School Tutor

Complete Tutoring Solutions
10.2018 - 08.2019
  • Enhanced student comprehension by utilizing various teaching methods tailored to individual learning styles.
  • Aided in test and assignment preparation by conducting targeted review sessions focused on core concepts and problem-solving techniques.
  • Increased collaborative learning experiences, organizing engaging group projects that fostered teamwork skills among students.
  • Collaborated with teachers to identify areas of improvement for struggling students, implementing successful intervention plans.

Dolce Gusto Coffee Brand Ambassador/Amazon Trainer

Direct To Consumer Pty. Ltd.
11.2017 - 10.2018
  • Increased brand awareness through event marketing, demonstrations, sales, and brand promotion.
  • Increased positive word-of-mouth referrals through genuine, personalized customer interactions and excellent product knowledge.
  • Ensured accurate representation of the brand by maintaining consistent messaging and visuals across all promotional materials and presentations.
  • Enhanced brand recognition by executing promotional events and engaging customers with product demonstrations.

Student Mentor/Peer Tutor

SAIBT (Pre-University Institute)
04.2014 - 04.2016
  • Established strong relationships with students, building trust and open communication channels for ongoing support.
  • Assisted mentees in setting realistic short-term goals that align with long-term ambitions increasing accountability in goal achievement.
  • Improved student satisfaction by providing personalized academic support and guidance.
  • Monitored student academic progress, communicating with each student frequently and intervening to assist students experiencing difficulties.

Education

Biomedical Research Honours - Scientific & Medical Laboratory Science

University of South Australia
Adelaide, SA
12.2017

Bachelor of Medical Science - Medical Science & Research

University of South Australia
Adelaide, SA
12.2015

Skills

  • Team management
  • Strong decision making
  • Complex problem solving
  • Project management
  • Attention to detail
  • Innovative
  • Leadership
  • Efficient multi-tasker

Accomplishments

    General Manager - CLM Sleep Co. Pty. Ltd. 2021

  • Spearheaded a strategic initiative to pivot the company’s focus to assist clients/patients during a challenging economic period (product recall) to generate a record setting revenue.


    • Clinical Services Manager - CLM Sleep Co. Pty. Ltd. 2020

  • Led the development and launch of new specialty clinics with an interdisciplinary team focused on delivering new services and treatments to improve sleep health.


    • Channel 9 Young Achiever Award - STEM Award

    Issued by University of Adelaide · 2018

  • For outstanding advancement in research and contribution to the community



Websites

Languages

English
Native or Bilingual
Arabic
Full Professional

Certifications

Scoring Bootcamp - University of Sydney - [2022]


Leadership Courses; Managing different personalities,m Managing underperformance, Dealing with the tough stuff, - Institute of Managers and Leaders (IML)- [2021]


Fundamentals of Sleep Medicine - University of Sydney - [2019]



Hobbies and Interests

  • Fitness & Coaching
  • Jewellery Making
  • Portrait Photography
  • Animal/Dog Training

Referees

Mr. Mun Whye Choy

Owner, CEO & Director

CLM Sleep Co. Pty. Ltd.

E: mwchoy@clmsleep.com

P: 0414 406 570


Dr Saul Gilbert

Managing Director & Principal Sleep Scientist 

The OASIS & Sleep SA (North Eastern Community Hospital)

E: sgilbert@sleepsa.com.au

P: 0407 884 524


Mrs. Karen Fox

Business Development Manager

CLM Sleep Co. Pty. Ltd. 

E: karen@clmsleep.com

P: 0439 635 399


Mrs. Kelly Mayes

Medical Liaison Team Leader 

CLM Sleep Co. Pty. Ltd. 

E: kelly@clmsleep.com

P: 0419 032 776


Ms. Donata Kersyte

Account Manager

Direct To Consumer [D2C]

E: donata@d2c.com.au

P: 02 9232 2243


Professor Gordon Howarth

Cancer council Australia Research Fellow

The University of Adelaide (Roseworthy Adelaide)

E: gordon.howarth@adelaide.edu.au

P: 08 8303 7885


Dr Edoardo Rosso

Project Officer: Football United

Division of Health Sciences, University of South Australia

E: edoardo.rosso@unisa.edu.au

P: 08 8302 2128

Timeline

General Manager

CLM Sleep Co. Pty. Ltd.
11.2021 - 09.2023

Clinical Services Manager

CLM Sleep Co. Pty. Ltd.
03.2020 - 03.2022

Sleep Apnoea Therapist

CLM Sleep Co. Pty. Ltd.
10.2019 - 09.2023

Medical Science Liaison Officer

CLM Sleep Co. Pty. Ltd.
11.2018 - 11.2021

Academic School Tutor

Complete Tutoring Solutions
10.2018 - 08.2019

Sleep Study Technician

CLM Sleep Co. Pty. Ltd.
09.2018 - 09.2021

Dolce Gusto Coffee Brand Ambassador/Amazon Trainer

Direct To Consumer Pty. Ltd.
11.2017 - 10.2018

Student Mentor/Peer Tutor

SAIBT (Pre-University Institute)
04.2014 - 04.2016

Biomedical Research Honours - Scientific & Medical Laboratory Science

University of South Australia

Bachelor of Medical Science - Medical Science & Research

University of South Australia

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Reem Hasaneen