Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
Languages
Webinars
References
Timeline
Generic
Reem Rajeh

Reem Rajeh

Brisbane,QLD

Summary

Knowledgeable administrative professional with expertise in medical records management, coding and data entry. Proven ability to review and document clinical data, ensuring accuracy and compliance. Well-versed in ICD-10, CPT and HCPCS coding systems.

Overview

18
18
years of professional experience

Work History

Data Entry

Queensland Solar Solutions
04.2024 - Current
  • Performed data entry tasks for Queensland Solar Solutions for over six customers per week that includes their names, address, roof types, how many KW customers need to install, and book date for installation.
  • Enhanced office efficiency by performing accurate data entry and document processing tasks.
  • Maintained accurate records through meticulous data entry, filing systems management, and database updates.
  • Making report for Solar Damage Report for insurance purposes.
  • Entered customer information abstracted from Pylon Observer for making business proposal and submitted customer applications into Energy offers electricity services for residential and business customers in regional Queensland.
  • Runs payroll for Queensland Solar Solutions 5 employees per week by using xero.com and submitted to company director.

PU51 Bachelor of Health Information Management Placement

Queensland University of Technology (QUT)
07.2023 - 11.2023
  • Completed placement at Royal Brisbane and Women's Hospital (RBWH) in 2023.
  • Accomplished Coded medical records across various specialties and gained proficiency in Integrated Electronic Medical Record (ieMR), Hospital Based Corporate Information System (HBCIS), and 3M Codefinder.
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Organized and detail-oriented with a strong work ethic.
  • Paid attention to detail while completing assignments.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Strengthened communication skills through regular interactions with others.
  • Learned and adapted quickly to new technology and software applications.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Demonstrated strong organizational and time management skills while managing multiple projects.

Clinical Administrator

'The Lab' Gold Coast
10.2021 - 02.2022
  • Worked with Gold Coast division of 'The Lab'
  • Timetabled scheduled appointments for psychologists, coordinated between care plan providers, NDIS, and Lab Network staff, ensured accurate management of accounts, and facilitated effective communication.
  • Performed patient census operations, collecting data to generate comprehensive profile of practice's performance.
  • Managed patient scheduling and rescheduling, directing related billing issues to supervisor.

Quality in Medical Documentation

KFH
01.2015 - 06.2017
  • Verified patient information in medical records, ensured adherence to correct spelling guidelines, contacted doctors to confirm accuracy and completeness of patients' information, and compiled reports containing statistics on discharged patients.
  • Enhanced workflow efficiency through thorough analysis of medical records and identification of discrepancies.
  • Collaborated with interdisciplinary teams to streamline medical document management, resulting in improved patient care coordination.
  • Demonstrated exceptional attention to detail in the identification and correction of errors within patient records, ultimately contributing to improved care outcomes.
  • Served as a trusted advisor to management on matters concerning the improvement of existing systems and processes related to medical documentation review.
  • Played a key role in meeting organizational goals related to error reduction rates across various departments involved in maintaining accurate and complete patient records.
  • Scanned medical records in digital format for easy retrieval and accessibility.
  • Maintained patient confidence by keeping patient records information confidential.
  • Maintained patient records in compliance with security regulations.
  • Followed up with medical staff regarding missing information in patient records.
  • Tracked and monitored requests for medical records release.

Medical Secretary

KFH
01.2006 - 01.2014
  • Supervised Saudi medical specialty board programs, followed up on doctor evaluations, managed and participated in meetings, managed conferences, reported to the Saudi Commission for Health Specialties, managed training rosters, educated and trained medical secretaries and medical records students, and facilitated orientation sessions.
  • Prioritized calls through screening process and transferred calls and recorded messages for appropriate personnel.
  • Managed front desk operations efficiently while greeting patients warmly and addressing their concerns professionally.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Maintained a clean and organized office environment to promote a positive atmosphere for both staff and patients.
  • Kept information confidential and followed Ministry of Health in KSA guidelines to maintain patient trust.
  • Supported office staff and operational requirements with administrative tasks.
  • Enhanced office productivity by handling high volume of callers per day.
  • Increased office efficiency with thorough management of medical records, ensuring accuracy and accessibility for all staff members.
  • Maintained current and accurate medical records for patients.
  • Maintained office supplies inventory by checking stock, anticipating department needs, and placing and expediting orders.
  • Used knowledge of medical terminology to transcribe patient information from written copy, electronic equipment, or verbal direction.
  • Performed various administrative tasks by filing, copying and faxing documents.
  • Placed new supply orders, managed inventory and restocked clerical spaces.

Education

PU51 Bachelor of health information management - Health Information Technology

Queensland University of Technology (QUT)
Queensland University Of Technology (QUT)
12.2023

HL10 Diploma in Health Science - Develop Academic Skills

Queensland University of Technology (QUT)
Queensland University Of Technology (QUT)
12.2019

English language -

QUT College English language and academic pathway programs
12.2018

Medical secretary diploma - Managing Office Work Related To Health Sector

Taibah University
The Kingdom Of Saudi Arabia
12.2005

Skills

  • Bilingual (Arabic and English)
  • Computer skills include Office suite, PowerPoint, project, Excel – Word (Microsoft), and Drawio and Jemovi (statistical software)
  • Organising meeting and writing minutes
  • Ability to clinical coding by using Clinical classification (ICD-10-AM/ACHI/ACS)
  • Excellent writing and speaking skills
  • Ability to lead and make decisions at an advanced level
  • Data analysis
  • Health information management
  • Ability to work on Integrated electronic medical record (ieMR) database
  • Ability to work on 3M Codefinder
  • Ability to use Hospital Based Corporate Information System (HBCIS) and PowerChart in ieMR
  • Project Management
  • Data Analysis and Visualisation
  • Stakeholder Collaboration and teamwork
  • Ability to the process of developing new clinical forms and corporate with custodians
  • Ability to use Pylon Observer (Solar power services system)
  • Ability to use Ergon Service Interaction Portal (Solar power services system)
  • Data Entry Programs
  • Alphanumeric Data Entry
  • Rapid data entry skills
  • Strong Data Entry
  • Real-Time Data Entry

Accomplishments

  • Verified and entered check details at rate of 70% entries per hour.
  • Over a span of 7 years at King Fahad Hospital in KSA, successfully facilitated the graduation of 35 doctors from the Saudi medical specialty board programs for postgraduate medical students. This involved efficiently coordinating their rotations, submitting evaluations to the Saudi Commission for Health Specialties, managing meetings, and providing support for their research endeavours. This included screening participants, obtaining patient consents, and designing surveys to ensure the smooth progress of their academic pursuits.
  • Collaborated with team of manager, doctors, and nurses in the development of Medical conferences such as Safety of hospital building and patient safety in 2014 by the Saudi Commission for Health Specialities.
  • Achieved identified clinical forms that need to be discussed with custodian's for rescinding and I and my supervisor accomplished to rescinding numbers of clinical forms related to Obstetrics and Maternity and Emergency departments at RBWH with accuracy and efficiency by analysing 1844 clinical forms during three months. Also, I developed the methods for analysing 1844 clinical forms by the following steps:
  • High Use Form (HUF): Forms are used and scanned into ieMR more than 10 times between July 2022 to June 2023 .
  • Low Use Form (LUF): Forms are used and scanned equal or less than 10 times between July 2022 to June 2023 .
  • Zero Use Form (ZUF): Forms are not used or scanned into ieMR between July 2022 to June 2023 .

    • High Use Form (HUF) Analysis Process:

  • Identify forms based on their purpose and content.
  • Compare paper forms with ieMR forms.
  • Document form details, including format, fields, data elements, and associated workflows.

    • These methods are employed to assess the 1845 forms, categorising them based on usage, scanning and conducting detailed analyses, ultimately optimising the transition to digital documentation.

  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Affiliations

  • Clinical Coders Society of Australia INC (CCSA)
  • Health Information Management Association Australia (HIMAA)

Languages

English
Arabic

Webinars

  • Webinar 34: National Coding Rules – March 24 Edition (Webi34), 04/17/2024
  • 2024 HIMAA National Clinical Coding Workforce Summit!, 05/01/2024

References

  • Anita Forrester, Deputy Director, Health Information Services, Royal Brisbane Woman’s Hospital, Herston, QLD, 4006, (07) 3646 6293, Anita.Forrester@health.qld.gov.au
  • Dr. Heath Fletcher, Psychologist, ‘The Lab’ Gold Coast, 0423 963 737, heath.fletcher@gmail.com
  • Dr. Ayman Al Amri, Director of Nursing Education Department, KFH, +966590171217, Ayman_alamri@outlook.com
  • Brett Norcott, Director, Queensland Solar Solutions, 0455857094, brett@queenslandsolarsolutions.com.au

Timeline

Data Entry

Queensland Solar Solutions
04.2024 - Current

PU51 Bachelor of Health Information Management Placement

Queensland University of Technology (QUT)
07.2023 - 11.2023

Clinical Administrator

'The Lab' Gold Coast
10.2021 - 02.2022

Quality in Medical Documentation

KFH
01.2015 - 06.2017

Medical Secretary

KFH
01.2006 - 01.2014

PU51 Bachelor of health information management - Health Information Technology

Queensland University of Technology (QUT)

HL10 Diploma in Health Science - Develop Academic Skills

Queensland University of Technology (QUT)

English language -

QUT College English language and academic pathway programs

Medical secretary diploma - Managing Office Work Related To Health Sector

Taibah University

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Reem Rajeh