Summary
Overview
Work History
Education
Skills
References
Timeline
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Reem Zreika

Erskine Park,NSW

Summary

I am currently a second-year law student at the University of Technology Sydney, with a passion for becoming a paralegal at ***** Currently, I am a Shift Manager for Minchinbury McDonald's, and I have over four years of experience in customer service, moving up within my job and undertaking various roles. I have progressed from a crew person to a Crew Coach, Shift Assistant, and currently, a Shift Manager. I am knowledgeable about how to effectively and clearly communicate within a team setting, and I possess a highly organised and detail-oriented approach to my work. I pride myself on my ability to problem-solve and manage, alongside creating an enjoyable work environment for employees to achieve Key Performance Indicators.

Overview

4
4
years of professional experience

Work History

Shift Assistant/Manager

McDonald's Australia
09.2023 - Current
  • Training and developing staff.
  • Assisting with daily shift operations and ensuring a smooth running of the store.
  • Supervise employees to ensure adherence to restaurant operations and procedures.
  • Interviewing potential candidates.
  • Overseeing in-store competitions and events.
  • Assisting other stores when required.
  • Maintaining a conflict-free work environment.
  • Supervise employees to ensure adherence to restaurant operations and procedures.
  • Comply with restaurant safety and security standards for a safe working environment.
  • Responsible for maintaining food safety to the highest standard.
  • Review and monitor guest counts, and sales projections, to align with shift targets and restaurant goals.
  • Actively seek customer feedback for an exceptional customer experience, and repeat business.
  • Work within a team to deliver the best quality and experience for our customers.

Crew Coach

McDonalds
12.2022 - 09.2023
  • Training and developing staff.
  • Assisting with onboarding for new employees.
  • Support the shift manager in achieving shift targets.
  • Encourage teamwork and help resolve minor conflicts among staff.
  • Ensured safety protocols were followed at all times by monitoring staff behaviours and providing corrective actions when necessary.

Crew Member

McDonalds
02.2021 - 12.2022
  • Serving and assisting customers with a friendly and positive attitude.
  • Handling cash transactions and processing payments accurately.
  • Maintaining a clean and organised work area, including dining and kitchen spaces.
  • Preparing and assembling food items according to McDonald's standards and specifications.
  • Following health and safety guidelines to ensue food quality and customer safety.
  • Addressing and resolving customer inquiries and concerns in a professional matter.

Education

High School -

St Mary's Senior High School
Sydney NSW
09-2023

High School -

Erskine Park High School
Sydney NSW
12-2021

Double degree - Business and Law

University of Technology Sydney
Sydney NSW

Skills

  • Experience in management
  • Leadership
  • Communication skills
  • Conflict Resolution
  • Problem-solving skills
  • Staff development
  • Team building
  • Organisation and time management skills

References

References available upon request.

Timeline

Shift Assistant/Manager

McDonald's Australia
09.2023 - Current

Crew Coach

McDonalds
12.2022 - 09.2023

Crew Member

McDonalds
02.2021 - 12.2022

High School -

St Mary's Senior High School

High School -

Erskine Park High School

Double degree - Business and Law

University of Technology Sydney

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Reem Zreika