Summary
Overview
Work History
Education
Skills
Timeline
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Reena Block

Kingswood,Australia

Summary

Results-oriented and growth focused leader with progressive experience in sales, marketing communications, and relationship management for high growth organization.

Customer service professional focused on delivering impactful solutions and fostering positive relationships. Skilled in troubleshooting, resolving complex issues, and enhancing customer satisfaction. Known for effective communication and adaptability in dynamic environments, ensuring seamless team collaboration and achieving consistent results.

Overview

8
8
years of professional experience

Work History

Customer Solutions Specialist

Nestle
  • Effectively manage the order to cash process and monitor through to delivery and customer receipt ensuring accuracy, timeliness of execution and agreed levels of customer service and satisfaction. To ensure the optimum planning and satisfaction of customer replenishment needs in the most cost-effective way. To be the face of Nestle for the customer responsible for maximising service to customers in the NiM Market, whilst enhancing every day operations through efficient management of customer order profiles.
  • Key Responsibilities
  • Consult with internal stakeholders to identify options to resolve blocked orders within SLA. Contact customer with recommended solutions. - align Material information with customer to be able to capture orders
  • Primary contact point for customers for all order fulfillment issues
  • Contact customer to propose mitigation actions due a range of issues including; Out of Stock risk, transportation risk, warehouse risk or failure, and data error or stock allocation.
  • Manage and ensure execution of mitigation actions has been communicated to customer and managed by relevant stakeholders including Demand Management, Centre of Scale, warehouse, sales etc.
  • Provide 360 visibility on status of orders to customers and internal teams
  • Be the principal contact for the customer for all returns and refusals
  • Analyse reasons for refusals and contact customers to propose mitigation actions for refusals
  • Assess and ensure compliance of returns requests according to Market Return Policy Conditions
  • Manage, monitor and coordinate the destruction of goods with Physical logistics and 3rd party providers
  • Provide guidance and help with missing documentation for Claims Management on the returns and refusals acceptance / non acceptance -Inform Sales about non accepted returns and request for their approval

Sales Support Executive

Coty
02.2016 - 04.2018
  • Effectively communicate with executive management and decision makers to update regarding all ongoing sales activities by generating weekly, monthly, quarterly, and ad-hoc reports, containing insights for enhanced performance and improved productivity. Manage and evaluate data to determine the effectiveness of a product and campaign and drive front-line sales teams to sell better, faster, and more efficiently, while serving as key member of the sales operations team. Support sales operations by creating, evaluating, and optimizing datasets and sales applications.
  • Key Accomplishments:
  • Executed corporate and promotional events to increase business and revenue growth by identifying and utilizing methods to spend budgets effectively, while coordinating and managing donation stock, RSVP, and ticketing.
  • Delivered strategic direction and roadmap regarding sales induction for new starters, general administration, comprising of arranging internal meetings and events, administering expenses, and budget/logistics.
  • Discovered untapped opportunities for a company by enhancing sales activities and motivating NSW sales team to focus on their core activities.

Sales Support Executive

Treasury Wine Estate
09.2014 - 12.2015
  • Organized effective and successful events for corporate, such as promotion, business meetings, festivals, large parties, and reunions. Attracted major customers by creating powerful sales presentations that influenced customers and won multiple sales. Crafted a comprehensive report, containing all data regarding sales operations after evaluating sales performance and forwarded to executive management for decision making. Provided troubleshooting assistance for customer orders, account status, and relevant problems.
  • Key Accomplishments:
  • Monitored business processes to run organization effectively and support business strategies, while playing a key role as member of the NSW sales operations team.
  • Processed sales and orders generated by sales representatives to expand business through integrated services and industry knowledge, as well as reported directly to sales and operations manager.

Account Executive

Goodman Fielder
07.2014 - 09.2014
  • Improved accuracy of well-packaged, competitively-priced products and services to attain new consumers, while analyzing promotional activities. Created products/services awareness to generate a response from target customer, while ensuring alignment and agreement to promotional strategy. Strictly followed supply chain on all forecasted volumes and exposed/blocked stock for seamless business operations. Informed field team major and minor promo planner regarding all day-to-day activities performed. Supplied electrical automotive diagnostic services and updated BM on monthly category Aztec scan data template. Forwarded daily reports, containing sales analysis and performance evaluation of the teams.
  • Key Accomplishments:
  • Delivered data analytics, market intelligence, modeling, and cutting-edge technology to streamline business decisions and outcomes to control and reduce costs, while supervising sales teams.
  • Prepared 12-month rolling forecast to enhance growth-rate and ensure financial benefits and projects captured adequately in rolling estimate forecasts.
  • Introduced S&OP process to formulate certain tactical plans in line with an overall view of company’s business plan with effective contribution of demand planning team.

Assistant Business Manager

Lion Dairy & Drinks
06.2010 - 06.2014
  • Communicated with all field sales workforce through promotional correspondence to share common problems and offer effective solutions. Conducted comprehensive ad-hoc analysis for senior business manager and national business managers to answer specific business questions and confirm customer satisfaction. Supported national business manager in the areas of daily sales, promotional accruals, claims, and pricing adjustments. Attended several meetings to describe administrative process and provide instructions for preparation and review of financial health of a company. Forged and cultivated strong and professional relationships with clients for repeat business and customers. Devised and executed promotional plans to meet objectives, such as booking forms, calendars, and promotional grids.
  • Key Accomplishments:
  • Headed all assistant business managers to resolve unforeseen situations and provide claims management and processing support for a variety of claims types in a single system, which reduced more than 90 debtors.
  • Established and maintained productive relationships with Metcash national and state departments to accomplish customer engagement projects and sales initiatives.
  • Attained all business objectives, including sales, margin, trade spend, and forecasting by utilizing best practices and procedures and motivating sales team to perform their duties in line with organizational standards.
  • Interfaced with several departments, comprising of marketing, activation, finance, logistics, and field sales team to achieve all mutual goals and contribute towards organizational success.
  • Additional Experience:
  • National Admin and Claims Coordinator at Lion Dairy & Drinks
  • National Sales Administrator at Parmalat Ltd
  • National Sales Administrator, ZIC, Customer Service Team at National Foods
  • Customer Service Officer at Signwave, Parramatta
  • Invoice Clerk at Hot Springs, South Windsor
  • Clothing Warehouse-suppliers at Big W, Best & Less
  • Customer Service Officer at The Application Firm
  • Customer Service Officer at Atkins Carlyle

Education

Skills

  • Sales Management
  • Accounts Receivable
  • Budgeting & Forecasting
  • Customer Service
  • Product Pricing
  • Relationship Building
  • Market Analysis
  • Promotional Strategy
  • Effective Communication

Timeline

Sales Support Executive

Coty
02.2016 - 04.2018

Sales Support Executive

Treasury Wine Estate
09.2014 - 12.2015

Account Executive

Goodman Fielder
07.2014 - 09.2014

Assistant Business Manager

Lion Dairy & Drinks
06.2010 - 06.2014

Customer Solutions Specialist

Nestle

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Reena Block