Reena John

Key Responsibilities

· Support at Home

• Manage financial operations for Support at Home Packages (HCP) ensuring accurate tracking of individual budgets
• Monitor client funding balances to prevent overspending or underspending in line with care plans
• Prepare and issue client statements, invoices, and fee schedules (including income-tested fees and co-contributions)
• Process accounts payable and receivable for day care program and wellness centre.
• Reconcile accounts and investigate discrepancies across financial and client management systems
• Submit and manage government funding claims via Services Australia
• Ensure compliance with My Aged Care guidelines and aged care legislation
• Prepare financial reports, forecasts, and budget analysis for management.
• Support audits and maintain accurate documentation for regulatory compliance
• Collaborate with care coordinators to align service delivery with available funding
• Provide clear financial information and support to clients and their families

· Residential Care

• Manage day-to-day financial operations within a residential aged care facility, ensuring accuracy and compliance with industry regulations
• Prepare and issue resident billing, including accommodation fees, basic daily fees, and additional service charges
• Administer Refundable Accommodation Deposits (RADs)and Daily Accommodation Payments (DAPs), ensuring correct calculations and records
• Process accounts payable and receivable, including supplier invoices and resident payments
• Reconcile bank accounts, general ledger accounts, and resident trust accounts
• Submit and manage government funding claims through Services Australia
• Ensure compliance with My Aged Care requirements and aged care funding regulations
• Maintain accurate financial records in line with audit and legislative standards
• Prepare monthly financial reports, budgets, and variance analysis for management
• Support internal and external audits, including documentation and compliance checks
• Liaise with residents and families regarding fees, payments, and account queries in a professional and empathetic manner
• Collaborate with admissions and care teams to ensure accurate financial setup for new residents
• Monitor outstanding debts and follow up on overdue accounts.

Other tasks

• Performed monthly bank reconciliations, identifying and resolving discrepancies to ensure accurate cash balances
• Maintained and updated fixed asset register, including depreciation calculations and asset tracking
• Prepared and posted journal entries (accruals, prepayments, and adjustments) in line with accounting standards
• Supported month-end close process, ensuring timely and accurate financial reporting
• Contributed to the successful implementation of Epicor and The Lookout Way systems for Support at Home and Residential Care operations
• Provided user support, troubleshooting, and training to ensure smooth system adoption

Key responsibilities

· Accounts Receivable

• Handled end-to-end accounts receivable for two residential care sites, including invoicing, payment allocation, and follow-ups on outstanding balances
• Monitored aged receivables and worked to improve collection timelines
• Interacting with the families of residents for payment and processing Direct debits
• Dealing with the queries of families and liaising with Medicare in terms of their fees and services.
• Reconciliation and preparation of resident account receivables, age analysis
• Liaising with Medicare and other Services regarding residents accounts.
• Maintain customer files and records and perform other functions relating to Accounts receivable.
• Perform Month end procedures and reconcile with Medicare statements for the accounts of residents in relation to the subsidies received.
• Enter Invoices and journals for Medicare and other receivable accounts.

Payroll

• Oversaw full-cycle payroll processing for two facilities, including data validation, pay runs, and reporting
• Ensured compliance with payroll regulations and internal controls while maintaining data accuracy
• Processed and coordinated all employee payments, including wages, overtime, and allowances
• Interpreted Awards, Enterprise Agreements, and employment contracts to ensure accurate payroll processing
• Maintained and monitored leave balances, overtime reports, and accruals (annual and personal leave)
• Calculated and processed termination payments in compliance with regulations
• Performed month-end payroll reconciliations, including payroll tax and statutory obligations
• Reconciled payroll-related general ledger accounts to ensure accuracy and completeness
• Investigated and resolved payroll discrepancies and responded to staff and management queries
• Completed year-end payroll processes, including payroll rollover and reporting
• Assisted with year-end audits, preparing payroll reports and supporting reconciliations
• Reconciled employee entitlements and payments against system records to ensure data integrity.

Other skills gained

• Supported accounts payable function, processing supplier invoices and ensuring accurate coding and approvals occasionally.
• Assisted with payment runs and maintained vendor records.

Key Responsibilies

Accounts Payable

• Led accounts payable operations, improving processing efficiency and maintaining strong payment controls
• Reduced payment errors and improved accuracy through review and process improvements
• Ensured compliance with internal controls and financial reporting standards
• Managed, monitored, and maintained supplier accounts, ensuring timely billing and accurate processing of invoices
• Maintained creditor records and statements, ensuring data accuracy and up-to-date information
• Reconciled supplier statements against invoices, identifying and resolving discrepancies
• Performed bank reconciliations, ensuring accuracy and meeting strict deadlines
• Supported smooth accounts payable processes through timely and accurate financial administration

Accounts Receivable

• Managed end-to-end accounts receivable process, including invoicing, collections, and reconciliations
• Produced progress claims and customer invoices, ensuring accuracy and compliance with contract terms
• Monitored aged receivables and actively followed up on outstanding balances to improve cash flow
• Reconciled customer accounts and resolved discrepancies to maintain accurate financial records.

Payroll

• Managed full-cycle fortnightly payroll processing, ensuring accuracy, compliance, and timely payments
• Applied and interpreted industrial awards and employment agreements to ensure correct payroll outcomes
• Led payroll reconciliations and reporting, including month-end and year-end processes
• Maintained integrity of payroll data, reconciling entitlements, accruals, and GL accounts
• Acted as a key contact for payroll queries, providing accurate advice to staff and management.

Other skills and processes

• Conducted detailed bank reconciliations, ensuring timely and accurate financial records
• Investigated and corrected software and data discrepancies to maintain system accuracy
• Produced reports to support financial analysis and business operations
• Supported statutory reporting and compliance obligations
• Managed year-end processes and system rollover, ensuring smooth transition into the new financial year
• Acted as a key financial contact, reporting directly to the Director and providing analysis on payroll, accounts receivable, accounts payable, and reconciliations
• Supported the Director with financial reporting, compliance, and month-end processes.

• Assisted with warehouse stock control, ensuring accurate tracking and inventory management
• Prepared international shipping documents using company software, ensuring compliance with shipping requirements
• Managed warehouse location control, allocating and tracking stock while resolving discrepancies
• Proficient in goods receipting (Goods In) and dispatch processes, ensuring accurate documentation and movement of stock
• Supported overall warehouse operations, contributing to efficient stock handling and inventory accuracy
• Managed inventory data using spreadsheets and company systems, ensuring accurate stock control and reporting
• Maintained and reconciled inventory records between Excel and internal systems, reducing discrepancies
• Supported warehouse operations through accurate data entry and stock tracking

• Demonstrated proficiency in full-cycle accounting, including AP, AR, GL, and reconciliations
• Applied accounting principles using MYOB, supporting accurate financial record-keeping
• Supported the Accountant in preparing financial reports and maintaining accurate records
• Helped with accounts payable, accounts receivable, and general ledger activities as required
• Provided administrative and accounting support to ensure smooth financial operations
• Managed accounts for small businesses, ensuring accurate processing and adherence to accounting standards
• Prepared financial reports and assisted with budgeting and financial planning through accurate account categorisation

• Collected and recorded tithes and offerings, ensuring accurate tracking and accountability
• Maintained financial records and reports, presenting updates to the church committee and general body
• Ensured transparency and accuracy in all financial reporting and reconciliation processes
• Supported preparation of periodic financial statements for leadership review
• Maintained accurate financial and administrative records, ensuring readiness for audits
• Tracked and managed invoices and outstanding payments, improving collection processes
• Coordinated internal communications on behalf of executive management, ensuring timely dissemination of information.
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