REENA KOUL
Seven Hills
Summary
Resourceful individual completes administrative tasks with speed and meticulous attention to detail. Proactively strengthens internal processes using excellent organisation and communication skills. Approachable team worker with flexible attitude.
Overview
20
20
years of professional experience
Work History
Retail Sales Associate
Gold Souq, Manama
10.2021 - 11.2024
- Greet customers and help with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
Assistant Teacher
Abdul Rahman Kanoo International School
09.2011 - 08.2013
- Supported student physical, mental, and social development using classroom games and activities.
- Supervised recess, lunch and daily student intake and dismissal.
- Ensured a safe and supportive learning environment by enforcing classroom rules and addressing behavioral issues promptly.
- Completed daily reports, meal count sheets, and attendance logs.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Worked with teachers to design lesson plans and coordinate activities for classes.
- Kept records of student progress for teachers and parents and made notes on behavior, grades, comprehension, and personal growth.
- Assisted in implementation of new learning tools, systems and materials.
Administrative Executive
Sigma Vibracoustic India pvt ltd
10.2009 - 12.2010
- Answered calls and emails efficiently, recording accurate messages and swiftly following up on enquires.
- Handled incoming calls and emails, providing prompt and courteous responses to enquiries.
- Handled customer inquiries and complaints with professionalism, improving customer satisfaction.
- Prepared expense reports accurately and forwarded to accounting for approval and processing.
- Supervised junior administrative staff, providing training and guidance to improve performance.
- Arranged supplies and spaces for staff meetings and trips.
- Reconciled and kept safe small amounts of petty cash in line with financial regulations.
Administrative Assistant
Sodexho Pass Services India Pvt Ltd
03.2007 - 08.2009
- Digitised important information to improve accessibility.
- Sorted physical and digital information and sent to correct locations or personnel.
- Organised fair access to office facilities, resources and supplies.
- Processed expense claims and invoices, ensuring accurate financial records and timely payments.
- Received, routed and distributed incoming mail and parcels.
- Responded to incoming requests for information or forwarded to appropriate individual.
- Monitored office supplies inventory, placing orders to avoid shortages and maintain operational flow.
Senior Customer Care Executive
Spice Telecommunications Ltd
07.2004 - 12.2006
- Handled high-volume telephone calls to address and resolve customer queries.
- Used an empathetic and friendly tone when dealing with customer issues and complaints, helping to defuse conflicts and maintain customer satisfaction.
- Maintained up-to-date knowledge of products, services, and policies to provide informed support to customers.
- Collaborated with team members to share best practices and improve overall customer service delivery.
- Trained new customer care representatives on company policies, product knowledge, and service protocols.
- Responsible for Sales calls including fresh leads and updating of going on accounts.
Education
Masters of Administration - Public Administration
Kurukshetra University
Haryana, India2006
Bachelors of Arts -
Panjab University
Chandigarh2003
Skills
- Office administration
- Office supply management
- Customer relations
- Email handling
Languages Known
English
Hindi
Punjabi
Custom Section
- Optimistic
- Team worker
- Motivator
- Extrovert
Skills
- Excel spreadsheets
Personal Information
Permanent Resident with full working rights.
Hobbies and Interests
- Dancing and listening to Music.
- Gardening.
Timeline
Retail Sales Associate
Gold Souq, Manama
10.2021 - 11.2024
Assistant Teacher
Abdul Rahman Kanoo International School
09.2011 - 08.2013
Administrative Executive
Sigma Vibracoustic India pvt ltd
10.2009 - 12.2010
Administrative Assistant
Sodexho Pass Services India Pvt Ltd
03.2007 - 08.2009
Senior Customer Care Executive
Spice Telecommunications Ltd
07.2004 - 12.2006
Masters of Administration - Public Administration
Kurukshetra University
Bachelors of Arts -
Panjab University
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