Summary
Overview
Work History
Education
Skills
Education Qualifications And Certificates
References
Work Availability
Timeline
CustomerServiceRepresentative
Reena Leonard

Reena Leonard

Sunbury,VIC

Summary

Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction. Currently looking to find employment within a company where I am able to grow.

Overview

7
7
years of professional experience

Work History

Parts Coordinator

Zagame Automotive Group
07.2023 - Current
  • Enhanced inventory management by implementing an efficient parts tracking system.
  • Reduced order processing time through streamlining the parts ordering process.
  • Maintained accurate records of all parts transactions, ensuring timely and accurate invoicing.
  • Collaborated with service technicians to identify necessary parts for repairs, minimizing downtime.
  • Receiving of goods
  • Identifying damaged goods
  • Organisation of parts filed by Job number and registration
  • Efficiently utilising space for car parts
  • Negotiated favorable pricing agreements with suppliers, reducing overall costs for the organization.
  • Established strong relationships with vendors, resulting in improved communication and faster delivery times.
  • Resolved any discrepancies between purchase orders and received shipments promptly, improving supplier relations.
  • Creating a system based on Job numbers
  • Tracking of car parts entering warehouses
  • Moving parts from one spot to another in response to demand
  • Keeping track of when jobs will be started to make sure parts are ready to go to the technician
  • Ordering of parts/tyres using catalogues (Audi, Fiat, Tesla EPC, BMW, Maserati, Aston Martin, TyreConnect, Tripod)
  • Use of iBodyshop, Era, EraPower, Mocha (IDS)
  • Administrative tasks
  • Ordering of consumables and paint for Paint Shop
  • Ordering of consumables for Panel shop
  • Creating a stock room system for constant access to consumables
  • Maintaining stock levels for paint/panel shop
  • Entering of invoices into Era for accounts
  • Ensuring PPE is always at standard and stocked
  • Chasing credits to ensure it is in EOM
  • Liaising with dealerships to have parts efficiently sent out
  • Tracking of ETA’s on parts, consumables and paint
  • Chasing back order ETA’s
  • When timely delivery can not be secured, travel to collect parts or consumables
  • Monitoring all tools and equipment in an excel spreadsheet for servicing times, parts to be ordered etc.
  • Monitoring and maintaining budget for the whole workshop
  • Quality control on cars on drop off and handover
  • Excellent use of MS Office Suite

Warehouse Storeperson

Zagame Automotive Group
03.2022 - 07.2023
  • Picking with an RF Gun Scanner
  • High KPI target reaches
  • Packing orders for customers
  • Identifying damaged stock
  • Organising returns
  • Processing of credits/returns
  • Collaborated with team members to achieve daily goals, promoting a positive work environment through open communication and teamwork.
  • Reduced order processing times with diligent inventory management and accurate recordkeeping.
  • Following OH&S Protocol
  • Assigning delivery routes to drivers
  • Identifying goods against shipment numbers
  • Scheduling of goods for interstate deliveries
  • Filling in dangerous goods forms
  • Use of MS Office Suite
  • Use of Era and Mocha
  • Enhanced warehouse efficiency by implementing and maintaining optimal organization systems.

Picker and Packer

Bollore Logistics
04.2021 - 03.2022
  • Picking and packing goods
  • Use of RF gun Scanner
  • Meeting deadlines
  • Aiming to learn more
  • Neatly packing boxes for shipment
  • Helping co-workers
  • Focusing on safety
  • Enhanced order accuracy by diligently following pick sheets and double-checking items before packing.
  • Expedited the picking process for faster order fulfillment using handheld scanners and inventory management software.
  • Maintained a clean and organized warehouse, ensuring easy access to products for efficient picking.

Picker and Packer

Workwear Group PTY LTD
04.2021 - 01.2022
  • Picking and packing goods
  • Use of RF gun Scanner
  • Meeting deadlines
  • Exceeding KPI
  • Aiming to learn more
  • Neatly labelling cartons and satchels
  • Helping co-workers
  • Sorting different carriers
  • Focusing on safety
  • Enhanced order accuracy by diligently following pick sheets and double-checking items before packing.
  • Expedited the picking process for faster order fulfillment using handheld scanners and inventory management software.
  • Maintained a clean and organized warehouse, ensuring easy access to products for efficient picking.

Take Away Worker

OB’s Charcoal Chicken & Kebabs
07.2019 - 08.2020
  • Undertaking duties such as sweeping, mopping, washing dishes, chopping ingredients, and preparing food
  • Having strict OH&S standards
  • Working in a team environment
  • Maintaining a clean and tidy work area
  • Providing excellent customer service, Cash handling and using an EFTPOS machine
  • Reduced workplace accidents with thorough safety training and regular equipment maintenance.
  • Increased production efficiency by streamlining processes and implementing time-saving strategies.
  • Mentored new hires, providing comprehensive training that resulted in faster skill acquisition and higher job performance.
  • Implemented cost-saving measures, reducing overhead expenses without compromising product quality or employee satisfaction.

Apprentice Motor Mechanic

Shepards Complete Car Care
04.2018 - 08.2018
  • Stock listing car parts
  • Assisting in the repairing and building of cars
  • Pulling apart and rebuilding various car parts (e.g., engines, breaks, etc.)
  • Maintaining a neat and tidy work shop
  • Washing, polishing, and cleaning of cars (interior and exterior)
  • Adhering to strict deadlines to ensure service ran smoothly
  • Developed proficiency in industry-specific tools and software through hands-on training.
  • Enhanced practical skills by assisting experienced professionals in various tasks.
  • Built strong relationships with team members and supervisors, fostering a positive work environment.

Canteen Assistant

Sunbury Softball Association
11.2016 - 04.2017
  • Providing excellent customer service
  • Point of sale experience – cash handling / EFPOST machines
  • Preparation of meals and ingredients
  • Operating kitchen equipment (e.g., deep fryer, grill and pie warmers)
  • Adhering to strict Occupational Health and Safety standards
  • General cleaning duties
  • Self-motivated, with a strong sense of personal responsibility.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.

Education

No Degree -

Sunbury College
Sunbury, VIC

Certificate III - Business Administration

Jigsaw Training Group
05.2020

Skills

  • Shipping Procedures
  • Supply Chain Coordination
  • Purchasing Strategies
  • Logistics Planning
  • Attention to Detail
  • Customer Service
  • Vendor Relations
  • Problem Solving
  • Stock Control
  • Product Knowledge
  • Record Keeping
  • Quality Assurance
  • Teamwork Abilities

Education Qualifications And Certificates

  • Certificate III in Business Administration, 2020
  • Certificate in Advanced Makeup Techniques Short Course at Ronia Makeup House, 2019
  • Certificate in Beginners Makeup Techniques Short Course at Ronia Makeup House, 2019
  • White Card, 2018
  • Certificate of safe@work General, 2017

References

References available upon request.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Parts Coordinator

Zagame Automotive Group
07.2023 - Current

Warehouse Storeperson

Zagame Automotive Group
03.2022 - 07.2023

Picker and Packer

Bollore Logistics
04.2021 - 03.2022

Picker and Packer

Workwear Group PTY LTD
04.2021 - 01.2022

Take Away Worker

OB’s Charcoal Chicken & Kebabs
07.2019 - 08.2020

Apprentice Motor Mechanic

Shepards Complete Car Care
04.2018 - 08.2018

Canteen Assistant

Sunbury Softball Association
11.2016 - 04.2017

No Degree -

Sunbury College

Certificate III - Business Administration

Jigsaw Training Group
Reena Leonard