Reese Daly
Sydney,NSW
Summary
I am a reliable and hardworking individual with excellent communication skills, an empathic approach, and a strong focus on putting clients' well-being first. I strive to make each day productive, and I have a passion for creating strong bonds with key stakeholders. I have the ability to work in a team environment and also have a knowledge of cultural awareness. I am patient and calm individual with the ability to remain present and focused in times of crisis. I have prior knowledge in the implementation of goal based frameworks and case plans which include day to day living such as living skills, medication administration, preparing meals and housekeeping. I take a hands on approach to all tasks and believe in a safe, holistic approach when providing care to individuals in need.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Foster Care Case Manager
Lifestyle Solutions
Sydney, NSW
01.2025 - Current
- Conducted home visits to assess safety and well-being of children in foster homes.
- Met regularly with assigned clients to provide guidance and emotional support throughout their journey through the foster care system.
- Provided crisis intervention for foster care families when needed.
- Facilitated meetings between birth parents, foster parents, social workers, and other professionals involved in the case.
- Participated in weekly team meetings with supervisors and other caseworkers to discuss ongoing cases and review best practices for client management.
- Assisted in transitioning youth out of the foster care system into independent living situations.
- Encouraged positive communication between biological parents and foster parents in order to promote a healthy environment for children.
Casework Administrator
-
02.2023 - 01.2025
- Maintained a filing system for important documents, such as original documents and invoices.
- Assisted in the development of new administrative systems, procedures and policies.
- Ensured that all paperwork was completed accurately before submission deadlines.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Managed inventory and supplies to ensure materials were available when needed.
- Organized staff meetings to discuss casework, training needs, and team dynamics.
- Coordinated meetings, conferences, travel arrangements.
- Updated databases with new employee information, job changes and terminations.
- Provided general administrative support to staff members.
- Designed forms and templates to streamline workflow processes within organization.
- Monitored emails, sorted mail and distributed correspondence accordingly.
- Performed data entry tasks into computer databases from paper documents.
Family Time Contact Worker
-
05.2022 - 02.2023
- Maintained accurate documentation of all visits conducted by visiting staff members.
- Provided guidance and support to visitation staff members.
- Facilitated communication between clients, families, staff, volunteers, and external stakeholders.
- Resolved conflicts between clients or visitors involved in a supervised visit or exchange.
- Ensured compliance with mandated reporting requirements related to child welfare services.
- Participated in court hearings related to family law cases involving children.
- Offered crisis intervention services when needed during supervised visits or exchanges.
- Performed administrative tasks such as scheduling meetings, preparing documents, and maintaining records.
- Built trust and rapport with victims of violent crimes by remaining calm and compassionate in variety of situations.
- Supported birth parents and family by facilitating and helping transport to the visits
- Participated in ongoing training to maintain license and enhance knowledge of relevant mental health topics.
- Counseled parents on proper child-rearing choices.
Disability Support Worker
Unisson Disability
Sydney, NSW
09.2019 - 03.2022
- Maintained daily living standards by assisting clients with personal hygiene needs.
- Lifted, moved and adjusted clients to ambulate individuals for diverse needs.
- Reported concerns to nurse supervisor to promote optimal care.
- Liaised with supervisor to review cases and improve care.
- Administered medication to patients according to strict schedules.
- Completed administration work and paperwork for over [6] clients.
- Helped patients navigate healthcare system and care options by educating on relevant subject areas and answering questions throughout treatment process.
- Documented services and collected required data for evaluation.
- Transported patients to social activities and doctors appointment without accident for 2 years.
- Guided clients in development of skills and strategies for dealing with individual problems.
Restaurant Floor Manager
Sugar Salt Cafe
Sydney, NSW
08.2017 - 09.2019
- Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
- Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations.
- Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
- Counseled and disciplined staff to address issues promptly and provide constructive feedback.
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
- Performed restaurant walk-throughs to gauge timeliness and excellent service quality.
Babysitter
Private employment
Sydney , NSW
09.2013 - 06.2019
- Enforced rules to teach good manners and maintain safe environment.
- Monitored children's safety and well-being to prevent accidents and falls.
- Cared for children of various ages and assisted with feeding, dressing and directing activities.
- Read stories and played alphabet games to promote early literacy.
- Minimized TV and mobile device time by engaging children with games and physical books.
- Assisted children with bathing and potty training to instill good hygiene from young age.
- Helped older kids complete homework, school projects and chores.
Front of House Team Member
Mcdonalds
Sydney, NSW
12.2016 - 11.2017
- Welcomed each patron warmly, opened door and engaged guests to learn how to best serve needs.
- Memorized menu and offered discerning recommendations, remained steps ahead of patrons' needs and desires and accurately gauged level of interest in conversation and small talk.
- Looked for ways to serve without direction and regularly pitched in by cleaning up and organizing front area, replenishing condiments and napkins and bussing during busy times.
- Trained and mentored new FOH staff in restaurant procedures, food safety and customer service standards.
- Assisted servers with foodservice and cleaning needs to optimize guests' dining experiences.
- Earned consistently highest tips by displaying exceptional listening skills and attentiveness and delivering diners' unique preferences every time.
Education
High School Diploma -
Cherrybrook Technology Highschool
Sydney NSW12.2018
Bachelor of Creative Arts & Community Wellbeing - Community Services & Visual Arts
University of Southern Queensland
Toowoomba, QLDSkills
- Affidavit writing
- Chairing and coordination of meetings
- Emotional support
- Medication schedules
- Appointment organization
- Team collaborating
- Improving well-being
- Personal Care
- Crisis intervention
- Compliance review
- Safety management
- Case plan building
- NDIS funding
Certification
- Predict Assess & Respond To challenging/aggressive behavior Training - 2020
- First aid Training - 2020
- Advanced Manual Handling Training - 2019 & 2021
- Bowel Management Training - 2021
- Wound Care Awareness Training - 2021
- Assisting clients with medication Training - 2021
- Infection Prevention Training - 2021
- Work Health and Safety legislation, Hazard identification and Risk assessment Training - 2020
Timeline
Foster Care Case Manager
Lifestyle Solutions
01.2025 - Current
Casework Administrator
-
02.2023 - 01.2025
Family Time Contact Worker
-
05.2022 - 02.2023
Disability Support Worker
Unisson Disability
09.2019 - 03.2022
Restaurant Floor Manager
Sugar Salt Cafe
08.2017 - 09.2019
Front of House Team Member
Mcdonalds
12.2016 - 11.2017
Babysitter
Private employment
09.2013 - 06.2019
High School Diploma -
Cherrybrook Technology Highschool
Bachelor of Creative Arts & Community Wellbeing - Community Services & Visual Arts
University of Southern Queensland