Reet K Gill

• Enhanced customer satisfaction by promptly addressing technical issues and providing effective solutions.
• Streamlined processes for improved workflow efficiency within the technical support department.
• Conducted regular performance evaluations for team members, providing constructive feedback and guidance on professional growth opportunities.
• Collaborated with cross-functional teams to identify areas for system improvements and implement necessary changes.
• Putting together building concents and forwarding them to building inspectors for further assesments

• Addressed user customer service concerns and decided when to escalate problems to specialist team members.
• Entered service tickets into incident tracking system to facilitate faster problem identification and resolution.
• Streamlined service desk operations for increased productivity through effective task prioritization and time management.
• Provided exceptional support to end-users, addressing their concerns with empathy and professionalism.
• Creating new student accounts, giving them access to there studying material.
• Conducting checks on printers, projectors and staff laptops

• Provided support during contract negotiation processes, ensuring mutually beneficial agreements between parties involved.
• Optimized team collaboration by streamlining communication channels and implementing project management tools.
• Enhanced the overall quality of client deliverables through regular feedback sessions and continuous improvement efforts.
• Improved client satisfaction by providing tailored consulting solutions based on their unique needs.

Supporting students, new students and tutors with technology being used at campus,e.g making a new student account, sharing student login details (student username, password).Attending calls and logging jobs in our system (Zendesk) generating ticket number for our team and for student/staff/new student.