Reeya Khatkar
Gold Coast,Queensland
Summary
Experience in working and operating in a fast-paced environment with service and quality. I worked in the hospitality Industry for over seven years, where developed and honed customer service management skills. Extensive experience in customer handling and the ability to lead large teams. Ease of developing good interpersonal relationships and ensuring customer satisfaction. Organized and dependable to successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Guest Relationship Manager
Offlimits Cafe
06.2022 - 12.2022
- Communicated daily with more then 50 clients to understand needs, evaluate current product use and cross-sell new products.
- Responded to 100 customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Developed and cultivated lucrative relationships with both new and existing clients through effective communication and exemplary interpersonal skills.
- Participated in staff meetings to discuss innovative strategies to improve services.
- Monitored customer feedback and generated reports to identify areas of improvement.
Flight Attendant
Jet Airways
01.2015 - 06.2019
- Ensured safety and comfort of customers onboard aircraft.
- Verified aircraft and passenger compliance with policies, regulations, and safety guidance.
- Resolved passenger conflicts and medical emergencies during flights.
- Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
- Served beverages and food items from refreshment carts and provided information about in-flight offerings to passengers.
- Used excellent customer service skills in addressing passenger's needs.
Artist Manager
DCEC EVENTS CELEBRITY MGMT CO.
08.2012 - 07.2014
- Supported artist goals with corresponding action plans and timelines.
- Established strong relationships to partner with and navigate artists with wide range of personality types.
- Fostered relationships with industry professionals for future connections.
- Represented clients in negotiations with networks and production companies.
- Facilitated communication between agents, talent and clients by using interpersonal skills.
- Maintained relationships with high-profile clients in entertainment industry through consistent communication.
- Promoted friendly collaboration between talent and production teams for efficient project completion.
Senior Executive
MACH, Events Company
06.2011 - 07.2012
- Clarified roles, responsibilities and expectations of staff.
- Conducted regular meetings with team to discuss issues, concerns and updates.
- Collaborated with back-office team members to facilitate seamless business execution.
- Supported events execution and venue set up and tear down.
- Supported planning, communications and scheduling of events.
- Helped plan meetings, distributed agendas and took minutes.
Education
Master of Tourism And Hospitality Management - Tourism And Hospitality
Griffith University
Gold Coast, QLD06.2025
Bachelor of Arts - Sociology, Political Science And English
Maharishi University of Information Technology
India05.2022
Diploma - Hospitality, Aviation, Tour&Travel Management
Frankfinn
India06.2008
Skills
- Customer Relationship Management
- Business Development
- Team Leadership
- Public Relations
- FoodService
- Customer Experience Management
- Staff Management
- Cafe Operations Management
- Event Preparation
- Public Interaction
- Conflict Resolution Techniques
- Beverage Service
- Company Policy Adherence
Certification
Barista Certificate, Skill Training College, Southport
RSA Certificate, ITS Bar Skills
Accomplishments
- BACHELOR OF COMMERCE EIILM UNIVERSITY
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team and staff members.
- Recognized as Employee of the Month for handling intense situations with poise and compassion.
- Attended various trainings and workshops and was rewarded with a job promotion as a result.
- Worked as a Volunteer for almost 3 years with an NGO Healing Himalayas.
Timeline
Guest Relationship Manager
Offlimits Cafe
06.2022 - 12.2022
Flight Attendant
Jet Airways
01.2015 - 06.2019
Artist Manager
DCEC EVENTS CELEBRITY MGMT CO.
08.2012 - 07.2014
Senior Executive
MACH, Events Company
06.2011 - 07.2012
Master of Tourism And Hospitality Management - Tourism And Hospitality
Griffith University
Bachelor of Arts - Sociology, Political Science And English
Maharishi University of Information Technology
Diploma - Hospitality, Aviation, Tour&Travel Management
Frankfinn
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