Reeyaz Shrestha
MEADOW HEIGHTS,VIC
Summary
Dedicated Social Work Student recognized for exceptional productivity and task efficiency. Proficient in case management and crisis intervention, with a strong ability to develop impactful community outreach programs. Demonstrates excellent communication skills, empathy, and adaptability, consistently providing responsive support tailored to diverse client needs.
Overview
2
2
years of professional experience
Work History
Night Audit Manager
City limits Hotel
Melbourne, VIC
02.2025 - Current
- Identified discrepancies between actual transactions and paperwork completed by front desk staff.
- Assessed compliance risk, developed audit work plans and documented findings.
- Conducted regular inspections of front desk operations to maintain quality service standards.
- Executed nightly audit functions promptly, ensuring report accuracy.
- Developed invoicing systems and internal controls to boost billing efficiencies.
- Handled guest inquiries swiftly concerning reservations and stay details.
- Finalized month-end and year-end closings efficiently.
- Provided support to other departments such as housekeeping, security, maintenance when necessary.
Sales Representative
Gotcha Bubble Tea
Broadmeadows, VIC
02.2024 - Current
- Provided customers with a warm greeting and welcoming atmosphere while accurately and efficiently taking and preparing their orders
- Maintained knowledge of current promotions, sales, and product offerings to effectively communicate with customers
- Operated the cash register and processed transactions accurately, handling cash, credit cards, and Loyalty Card
- Maintained cleanliness of the store and work area
- Assisted in inventory management and restocking supplies
Sales Assistant
Saccas Fine Foods
Epping, VIC
09.2024 - 02.2025
- Provided customer service by answering questions, resolving problems, and responding to complaints in a timely manner.
- Managed daily sales floor operations, ensuring optimal customer service and satisfaction.
- Performed regular price checks to ensure competitive pricing.
- Handled customer complaints and issues, resolving them efficiently to maintain positive relationships.
- Assisted customers with returns, exchanges and refunds.
- Processed orders accurately and efficiently using a POS system.
Sales and Marketing, Associate Coordinator
Multi Tech Trade Circle Pvt Ltd
Kathmandu, Nepal
04.2023 - 01.2024
- Monitored social media platforms using analytics tools to ensure alignment with marketing objectives.
- Proposed new marketing strategies at team meetings each week.
- Coordinated with various departments to align and execute marketing campaigns.
- Oversaw sales processes encompassing prospect identification, engagement, and relationship management.
- Executed client satisfaction survey to pinpoint improvement areas.
- Processed warranty claims ensuring efficient issue resolution.
Education
Master of Social Work (Qualifying) -
Acknowledge Education
168 Exhibition street, Melbourne, VIC, 300009-2026
BBA (Hons) - Business and Management
University of The West of England
Bristol, United Kingdom09.2022
Skills
- Effective Interpersonal Skills
- Client-Centric Approach
- Team Collaboration Skills
- Detail-Oriented Precision
- Adaptability in Learning
- Strong communication abilities
- Proficient computer skills
- Friendly and positive
References
References available upon request.
Timeline
Night Audit Manager
City limits Hotel
02.2025 - Current
Sales Assistant
Saccas Fine Foods
09.2024 - 02.2025
Sales Representative
Gotcha Bubble Tea
02.2024 - Current
Sales and Marketing, Associate Coordinator
Multi Tech Trade Circle Pvt Ltd
04.2023 - 01.2024
Master of Social Work (Qualifying) -
Acknowledge Education
BBA (Hons) - Business and Management
University of The West of England
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