JUAN JOSÉ SALAZAR
Sidney,NSW
Summary
Dynamic Sales Professional with 13+ years of experience in customer support,HR Admin, retail management, and service industry. BA in Tourism Management with multilingual proficiency in Spanish, English, French, Italian, and German. Proven track record in delivering customer service excellence. Excited to contribute my expertise and cultural adaptability to your team.
Overview
5
5
years of professional experience
Work History
HR Administrator
Microsoft Corporation
Prague
09.2019 - 01.2023
- Partnering with immigration vendors on process improvements and vendor management, SOW and SSPA compliance managers and employees proxy dealing with escalations.
- Coordinating the end-to-end new work permit process between candidates and imm Vendors (total of 500 new work permit cases FY22)
- Onboarding new team members, providing trainings on internal tools (MyOrder, MSInvoice, CRM, iCims, etc.) 88/90 achieved ee satisfaction
- Total of 1200 cases resolved in FY22 (15% increase from FY21) which represents 26% of total volume of cases resolved by HRS Europe team
Senior HR Administrator
Amazon Services
Prague
07.2018 - 09.2019
- Provided bilingual support in French and English for employee lifecycle processes including Leave of Absence and Data Management across France, Belgium, Luxembourg, and Morocco.
- Handled requests connected to onboarding, transfers, data management, time and attendance, payroll preparation, benefits, terminations, and leaves of absences. Worked closely with local HR, reviewing customer feedback, and delivering coaching sessions to peers.
- Simplified and automatized the Interim mission process from 3 days to 2 hours. Reviewed, improved, and created SOPs for the processes, i.e., Maternity, paternity, and shared parental leave.
Education
Master of Business Administration - Business Economics
The Power MBA
Madrid01.2023
Bachelor of Tourism Studies - International Economics
Universidad De Almería
Almería, Spain01.2017
Skills
- Customer oriented
- Multi task
- Communication
- Team Player
- MS Office
- Trouble Ticket
- Opera
- Salesforce
- Onboarding and Orientation
- Payroll Processing
- Work Complaint Handling
- Recruitment
Timeline
HR Administrator
Microsoft Corporation
09.2019 - 01.2023
Senior HR Administrator
Amazon Services
07.2018 - 09.2019
Master of Business Administration - Business Economics
The Power MBA
Bachelor of Tourism Studies - International Economics
Universidad De Almería
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