Refat Gazi
Sydney
Summary
Professional with strong foundation in retail management, skilled in driving sales, optimizing operations, and enhancing customer experiences. Demonstrates leadership through effective team collaboration, consistently meeting and surpassing business goals. Adaptable to evolving retail environments, excelling in inventory control, staff training, and strategic planning. Renowned for reliability and results-focused approach.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Retail Manager
Flavour of India
Sydney
06.2022 - Current
- Lead daily operations for a high-volume hospitality venue, including inventory control, purchasing, and customer service.
- Develop and implement marketing and promotional strategies to increase sales and brand presence.
- Maintain optimal stock levels and negotiate with suppliers to ensure product quality.
- Handle budgeting, reporting, and analysis of financial transactions and KPIs to inform strategic decisions.
Grocery Team Member
Woolworths Group
Rockdale
02.2020 - Current
- Managed shelf stocking, rotation, and replenishment in a fast-paced grocery environment.
- Supported inventory control and loss prevention processes.
- Assisted customers with product selection and inquiries.
Bartender
Lotus Dining Group
Sydney
01.2021 - 08.2023
- Delivered high-quality service in a fine-dining environment with a focus on mixology and customer engagement.
- Collaborated with kitchen and floor staff to optimize workflow and customer satisfaction.
- Maintained cleanliness, compliance, and consistency in product offerings.
Kitchen Hand
Lotus Dining Group
Barangaroo
01.2019 - 01.2021
- Prepared and assembled ingredients for menu items, ensuring freshness and quality.
- Maintained cleanliness and organization of kitchen areas in compliance with health standards.
Education
Master of Business - Global Hotel Leadership
Southern Cross University
Graduate Diploma - International Tourism and Hotel Management
Southern Cross University
Bachelor of Business Administration -
North South University
Skills
- Retail Operations Management
- Staff Training & Leadership
- Inventory Control & Purchasing
- Budgeting & Financial Reporting
- Sales & Marketing Strategy
- Customer Relationship Management
- OH&S and Regulatory Compliance
- Point of Sale Systems (POS)
Certification
- Responsible Service of Alcohol (RSA), NSW Government
- Workplace Health & Safety Training, Completed In-House at Flavour of India
- Customer Service & Conflict Resolution, Woolworths Group (Internal Training)
Training
Bar & Beverage Service Training, Lotus Dining Group (Internal Program)
Languages
English, Full Professional
Timeline
Retail Manager
Flavour of India
06.2022 - Current
Bartender
Lotus Dining Group
01.2021 - 08.2023
Grocery Team Member
Woolworths Group
02.2020 - Current
Kitchen Hand
Lotus Dining Group
01.2019 - 01.2021
Master of Business - Global Hotel Leadership
Southern Cross University
Graduate Diploma - International Tourism and Hotel Management
Southern Cross University
Bachelor of Business Administration -
North South University