Regan Cornale

Currently, at my position at Redlands Sporting Club, I have worked towards becoming a part of the bar staff, café staff, and reception staff. I've gained extensive knowledge on how to operate in said areas.

I can efficiently prepare and serve barista-made coffees in rush periods. I'm well-versed in different types of coffee and the alternative options.

I gained a steady knowledge of basic cocktails and liqueurs, and how to handle and manage a bar.

Within reception, I know the timetable for activities and events, promotions, what organizations are within the club, how to handle phone calls, reservations, and basic and extensive inquiries.

Acquired further knowledge of exceptional service, alcoholic beverages, and seafood pairings. I was efficiently trained on Maitre D and learned what it meant to be the face of the restaurant, or the first face the customer sees. This meant I had to greet customers warmly, handle guest inquiries, and monitor the dining space.
Efficiently managed opening and closing procedures to ensure smooth operations.
Maintained high service standards throughout shifts to enhance guest experience.

Served sections with 20 to 45 diners, focusing on exceptional service delivery.
Managed alcohol service responsibly, ensuring compliance with legal requirements.
Maintained table cleanliness through efficient bussing practices.
Completed training on fine dining service order, enhancing knowledge of industry standards.

I worked at McDonald's for just over a year. During my time there, I managed to work in all areas of customer service. McDonald's is where I first learned how to interact with customers and handle disputes. I also learned how to work in a cohesive team. McDonald's was a pivotal job in my career that taught me strong foundations. Such as handling cash transactions on a POS system, taking and preparing orders, and complying with safety measures.