Jennie Regan

•Management of Front End team members.

•Management of Front End Daily Money Float.

•Implemented improved cash handling procedures,

reducing discrepancies and ensuring accurate financial records.

•Management of Smoke Counter

•Management of receiving orders and checking off invoices

•Enhanced customer satisfaction by effectively managing

front-end operations and addressing customers concerns

promptly

•Maintained a clean and organised front-end area to ensure a

pleasant shopping experience for the customers.

•Efficiently implemented Front End supervisor handover at shift

change

• Used POS system to process sales, returns, online orders, and gift card activations.
• Greeted customers, helped locate merchandise, and suggested suitable options.
• Stocked merchandise, clearly labelling items, and arranging according to size or colour.
• Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
• Collaborated with team members to accomplish sales goals and improve overall store performance.
• Actively engaged customers to provide general assistance and information on store merchandise.

• Enhanced customer satisfaction by providing prompt assistance with locating items and answering inquiries.
• Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.
• Rotated stock correctly to prevent out-of-date products and removed aging items from main shelving to build special promotional displays.
• Improved store organization by efficiently stocking shelves and maintaining clean, clutter-free aisles.
• Answered customer questions and provided detailed product information.
• Collaborated with team members to maintain well-stocked shelves during peak shopping hours for optimal customer experience.

• Trained and supervised produce staff for optimal performance and adherence to company policies.
• Maintained produce display, and prep and storage areas in clean and orderly condition.
• Strengthened profits by reducing waste, controlling shrinkage, and increasing team efficiency with optimized workflows.
• Enhanced customer satisfaction through attentive service and consistent delivery of high-quality products.
• Managed product rotation to minimize waste, optimizing freshness and quality of available goods.
• Coached and mentored new team members.
• Maintained safety standards throughout the department, ensuring compliance with local regulations and company policies.
• Assisted customers with produce questions.
• Conducted regular inventory audits, addressing discrepancies and minimizing shrinkage due to theft or spoilage.

• Enhanced customer satisfaction by providing exceptional service and product recommendations.
• Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
• Delivered exemplary customer service to guests, even in peak business periods to promote retention.
• Took special orders for event catering and party trays, assisting customers by recommending additional items, condiments, and garnishes.
• Assisted in inventory management, regularly restocking deli items for optimal freshness.
• Maintained a clean and organized work area, ensuring compliance with health and safety regulations.

• Cleaned and sanitized work areas, utensils and equipment.
• Boosted customer satisfaction with timely meal preparation, meeting strict deadlines during peak service hours.
• Collaborated with fellow kitchen staff, effectively managing multiple tasks for seamless operations.
• Maintained a clean and organized workspace, adhering to strict health and safety standards for optimal kitchen performance.
• Enhanced kitchen efficiency by streamlining food preparation and cooking processes.
• Demonstrated excellent problem-solving skills under pressure, resolving issues efficiently while maintaining composed demeanour throughout busy shifts.
• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Promoted excellence in food quality and presentation for kitchen staff.
• Cultivated warm relationships with regular customers.
• Performed opening and closing duties, ensuring the entire shop was prepared for seamless service transitions.
• Serve customers and stock general retail lines
• Order and unpack all deliveries checking off invoices

• Listened carefully to customer instructions and prepared orders according to those preferences.
• Delivered exemplary customer service to guests, even in peak business periods to promote retention.
• Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
• Enhanced customer satisfaction by providing exceptional service and product recommendations.
• Listened to customer requests and suggested additional menu items as appropriate to upsell products.