Summary
Overview
Work History
Education
Skills
Languages
Details
Hobbies and Interests
Swimming, travelling new places
Timeline
BusinessAnalyst
Regan Maharjan

Regan Maharjan

Sydney,Australia

Summary

Accomplished and determined food service professional provides excellent customer experience. Possesses extensive knowledge of food safety and quality standards. Skilled at multitasking and practicing effective time management. Mission-driven Barista Manager with excellent communication and teaching skills and infectious love of coffee. Maintains calm, mature and professional demeanour and proactive approach to problem-solving and staff management. Over 6 years of experience in specialty drink establishment with focused perspective on executing high-functioning coffee bar. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Customer-oriented team member with strong background in customer relations and administrative support. Seamlessly provides check-in and check-out processes and assists guests in friendly, courteous manner. Committed to leaving great, lasting impression. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Experienced Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals.

Overview

6
6
years of professional experience

Work History

Head Barista

Xo Cafe Bar
12.2020 - Current
  • Enhanced customer satisfaction by providing exceptional service and maintaining a clean, welcoming environment.
  • Increased sales through effective upselling techniques and recommending appropriate menu items.
  • Developed a loyal customer base by fostering strong relationships and consistently delivering high-quality beverages.
  • Maximized espresso quality with expert knowledge of extraction techniques and regular equipment maintenance.
  • Reduced waste by implementing proper inventory management procedures and ordering supplies as needed.
  • Trained new employees on cafe policies, beverage preparation, and customer service standards to maintain a high level of performance.
  • Consistently met or exceeded daily sales targets by promoting seasonal specials and limited-time offers.
  • Kept up-to-date with industry trends through continual professional development opportunities such as workshops, seminars, and conferences.
  • Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
  • Monitored customer feedback to improve barista performance and customer service.
  • Restocked and cleaned stations and facilities to maintain cleanly and operable standards.

Food and Beverage Assistant

Sydney Adventist Hospital
02.2021 - 11.2021
  • Enhanced customer satisfaction by providing personalized food and beverage recommendations based on individual preferences.
  • Streamlined ordering process for faster service, effectively managing multiple orders simultaneously.
  • Maintained a clean and organized dining area, ensuring the highest level of sanitation and hygiene standards were met.
  • Collaborated with kitchen staff to ensure timely preparation and delivery of orders, resulting in positive customer feedback.
  • Promoted teamwork among staff by coordinating tasks efficiently during peak service times, ensuring smooth operations.

Barista

Kafeneio
09.2018 - 02.2021
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
  • Assisted in inventory management to maintain adequate stock levels and reduce wastage.
  • Consistently met or exceeded daily sales targets, driving revenue growth for the cafe.
  • Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
  • Showcased versatility by assisting in other areas of the café as needed, including food preparation or table service when required.
  • Controlled line and crowd with quick, efficient service.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Maintained regular and consistent attendance and punctuality.
  • Minimized spoilage with proper use of first-in-first-out stock procedures.

Food and Beverage Attendant

Mancini's Belfield
04.2018 - 10.2019
  • Enhanced customer satisfaction by providing attentive service and anticipating guests'' needs.
  • Maintained clean and organized dining areas for an enjoyable guest experience.
  • Assisted in menu development, resulting in increased sales and positive feedback from customers.
  • Streamlined beverage preparation processes, leading to faster service times and higher customer satisfaction.
  • Improved overall efficiency by assisting with kitchen tasks during peak hours or staff shortages.

Education

Bachelor degree - Tourism And Hospitality Management

Academies Australasia Polytechnic
Melbourne, VIC
10.2022

Advanced Diploma of Hospitality Management - Hospitality Administration And Management

Academies Australasia Polytechnic
Sydney, NSW
05.2020

Skills

  • Problem Solving
  • Ability to Work Under Pressure
  • Teamwork
  • Communication
  • Fast Learner
  • Customer Service
  • Ability to Work in a Team
  • Communication Skills
  • Motivated Attitude
  • Advanced Communication Skills
  • Customer Service Skills
  • Creative Problem Solving
  • Latte art mastery
  • Cash handling
  • Scheduling coordination
  • Staff training
  • Quality control
  • Equipment maintenance
  • Customer service excellence
  • Time management
  • Team leadership

Languages

Nepali
Hindi
English

Details

Sydney, +61 0452 160 075, regan_offroad@live.com, 10/27/93

Hobbies and Interests

  • Swimming
  • Travelling
  • Exploring the places

Swimming, travelling new places

The activity I complete when I'm unoccupied is swimming. Whenever an aquatic centre is open, I try to spend my monotonous hours doing something fun. There is a plethora of ways to swim and an abundance of things you can do while in the pool. Swimming is very enjoyable and I enjoy it for the many benefits for your health.


Traveling allows us to break free from the monotony of everyday life. It offers a temporary escape from our routine and provides much-needed rejuvenation. The experience of leaving behind our worries and immersing ourselves in new surroundings leaves us refreshed and ready to take on the world with renewed vigor.

Timeline

Food and Beverage Assistant

Sydney Adventist Hospital
02.2021 - 11.2021

Head Barista

Xo Cafe Bar
12.2020 - Current

Barista

Kafeneio
09.2018 - 02.2021

Food and Beverage Attendant

Mancini's Belfield
04.2018 - 10.2019

Bachelor degree - Tourism And Hospitality Management

Academies Australasia Polytechnic

Advanced Diploma of Hospitality Management - Hospitality Administration And Management

Academies Australasia Polytechnic
Regan Maharjan