Regan SIMS
Woodville West,SA
Summary
Dynamic leader and effective communicator with a proven track record of fostering teamwork and collaboration at Centrelink and Child Support Agency. Excelled in fast-paced environments, significantly reducing customer complaints through active listening and innovative problem-solving. Skilled in both people management and computer applications, demonstrating a flexible, positive approach to achieving outstanding customer satisfaction.
Overview
22
22
years of professional experience
Work History
Student
Oh My Brow
02.2024 - 02.2024
- Followed school and classroom policies, regulations, dress codes, and schedules.
- Worked in team environment to maintain high levels of productivity.
- Took extensive notes to document lessons and further solidify learning objectives.
- Collaborated on group projects to complete professional deliverables.
Owner/Manger
MWBC Pty Ltd
01.2012 - 02.2019
- Managed day-to-day business operations of wine business, crushing 10 000 tonnes annually
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
Customer Service Representative
Centrelink
02.2009 - 01.2012
- Handled customer inquiries and suggestions courteously and professionally in a face-to-face Centrelink office
- Updated account information to maintain customer records.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Customer Service Representative
Centrelink
02.2007 - 12.2008
- Handled customer inquiries and suggestions courteously and professionally in a regional area dealing with a diverse range of customers and issues
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business which is especially important in a small community
Customer Service Manager
Child Support Agency
05.2002 - 01.2006
- Responsible for mentoring and training call centre staff to service a wide variety and often challenging group of customers.
- Attained high level of understanding of procedures and legislation which I then mentored staff to understand and apply
- Resolved escalated customer complaints while prioritizing customer satisfaction and understanding.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
Education
Bachelor of Commerce - Finance
Flinders University
Adelaide, SA11.2006
Bachelor of Economics - Economics
Flinders University
Adelaide, SA11.1999
High School Diploma -
Eynesbury Senior College
Adelaide, SA11.1991
Skills
- Fast Learner
- Leadership skills
- Excellent written and verbal skills
- Team Collaboration
- Flexible with can-do attitude
- Excellent people skills
- Computer Skills
- Effective communicator
- Positive Attitude
- Time Management
- Attention to Detail
- Active Listening
Timeline
Student
Oh My Brow
02.2024 - 02.2024
Owner/Manger
MWBC Pty Ltd
01.2012 - 02.2019
Customer Service Representative
Centrelink
02.2009 - 01.2012
Customer Service Representative
Centrelink
02.2007 - 12.2008
Customer Service Manager
Child Support Agency
05.2002 - 01.2006
Bachelor of Commerce - Finance
Flinders University
Bachelor of Economics - Economics
Flinders University
High School Diploma -
Eynesbury Senior College
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