- Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position.
- Ready to help team achieve company goals.
- Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
- Dedicated Events Management professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
- Polished Assistant Venue Manager with in-depth understanding of crowd control and building safety codes. Tackles issues with relative ease and remains composed in all types of situations. Highly energetic with motivating leadership skills.
- 5 years of experience in delivering workshops, training, seminars, conferences, and exams. Proven ability to establish and maintain excellent communication and relationships with clients to providing quality care for ultimate customer satisfaction.
- Sales experience, responsible for managing inbound sales enquiries as well as acquiring, cultivating, and maintaining strong relationships, ensuring high levels of customer satisfaction is achieved, leading to stronger renewals, new business, and revenue growth opportunities
- 6 years of Store Manager experience with a record of 5 awards for constantly exceeding set Budgets and exceed customer expectations.
- In 2010 had the privilege to be a team member of Information Security and Compliance department to develop process and procedures for affiliates in Brazil, France, Switzerland, and USA, developing significant knowledge in compliance.
- Dedicated Events Management professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Hi, I’m
Regiane Silva
Assistant Venue Manager
Sydney,NSW
Summary
Overview
21
years of professional experience
Work History
Cliftons Event Solutions
Assistant Venue Manager
05.2022 - Current
Job overview
- Support Venue Manager by overseeing daily operations, supervising employees, providing customer service and implementing goals and tasks.
- Enhanced customer satisfaction by providing top-notch service and addressing concerns promptly.
- Collaborated with internal departments to deliver comprehensive event solutions tailored to client needs and expectations.
- Assisted in contract negotiations for improved terms and conditions while securing lucrative bookings for the venue.
- Oversaw facility maintenance tasks to ensure a clean, safe, and aesthetically pleasing environment for guests at all times.
- Resolved any operational challenges that arose during events by implementing effective problem-solving techniques quickly and efficiently.
- Analyzed data on past events to identify trends informing future strategy adjustments or improvements in service offerings based on market demand changes.
- Supervised events from start to finish using effective crowd control methods.
- Maximized cost-effectiveness by complying with budget, labor and revenue benchmarks.
- Cultivated strong relationships with customers to build loyalty and repeat business.
- Trained and supervised staff to consistently meet performance goals and customer service standards to ensure exceptional guest experiences.
- Managed venue schedules, ensuring optimal utilization of space and resources.
- Cultivated strong relationships with clients, leading to repeat business and referrals.
Cliftons Event Solutions
Venue Manager - Maternity Leave Cover
06.2022 - 11.2022
Job overview
- Responsible for ensuring the smooth and efficient operation of two high profile venues.
- Streamlined venue operations for better efficiency and cost reduction by implementing new management systems.
- Enhanced customer satisfaction with excellent communication, problem-solving skills, and timely resolution of issues.
- Managed staff scheduling, hiring, and training to ensure a high level of service quality at all times.
- Ensured smooth execution of events by coordinating logistics, catering, audio-visual equipment, and other essential services.
- Conducted regular venue maintenance checks and oversaw repairs as needed, maintaining a safe and visually appealing environment for guests.
- Evaluated customer feedback on a regular basis to identify areas for improvement within venue operations and implemented necessary changes accordingly.
- Facilitated seamless transitions between events by efficiently managing setup and breakdown processes for each engagement held at the venue.
- Coordinated with cross-functional teams to ensure seamless event execution, leading to positive guest experiences and strong client relationships.
- Increased repeat business by consistently providing exceptional customer service to clients throughout the planning process, event execution, and post-event followup.
- Supervised events from start to finish using effective crowd control methods.
- Maximized cost-effectiveness by complying with budget, labor and revenue benchmarks.
- Trained and guided team members to maintain high productivity and performance metrics.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Cliftons Event Solutions
Customer Success Executive
08.2021 - 05.2022
Job overview
- Protect and grow new, past, and existing accounts through phone and virtual sales appointments, to move the business forward and increase client retention and increase growth
- Identify client needs for scheduling face-to-face, hybrid or virtual events and budgets, and map out business strengths to identify potential solutions
- Maintain a strong knowledge of the business and service offerings and value proposition
- Build relationships with new, past, and existing
- Work effectively with client decision-makers and delight them with a positive and customer-centric attitude
- Proactively follow up with assigned client's post-event to ensure they have found value in services and foster longer term strategic relationships
- Respond to inbound sales enquiries promptly and with a positive, customer-centric attitude
- Develop new business and accounts through outbound prospecting a large volume of calls and following up on company lead-generation Marketing campaigns in a timely manner
- Prepare and review quotes and business proposals for client contracts, working closely with the Customer Success Manager or Chief Revenue Officer
- Prepare and conduct professional virtual presentations to prospective and existing clients to effectively demonstrate the value proposition and secure sales
- Manage the sales opportunity to closure.
Cliftons Event Solutions
Senior Floor Coordinator
07.2018 - 08.2021
Job overview
- Responsible for daily events operations with proven leadership experience
- In 2020 hosted an average of 3.730 events for 120.000 attendees, recording an average of 50% more events bookings before COVID 19
- Multitasking professional able to compete deadlines
- Monitored up to 16 events per day and able to resolve issues if they arose with strong analytical and problem-solving skills under pressure
- Work with confidence and enthusiasm to overcome challenges and aim for excellence
- Skilled in Customer Relationship Manager (CRM) and Apex planner software to update event details, reports, input client's data and process invoices
- Experienced in Key pay software, responsible for roster a team of 15 employees from catering and front of house
- Achievements at Cliftons: Successfully wrote process and procedures to increase the productivity of Front of House employees, reduce customers complains and remain committed to a future vision and a solid idea of success.
Brand Collective
Store Manager
11.2016 - 06.2018
Job overview
- Hardworking Store Manager professional with 6 years of rental experience versed in all aspects of leading, coaching & motivating team to help increase sales and profitability
- Responsible to open 2 Successful Brand-New stores with different brands and concepts and after 1 year was promoted to a Warehouse Store with a higher volume of stock, foot traffic and staff
- Contributed to the creation of company objectives and worked to support them by promoting the brands reputation through the provision of excellent customer service, product knowledge and effectively use of visual merchandise
- Hired and trained employees to quickly determined customer's needs and developed solutions to meet needs
- Responsible for roster and able to recognize the strengths of various employees and delegate tasks accordingly
- Experienced on POS software on processing sales, building reports on store performance and till balance functions
- Achievements at Brand Collective: Awards for exceed over 50% of budget from Aug 2017 to Jun 2018
- Implemented a product knowledge importance guide for driving performances
- Cultivated an innovative style of customer service standards, selling techniques to make the best out of any situation with an energetic & motivating attitude
- Coached and developed 2 team members to become successful managers
- Reduced by 30% of Loss at Shoe Warehouse store, by training the team to stock control, stock take and loss prevention by giving tips of shoplifts.
Cotton on Group
Stock Take Team Leader
01.2016 - 11.2016
Job overview
- Managing and organizing Stock takes over 50 stores across NSW to ensure stock was compiled against the head office Schedule
- Organized and prioritized work to complete assignments in a timely, efficient manner
- Supervising a team from 5 to 45 staffs
- Ensuring the integrity and data base of Stock take was maintained
- Upload correct data onto to the POS system
- Responsible to complete all relevant paper work through the process which includes Stock take checklist with stores to make sure they are 100% ready to the process, payroll forms and backups.
Cotton on Group
Store Manager
05.2012 - 01.2016
Job overview
- Collaborated with 6 different stores from Brisbane to Sydney to contribute, improve sales and promote fun results driven team environment
- Record of success in leadership, management and development of store team members
- Responded positively to staff feedback, and adjusted strategies accordingly
- Responsible to monitor results to achieve sales target and meet performance measures
- Protect employees and customers by providing a safe and clean store environment
- Hired and trained employees to quickly determined customer's needs and developed solutions to meet needs
- Responsible for roster a team of 10 staffs
- Experienced on POS software on processing sales, building reports on store performance and till balance functions
- Achievements at Cotton on Group: 1
- Awards for exceed over 50% of budget every month from July 14 to Dec 14
- 2
- Awards for reaching 95% over budget in Oct 14
- 3
- Awards for highest budget achievement and average dollar sales in Dec 14.
Various Coffee Shops
Barista
06.2009 - 04.2012
Job overview
- Head Barista and Waitress
Syngenta
Compliance Analyst
03.2010 - 12.2010
Job overview
- Learned important terminology and processes to provide the best assistance possible
- Contributed to implement process and procedures of Information Security and Compliance for affiliates in Brazil, France, Switzerland and USA
- Responsible to run surveys by each area to examine the utilization of personal data, information retention period and method of file storage and destruction
- Participation on awareness raising campaign to control electronic information and utilization of computers in a secure manner
- Created a campaign of documents destruction to implement at the central office and branch offices
- Worked closed to the audit teams to analyse processes across 5 departments to implement future development
- Worked well independently and on a team to solve problems.
Syngenta
Financial Analytic Jr.
03.2005 - 07.2007
Job overview
- Helped to analyse financial reports and assisted management on financial decision making
- Prepared and presented monthly movement results on accounts payable and receivable
- Implementation of spreadsheets and report sales commission
- Responsible for daily control and payment of administrative expenses
- Always handled sensitive information in a confidential and respectful manner
- Organized and prioritized work to complete assignments in a timely, efficient manner
- Fully engaged with team members to achieve the highest levels of productivity.
Commodity System
Administrative Assistant
05.2003 - 02.2005
Job overview
- Control cash flow, accounts payable and receivable, which includes all routine dept
- Responsible for payroll and management
- Agreements to benefit business and banking officials
- Implementation of spreadsheets and reports, sales commission.
Education
Universidade Ibirapuera
Bachelor's degree from Business Finance
12.2006
University Overview
Skills
- Fast Learner
- Adaptability
- Customer Service
- Creative Mindset
- Interpersonal Communication
- Attention to Detail
- Excellent Communication
- CRM database expert
Languages
Portuguese
Native or Bilingual
English
Native or Bilingual
references
references
- Chris Needs - Senior Project Manager, chris.neads@cliftons.com, 0402733976
- Pierre Miller - Venue Manager, Pierre.Miller@cliftons.com, 0405826450
hobbies and interests
hobbies and interests
House décor
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Venue Manager - Maternity Leave Cover
Cliftons Event Solutions
06.2022 - 11.2022
Assistant Venue Manager
Cliftons Event Solutions
05.2022 - Current
Customer Success Executive
Cliftons Event Solutions
08.2021 - 05.2022
Senior Floor Coordinator
Cliftons Event Solutions
07.2018 - 08.2021
Store Manager
Brand Collective
11.2016 - 06.2018
Stock Take Team Leader
Cotton on Group
01.2016 - 11.2016
Store Manager
Cotton on Group
05.2012 - 01.2016
Compliance Analyst
Syngenta
03.2010 - 12.2010
Barista
Various Coffee Shops
06.2009 - 04.2012
Financial Analytic Jr.
Syngenta
03.2005 - 07.2007
Administrative Assistant
Commodity System
05.2003 - 02.2005
Universidade Ibirapuera
Bachelor's degree from Business Finance
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