Regina Cao
Summer Hill,NSW
Summary
Driven and adaptable, I excel in customer service and problem-solving, honing these skills as an English Tour Guide at Beijing Youth Travel Agency. Fluent in Mandarin and English, I've built memorable experiences for global guests, showcasing my ability to multitask and collaborate effectively with diverse teams. My self-motivation and attention to detail have consistently ensured guest satisfaction and operational excellence. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Homemade Dumplings
Myself
03.2024 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
English Tour Guide
Beijing Youth Travel Agency
09.2009 - 09.2011
- Built personal relationships with guests from all over the world to make sure they have a memorable experience in China.
- guiding tourists around sites such as museums, galleries, historic houses and educating tourists on the significance and history of a tourist site
- Worked collaboratively with drivers, hotels , restaurants and tourists sites to make sure every guest is well looked after.
- Ensured timely departures and arrivals by strictly adhering to schedules while remaining flexible enough to accommodate unforeseen circumstances or special requests from guests.
Education
Bachelor of Economic -
Zhengzhou University
Zhengzhou China07.2009
Skills
Friendly, Positive Attitude, Responsible
Bilingual ( Mandarin & English)
Teamwork and Collaboration
Customer Service
Problem-Solving
Multitasking
Attention to Detail
Flexible and Adaptable
Certification
- Food Safety Supervisor Certificate
Languages
Chinese (Mandarin)
Native or Bilingual
English
Full Professional
Timeline
Homemade Dumplings
Myself
03.2024 - Current
English Tour Guide
Beijing Youth Travel Agency
09.2009 - 09.2011
Bachelor of Economic -
Zhengzhou University
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