Clinical Manager with extensive knowledge and experience in aged care industry. Talented at maintaining and developing effective relationships with staff, costumers , health care professionals and senior management. Excellent supervisory skills and performance working under pressure. Strong leadership skills, experienced in transforming culture and ensuring compliance with positive resident outcomes.
Hi, I’m
Regina Clara
Roving Aged care Manager
Denham Court ,NSW
Summary
Overview
24
years of professional experience
Work History
Hammondcare
Regional Clinical Manager
05.2021 - Current
Job overview
- Clinical leadership for five sites, including continuous improvement and clinical compliance
- Leadership and modelling delivery of care across all services valuing individuality and addressing complex clinical issues, including dignity and risk
- Support facility managers to achieve compliance, successful re- accreditation and desired clinical outcomes
- Review clinical processes to ensure alignment with best practices and current policies
- Oversaw multisite clinical services and resident care, focusing on residents living with Dementia and severe Behaviours
- Investigate critical clinical incidents, including monitoring risk mitigation strategies and evaluation
- Prompt problem resolution, proactive supervisory practices and facilitation of positive work environments.
- Communicated effectively with staff members, residents and families, implementing active listening and interpersonal skills.
- Employee performance and review and feedback.
- Identified opportunities to improve clinical practices, developing action plans to increase care standards and enhance operational procedures.
- Support implementation of new policies and follow up with staff on changes.
- Identified training needs and developed recommendations to close gaps.
- Implemented ongoing learning strategies such as toolbox talks and hands-on sessions to help staff improve their understanding of equipment and care best practices.
Southern Cross Care
Facility Manager
01.2020 - 11.2022
Job overview
- Optimised operational performance by managing rosters, budgeting ACFI and occupancy
- Project team member for COVID -19 response
- Development of positive culture within the facility
- Nil external complaints during tenure
- Review and implementation of team education plan
- Maintained Quality and Risk Management systems.
Bankstown City Aged Care
Nurse Consultant/ Multisite Clinical Support
01.2011 - 01.2020
Job overview
- Review of organisational clinical policies and procedures to ensure alignment with evidence based practice
- Gap analysis Aged Care Standards across all sites and action plan developed to address any issues
- Pre Accreditation assistance for organisation
- Nil non- compliance during tenure
- Development and Implementation of policy, procedure and education for preparedness for COVID -19
- Lead on culture change and person-centred care implementation
- Ongoing support to facility managers to ensure best practices were implemented at each site.
Scalabrini Austral
Care Manager
03.2019 - 08.2019
Job overview
- Overseeing clinical care to ensure positive outcomes for residents
- Partnering with residents, their families and the team to develop person-centred care plans
- Education
- Clinical incident investigation, reporting and action to address identified risks and issues
- Ensure recruitment, talent support and selection were aligned to the values of the organisation
- Leadership development of the clinical team to ensure capability and confidence in leading care teams
- Leading WHS RTW processes and working with external stakeholders and teams
- Medication Champion for Dementia Training Australia.
UPS
Clinical Nurse Consultant
01.2018 - 03.2019
Job overview
- Clinical support across 4 facilities in the Sydney Region
- Quality Management, clinical outcome reviews and reporting
- ACFI analysis, education and support
- Learning and Development - clinical care and leadership
- Mentoring clinicians across group.
Scalabrini VillageNorton, Chipping
Village Manager
06.2017 - 11.2018
Job overview
- Successful accreditation of site (2017)
- Operational responsibility for 150 bed site
- Nil non compliance during tenure
- Maintained budget, ACFI targets and occupancy targets during tenure
- Lead Quality Management and Continuous Improvement
- Process
- Team care model implemented on site
- Internally promoted.
Scalabrini Village
Care Manager
01.2014 - 06.2017
Job overview
- Chipping Norton
- Implementation of 'The Open Heart' program which was awarded a Better
- Practice Award
- Planning and Commissioning of new Dementia Specic wing
- HALT project champion - all chemical and physical restraints were ceased without any adverse outcomes for residents or team
- Successful accreditation nil additional information for standards
- Nil external complaints during tenure
- Signicant culture change project implemented, Staff engagement rose by 23%
- Roll out of 'Sono Io' person centred care program
- Internally promoted.
Scalabrini Village
Quality Manager / Registered Nurse
04.2010 - 08.2014
Job overview
- Care plan development
- Risk management
- Complaints management
- Auditing and gap analysis
- Leadership of the Quality Management System on site
- Clinical Care and mentoring New Graduate nurses
- Leadership of Care Teams to ensure excellent outcomes for residents
- Internally promoted.
Education
Australian Catholic UniversitySydney, NSW
Health Administration - Graduate Certificate from Nursing Administration
12.2022
University Overview
Western Sydney UniversitySydney, NSW
Bachelor of Nursing from Nursing
04.2007
University Overview
Universidad De La Republic Uruguay Uruguay
Bachelor of Dentistry from Dentistry
02.1998
University Overview
Skills
- Coaching and Development Staff
- Engagement
- Clinical Governance
- Aged Care Leadership
- Policy Review
- Gap Analysis
- Person Centre Care
- Dementia care expertise
- Complaints Management
- Regulatory Compliance
- Soft Skills
- Communication
- Empathy
- Compliance Oversight
- Clinical Quality Improvement
Timeline
Regional Clinical Manager
Hammondcare
05.2021 - Current
Facility Manager
Southern Cross Care
01.2020 - 11.2022
Care Manager
Scalabrini Austral
03.2019 - 08.2019
Clinical Nurse Consultant
UPS
01.2018 - 03.2019
Village Manager
Scalabrini Village
06.2017 - 11.2018
Care Manager
Scalabrini Village
01.2014 - 06.2017
Nurse Consultant/ Multisite Clinical Support
Bankstown City Aged Care
01.2011 - 01.2020
Quality Manager / Registered Nurse
Scalabrini Village
04.2010 - 08.2014
Australian Catholic University
Health Administration - Graduate Certificate from Nursing Administration
Western Sydney University
Bachelor of Nursing from Nursing
Universidad De La Republic Uruguay
Bachelor of Dentistry from Dentistry
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