Regina Downes

• Managed and motivated employees to be productive and engaged in work.
• Accomplished multiple tasks within established timeframes.
• Maintained professional, organized, and safe environment for employees and patrons.
• Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
• Onboarded new employees with training and new hire documentation.
• Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
• Developed and maintained relationships with customers and suppliers through account development.
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
• Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
• Developed and implemented business strategies to achieve business goals and stay competitive.
• Improved marketing to attract new customers and promote business.
• Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
• Cross-trained existing employees to maximize team agility and performance.
• Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.

Key Responsibilities:

• Assessed income and expenses and adapted plans to improve profit levels.

• Field officer-Undertaking surveillance-
• Plant Identification
• Plant removals and plant investigations in the field
• Plant and disease identification (assisting with Health checks)
• Entering accurate and useful data in the information management system (MAX)
• Daily face to face interaction with members of the public, dealing with conflict situations in a respectful and kind manner to diffuse situations escalating
• Working effectively as part of a team
• Reporting back to team leader on a daily basis, submitting the days stats
• Always Following work health and safety policy, standard operating procedures and
• Undertaking risk assessments as required.
• Working in Comms in the field
• Setting up and displaying signage for an information kiosk in regard to The citrus canker response program
• Handing out information on the response flyers, magnets to members of the public etc
• Speaking to members of the general public about citrus canker and answering any questions they may have regarding the citrus canker program
• Booking in health checks and discussing the current situation of where the citrus canker response is at
• Skilled at working independently and collaboratively in a team environment.
• Self-motivated, with a strong sense of personal responsibility.
• Proven ability to learn quickly and adapt to new situations.