Regina Gabaglia
Summary
Keen to continue a career in the customer service industry, Library customer service lead administrative support or in any suitable capacity. I completed Certificate IV in Property Services at REIV, and I also completed Certificate III in hospitality. I have excellent transferable skills, allowing me to make an immediate contribution.
In addition, I have over two years of experience in Australia working in customer service At Probe Group CX and Computershare and in the hospitality industry at reservations, reception and front of the house.
Last year, I had to leave work to care for my parent. I am glad that now I can embrace my career again.
Overview
13
13
years of professional experience
Work History
Front of House
Glasshouse at MRC in Melbourne
01.2017
- Greeting customers and presenting them with menus and beverage lists
- Taking orders and relaying them to kitchen and bar staff
- Serving food and beverages
- Recommending wines to complement the food
- Using electronic ordering systems
- Collecting payments and reconciling accounts.
Front of House
El Fresco Café
01.2016
- Greeting customers and presenting them with menus and beverage lists
- Taking orders and relaying them to kitchen and bar staff
- Serving food and beverages
- Recommending wines to complement the food
- Using electronic ordering systems
- Collecting payments and reconciling accounts.
Customer Solution Specialist
Probe Group
02.2021 - 12.2022
- Handle customer contacts in line with client and company requirements
- Inbound and outbound calls across multiple skills from the COVID Vaccination Line, COVID SAFE Info Line and COVID Contact Communications.
- I resolved customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
- Followed up on customer interactions to maintain customer communication and successfully close resolved issues.
- Escalated customer issues to management for appropriate action to be taken.
Call Centre Operator
Dunshaw Computershare
12.2021 - 07.2022
- Working at the Australian Electoral Commission, Most scanning and batching
- Also worked in a call centre on campaigns
- Primary duties and responsibilities: Outbound campaigns: Increasing client sales, enhancing customer services or optimising resource utilisation
- Making calls to previous clients to gather positive reviews and referrals.
Front of House
Quay West Suites Melbourne
01.2018 - 01.2019
- Greeting customers, taking orders, using an electronic ordering system
- Serving food and beverages
- Overseeing the buffet service
- Solving customer inquiries.
Front of the house
Rosebank Restaurant, Bar & Café
09.2017 - 11.2018
- Greeting customers
- Providing menus
- Making recommendations about food and wine
- Taking orders using an electronic ordering system
- Refilling glasses
- Setting tables.
Mortgage Broker
Patrimovel Real Estate
01.2012 - 01.2015
- Followed up on leads for buyers and sellers
- Sold about 6 to 8 properties per year (Company average)
- Negotiated and prepared contracts before the sale or lease of a residential property
- Inspected homes before listing them and work with agents on staging, repairs and maintenance
- Prepared comparison lists for properties in similar geographic areas
- Tracked contract term fulfilment for properties
- Advised property buyers and sellers on best practices and pricing strategies
- Assisted agents with continuing education
- Attended property closings and ensured both parties met all contract terms.
Property Broker
Julio Bogoricim Real Estate
01.2010 - 01.2012
- Property Manager for 60 properties
- Arranged maintenance of properties
- Renovated properties before lease
- Responsible for marketing of properties
- Showed properties for prospective clients
- Interviewed and selected tenants
- Drew up contracts for lease
- Negotiated leases and real estate purchases
- Oversaw facilities management
- Created property operations budgets
- Managed tenant disputes and complaints.
Education
Certificate III Business -
GAPS Education
05.2024
Customer Service Boot Camp -
Jigsaw
01.2021
Certificate IV Property Services -
REIV Melbourne
01.2019
Certificate IV in Hospitality -
Holmesglen Institute
01.2018
Certificate III in Hospitality -
Complex Institute Melbourne
01.2017
Certificate I in Employment Pathways -
Mentor Human Resources
01.2016
Property Broker Licence -
Rio de Janeiro, Brazil
01.2010
Law Degree -
Rio de Janeiro, Brazil
01.1992
Skills
- Communication skills - with an ability to negotiate and ensure a fair result for all parties
- Understanding of legal requirements and guidelines that underpin real estate transactions
- Enjoys interacting with people and ensuring a fast turn-around on client requests
- Highly organised with excellent attention to detail developed from working in exacting Corporate environments
- Conflict Mediation Abilities
- Critical Thinking
- Remote Access Call Centre Software
- Customer Support
- Training and Development
- Quality Assurance
- Verbal and Written Communication
- Ability to handle confidential information, keep accurate client records and generate reports
- Marketing of properties on the internet and making direct contact with clients
- Providing Customer Support
References
Available on request
Timeline
Call Centre Operator
Dunshaw Computershare
12.2021 - 07.2022
Customer Solution Specialist
Probe Group
02.2021 - 12.2022
Front of House
Quay West Suites Melbourne
01.2018 - 01.2019
Front of the house
Rosebank Restaurant, Bar & Café
09.2017 - 11.2018
Front of House
Glasshouse at MRC in Melbourne
01.2017
Front of House
El Fresco Café
01.2016
Mortgage Broker
Patrimovel Real Estate
01.2012 - 01.2015
Property Broker
Julio Bogoricim Real Estate
01.2010 - 01.2012
Certificate III Business -
GAPS Education
Customer Service Boot Camp -
Jigsaw
Certificate IV Property Services -
REIV Melbourne
Certificate IV in Hospitality -
Holmesglen Institute
Certificate III in Hospitality -
Complex Institute Melbourne
Certificate I in Employment Pathways -
Mentor Human Resources
Property Broker Licence -
Rio de Janeiro, Brazil
Law Degree -
Rio de Janeiro, Brazil
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