Regina Nguyen
Business Analyst/Graduate Management Consultant
Melbourne,VIC
Summary
Detail-oriented professional with a Master’s in Commerce and over seven years of experience in corporate and retail settings. Expertise in data analysis, process optimization, and delivering outstanding customer service. Demonstrated success in stakeholder management, strategic planning, and problem-solving while utilizing advanced technical tools such as SAP, CRM, MS Office, and Salesforce. Aiming for a Business Analyst or Graduate Management Consultant role to leverage skills for impactful business decisions.
Overview
8
8
years of professional experience
Work History
Purchasing Officer
SG Fleet
03.2022 - Current
- Coordinated with suppliers, retailers, and customers to exchange critical information and documentation, ensuring compliance with organizational standards
- Processed and sourced vehicle quotes via SAP, CRM, and SRM systems, achieving a consistent track record of meeting KPIs
- Managed and triaged the Quotes Team’s national email inboxes, optimizing response efficiency and ensuring accurate task allocation
- Handled escalated complaints by adhering to company protocols and resolving issues promptly to maintain customer satisfaction
- Key Achievement: Successfully met vehicle management KPIs, ensuring 100% of quotes were processed within two business days with high accuracy
Customer Service Team Member
Coles Supermarkets
10.2016 - 03.2022
- Delivered exceptional customer service by assisting with self-checkout systems, operating POS terminals, and resolving complaints efficiently
- Memorized store layouts to provide tailored suggestions and enhance the customer shopping experience
- Ensured transactional accuracy by reconciling cash registers and preparing financial reports
- Key Achievement: Consistently achieved a 97% customer satisfaction score on TellColes Feedback Surveys
Customer Service Representative
Asia Vacation Group
12.2016 - 07.2017
- Managed a high volume of customer inquiries and complaints via multiple channels, ensuring timely resolution
- Oversaw end-to-end booking processes for flights, accommodations, visas, and tours, utilizing Salesforce and Invoice2go systems
- Established new office operations, including negotiating lease agreements and onboarding service providers
- Key Achievement: Managed 200+ client accounts simultaneously with a 98% customer satisfaction rate while spearheading a successful office relocation
Education
Graduate Certificate - Business Analytics
Deakin University
03.2025
Master of Commerce -
Charles Sturt University
Bachelor of Business Study -
University of Bolton
UKAdvanced Diploma - Business Studies
Institute of Financial Accountants
UKSkills
- Analytical & Problem-Solving
- Stakeholder Management
- Technical Proficiency
- Project Management
- Customer Service Excellence
- Adaptability and resilience
- MS Office Suite
- Salesforce CRM
- SAP
- CRM
- SRM Systems
Languages
English
Full Professional
Vietnamese
Native/ Bilingual
References
References available upon request.
Timeline
Purchasing Officer
SG Fleet
03.2022 - Current
Customer Service Representative
Asia Vacation Group
12.2016 - 07.2017
Customer Service Team Member
Coles Supermarkets
10.2016 - 03.2022
Graduate Certificate - Business Analytics
Deakin University
Master of Commerce -
Charles Sturt University
Bachelor of Business Study -
University of Bolton
Advanced Diploma - Business Studies
Institute of Financial Accountants
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