Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Regina Panagopoulos

Customer Service
Sans Souci,NSW

Summary

Versatile, offers experience in front desk management. Successful at prioritizing tasks, maintaining organization and optimizing workflow. Balances high-volume inquiries with staff administrative needs.

Overview

12
12
years of professional experience

Work History

Receptionist Assistant

Nicks Food And More
Peakhurst, NSW
06.2020 - Current
  • Oversaw inventory materials monitoring, requisitions and supply re-stocking.
  • Maintained order and cleanliness of reception area for professional and inviting atmosphere.
  • Prepared, collected and distributed outgoing and incoming mail and packages.
  • Greeted numerous visitors, vendors and interview candidates.
  • Prepared and maintained master calendar, collecting and disseminating general information.
  • Communicated with individuals entering building to boost security, assist visitors and keep visitor log.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Resolved customer problems and complaints.
  • Confirmed appointments, communicated with clients and updated client records.
  • Responded to inquiries from callers seeking information.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Corresponded with clients through email, telephone or postal mail.
  • Managed multiple tasks and met time-sensitive deadlines.

Sales Associate Team Leader

Divani Ladies Fashion
Rockdale, NSW
11.2010 - 04.2020
  • Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Answered customer questions regarding sizing, accessories and proper care for merchandise.
  • Maintained customer satisfaction with quick and professional handling of product returns.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Provided positive first impressions to welcome existing, new and potential customers.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Solved customer challenges by offering relevant products and services.
  • Applied security and loss prevention training toward recognizing risks and reducing store theft.
  • Achieved perfect attendance and on-time record.
  • Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
  • Boosted sales by conferring with customers to evaluate purchase requirements and recommend best-fit company offerings.
  • Processed product returns and assisted customers with other selections.
  • Completed orders and organized product deliveries to meet customer timetables.
  • Prepared large cash deposits with zero discrepancies.
  • Worked alongside retail representatives to enhance product presentations and advertising collateral.

Education

Control Data College
St Leonards, NSW
01.1988

HSC -

Kingsgrove North High School
Kingsgrove, NSW
11.1986

Skills

  • Business Correspondence

Languages

Greek
Native or Bilingual
English
Native or Bilingual

Timeline

Receptionist Assistant

Nicks Food And More
06.2020 - Current

Sales Associate Team Leader

Divani Ladies Fashion
11.2010 - 04.2020

Control Data College

HSC -

Kingsgrove North High School

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Regina PanagopoulosCustomer Service