Regina Pombuena
Werribee,VIC
Summary
Organised candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Casino Table Games Dealer
Crown Melbourne
08.2022 - Current
- Maintained fast, smooth game pace by efficiently handling dice, chips, money, and cards.
- Assisted new players by explaining rules and strategies, increasing their confidence and enjoyment at the table.
- Demonstrated flexibility in working across different game types as needed to accommodate fluctuating staffing levels or guest preferences.
Duty Manager
San Churro Chocolateria
03.2019 - 08.2022
- Trained employees in essential job functions.
- Mentored and supported junior staff members to apply best practices and follow procedures.
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
Barista
Jolly Miller
09.2020 - 02.2021
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
Education
Bachelor of Science - Nursing
Victoria University
Melbourne, VIC11-2025
Skills
- Cross-selling promotions
- Excellent customer service
- Quick learner
- Strong mathematical skills
- Team player attitude
- Reliability and punctuality
Accomplishments
- Supervised team of 4-8 staff members.
- Consistently exceeded upselling targets, driving significant growth in average order value and contributing to overall sales success.
- Provided exceptional guest service, ensuring a memorable experience and consistently receiving positive feedback from customers.
- Completed 480 hours of clinical rotations in various healthcare settings, providing direct patient care under the supervision of experienced nurses and physicians.
Certification
- Responsible Service of Alcohol (RSA) | Crown College RTO 3743 – Completed in 2023
- Responsible Service of Gambling (RSG) | Crown College RTO 3743 – Completed in 2023
- SIT30616 Certificate III in Hospitality | Crown College RTO 3743 – Completed in 2023
- Working with Children Check | Department of Justice and Community Safety – Expiry 31/05/2026
- First Aid Certification
Timeline
Casino Table Games Dealer
Crown Melbourne
08.2022 - Current
Barista
Jolly Miller
09.2020 - 02.2021
Duty Manager
San Churro Chocolateria
03.2019 - 08.2022
- Responsible Service of Alcohol (RSA) | Crown College RTO 3743 – Completed in 2023
- Responsible Service of Gambling (RSG) | Crown College RTO 3743 – Completed in 2023
- SIT30616 Certificate III in Hospitality | Crown College RTO 3743 – Completed in 2023
- Working with Children Check | Department of Justice and Community Safety – Expiry 31/05/2026
- First Aid Certification
Bachelor of Science - Nursing
Victoria University
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