Work Preference
Professional Summary
Overview
Work History
Education
Skills
Languages
Timeline

Regina Schaening

Parliament House
Sydney,NSW

Work Preference

Desired Job Title

Case CoordinatorCase Manager

Work Type

Full TimePart Time

Location Preference

On-SiteRemoteHybrid

Location:

Sydney, NSW, AU

Open to relocation:

Yes

Minimum Desired Compensation

$100000/yr

Important To Me

Career advancementPersonal development programsCompany CultureWork-life balanceFlexible work hoursHealthcare benefitsPaid time offWork from home option
19
Years of experience
17
years of post-secondary education
2
Languages

Compassionate and solutions-focused professional with extensive experience supporting children, families, and communities facing complex needs. Expertise in risk assessment, crisis intervention, and collaborative case management ensures effective engagement with vulnerable populations. Deep commitment to cultural safety and community engagement, particularly with our First Nations and Torres striat islander, LGBTQ+ and CALD communities.

Work History

Graduate Governance and Public Policy program

1 Year 6 Months
Parliament House | 06.2024 - 12.2025
  • Exhibited self-driven initiative and personal accountability for timely, accurate task completion.
  • Demonstrated adaptability and consistent execution within fast-paced environments.
  • Managed independent tasks and coordinated with team members to maintain alignment in team environment.
  • Showcased fast onboarding and flexible adjustment to changing circumstances.
  • Deliver clear verbal and written communication, ensuring accurate, professional exchange of information.
  • Provided ongoing support and guidance to teammates in team work settings.
  • Demonstrated professionalism through respectful, friendly communication while providing support as needed.
  • Coordinated day-to-day operational support, maintaining efficient workflows and productive communication with team members.
  • Prioritized workload and managed time to meet all task deadlines.
  • Reviewed assignment work for accuracy and completeness while completing assigned tasks.
  • Decomposed complex issues using critical thinking, assessed solution alternatives, and selected appropriate decisions.
  • Evaluated new technology and software applications, then applied learning rapidly to maintain productivity.
  • Managed time effectively and maintained quality execution while working under tight deadlines in fast-paced environments.
  • Coordinated multiple concurrent projects while demonstrating strong organization and time management discipline.
  • Applied organized, detail-oriented work standards while sustaining strong work ethic.

Endorsed Enrolled Nurse

5 Years 1 Month
Royal North Shore Hospital | 05.2019 - 06.2024
  • Administered medications according to care plans and tracked patient vital signs to support ongoing patient well-being.
  • Coordinated development and implementation of individualized patient care plans alongside healthcare teams across care settings.
  • Supported wound care management by assisting with wound preparation and infection prevention practices.
  • Delivered patient and family guidance on health maintenance and disease prevention strategies, covering key prevention practices.
  • Coordinated patient transfers to other facilities.
  • Improved patient outcomes by administering medications, monitoring vital signs, and documenting relevant information.

Nursing Assistant

6 Years
Macquarie Hospital Drug & Alcohol Mental Hospital | 01.2013 - 01.2019
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Documented care actions by completing records and logs in the medical software system.
  • assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and tooth brushing.
  • Reported unusual or urgent circumstances in the patients' condition or environment immediately to the nurse supervisor.
  • Cleaned equipment with proper cleaning products after each patient's transport to reduce instances of infection.
  • Agreed to take on additional shifts and extra hours during busy periods and holidays to maintain proper staffing and floor coverage.
  • Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
  • offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
  • Observed or examined patients to detect symptoms that required medical attention, such as bruises or open wounds.
  • supported ambulation and physical therapy needs by conducting planned exercise routines.
  • Transported patients to treatment units and operating rooms by using wheelchairs, stretchers, or moveable beds.
  • Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
  • Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
  • Kept detailed records of nursing assessments, administered treatments and medications, discharge procedures, and follow-up care needs.
  • collaborated with peers and attended meetings to brainstorm new activities for patients and discuss ways to resolve issues.
  • Administered medications or treatments such as catheterizations, suppositories, enemas, and douches as directed by a nurse or physician.

Volunteer (Casual) community Criminal Court Clerk

10 Years 10 Months
Parliament House | 03.2007 - 01.2018
  • Coordinated culturally respectful, inclusive service delivery for First Nations, Torres Strait Islander, CALD, LGBTQ+, and HIV-positive communities.
  • Delivered person-centered mental health support by conducting active listening, directing clients through referral pathways, and offering resource guidance for care coordination.
  • Developed personalized care plans to support community integration, strengthen family communication, and enable social engagement activities.
  • Ensured adherence to organizational policies, service standards, and regulatory requirements to support safe practice.
  • Provided friendly, professional customer and client support to resolve complex issues calmly and ensure timely escalation of concerns.
  • Developed trusted relationships with client families, community members, stakeholders, and multidisciplinary teams to support collaborative service delivery.
  • Investigated complex issues, determined underlying root causes, and delivered practical solution recommendations to enhance service delivery and operational performance.
  • Executed daily operational tasks accurately and efficiently to support routine operations and adherence to required timeframes.
  • Enabled workflow improvements by partnering across functions to address problems and advance process enhancement initiatives for smoother operations.
  • Maintained reliability through strong work ethic, punctual attendance, and commitment to achieving service goals.
  • Safeguarded the integrity of court records by vigilantly monitoring access to confidential information.
  • Improved interdepartmental communication by developing and maintaining relationships with key personnel from other court divisions, fostering a collaborative work environment.

Nursing (Casual)

7 Years
Goulburn Base Hospital | 01.2007 - 01.2014
  • Kept detailed records of nursing assessments,
  • Checked patient vitals such as temperature, blood pressure and blood sugar levels.
  • Documented care actions by completing records and logs in medical software system.
  • assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Helped patients effectively manage routine bathing, grooming, and other hygiene needs.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and tooth brushing.
  • Reported unusual or urgent circumstances in the patients' condition or environment immediately to the nurse supervisor.
  • Cleaned equipment with proper cleaning products after each patient's transport to reduce instances of infection.
  • agreed to take on additional shifts and extra hours during busy periods and holidays to maintain proper staffing and floor coverage.
  • Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
  • offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
  • Observed or examined patients to detect symptoms that required medical attention, such as bruises or open wounds.
  • supported ambulation and physical therapy needs by conducting planned exercise routines.
  • Transported patients to treatment units and operating rooms by using wheelchairs, stretchers, or moveable beds.
  • Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
  • Employed mobility devices and type equipment to lift patients from chairs to beds, following safety procedures to avoid injuries.
  • collaborated with peers and attended meetings to brainstorm new activities for patients and discuss ways to resolve issues.
  • Obtained biological specimens for ordered tests and prepared them for laboratory transport.
  • Identified and reported unsafe situations to job to maintain adherence to safety protocols.

Gynaecologist Specialist Nurse

6 Years
Primary Health Limited | 01.2007 - 01.2013
  • Delivered treatment room nursing support and facilitated pathologist specimen collection across medical centers.
  • Delivered comprehensive prenatal care, coordinating ongoing patient education and support across prenatal appointments.
  • Conducted routine gynecological examinations to support ongoing women’s health monitoring and concern resolution.
  • Increased patient satisfaction by crafting compassionate, individualized treatment plans tailored to specific needs and concerns.

Nursing, Medical Staff

3 Years 11 Months
Medical Staff Agency | 02.2007 - 01.2011
  • Worked nursing and health assistant shifts across NSW hospitals through Nursing Agency Australia.
  • Supported nurses and doctors with patient care, medication assistance, treatments and clinical procedures within scope of practice.
  • Monitored and recorded patient observations, including vital signs, blood pressure, temperature and blood sugar levels.
  • Documented nursing assessments, care actions, treatments, discharge information and follow-up care needs in medical systems.
  • Assisted patients with personal care, hygiene, feeding, mobility, ambulation and physical therapy exercises.
  • Transported patients safely to treatment units, operating rooms and other hospital areas using wheelchairs, stretchers and beds.
  • Observed patients for wounds, behavioral changes, symptoms or urgent health concerns and reported issues to nursing supervisors.
  • Collected biological specimens for testing and prepared samples for laboratory transport.
  • Maintained infection control by cleaning equipment, replacing linens and sanitising patient rooms.
  • Responded promptly to call bells, emergency pages and routine patient needs to support comfort and safety.
  • Used mobility aids and lifting equipment safely to prevent injury and support patient transfers.


Collaborated with healthcare teams to support treatment planning, patient wellbeing and safe care delivery.
Demonstrated flexibility by accepting additional shifts during busy periods, holidays and staffing shortages.

Education

Diploma of Community Services - Community Services

TAFE | NSW | 01.2024 - 12.2024
  • PAT [100%] Score
  • Recipient of the[Distinctions] Award
  • Bachelor of community services, 2023, from TAFE University
  • Completed Vocational Education and Training (VET)
  • Coursework: Diploma

Diploma of Nursing - Diploma of Nursing

IHNA Nursing Collage | Parramatta, NSW | 07.2017 - 04.2019
  • Awarded Diploma

Cert 4 - Certificate 4 in Nursing

H&H | Granville, NSW | 08.2009 - 08.2010
  • Awarded Cert 4

Certificate - Forensic)

Westmead Hospital (Medical | 01.2008 - 12.2009
  • Awarded Certificate

Certificate 3 in Acute care

TAFE NSW, Brookvale | 02.2008 - 06.2009
  • Awarded Cert 3

Diploma of Alcohol And Other Drugs - Community Services

Diploma of Alcohol And Other Drugs | TAFE NSW | 01.2025 - 12.2025
  • Awarded Diploma

Bachelor of Community Services - Community Services

TAFE Highend NSW | Sydney | 06.2024 - 06.2026
  • Awarded Diploma

Bachelor of Social Science - Security And International Studies - Social Science

Swinburn University | Melbourne | 02.2023 - 06.2025
  • Awarded Bachelor of Social Science

Masters of Governance And Public Policy - Public Policy

Queensland University | Queensland | 01.2026 - Current
  • Continuing education in Masters of Governance and public policy

Diploma of Government - Government

UNE Pertnerships | NSW | 06.2024 - 06.2025
  • Awarded Diploma

Masters of Mental Health - Mental Health

Edith Cowen University | Perth | 01.2026 - Current
  • Awarded Masters of Mental Health

Graduate Certificate - Domestic Violence

Chisholm Institute | Victoria | 07.2024 - 07.2025
  • Awarded Graduate Certificate in Family Violence (Prevention and Practice)

CL23 - Master of Domestic And Family Violence Practice.

CQ University | Queensland | 01.2026 - Current
  • Awarded Master of Domestic and Family Violence Practice.

Masters of Suicidiology - Community Services

Griffiths University | Griffiths | 01.2026 - Current
  • Awarded Masters of Suicidiology

Skills

COMPUTER SKILLS
Computer networking
MS Office 2000 (Word
Excel
PowerPoint
Outlook
andAccess)
System set-up and support
Projects Management
Web design and content management (HTML programming)
Set up and install hardware and software.
Intranet
internet
and email
Database Management

Languages

English
Native or Bilingual
German
Native or Bilingual

Timeline

Queensland University

Masters of Governance And Public Policy from Public Policy
01.2026 - CurrentRead More

Edith Cowen University

Masters of Mental Health from Mental Health
01.2026 - CurrentRead More

CQ University

CL23 - Master of Domestic And Family Violence Practice.
01.2026 - CurrentRead More

Griffiths University

Masters of Suicidiology from Community Services
01.2026 - CurrentRead More

Diploma of Alcohol And Other Drugs

Diploma of Alcohol And Other Drugs from Community Services
01.2025 - 12.2025Read More

Chisholm Institute

Graduate Certificate from Domestic Violence
07.2024 - 07.2025Read More

TAFE Highend NSW

Bachelor of Community Services from Community Services
06.2024 - 06.2026Read More

UNE Pertnerships

Diploma of Government from Government
06.2024 - 06.2025Read More

Graduate Governance and Public Policy program

Parliament House
06.2024 - 12.2025Read More

TAFE

Diploma of Community Services from Community Services
01.2024 - 12.2024Read More

Swinburn University

Bachelor of Social Science - Security And International Studies from Social Science
02.2023 - 06.2025Read More

Endorsed Enrolled Nurse

Royal North Shore Hospital
05.2019 - 06.2024Read More

IHNA Nursing Collage

Diploma of Nursing from Diploma of Nursing
07.2017 - 04.2019Read More

Nursing Assistant

Macquarie Hospital Drug & Alcohol Mental Hospital
01.2013 - 01.2019Read More

H&H

Cert 4 from Certificate 4 in Nursing
08.2009 - 08.2010Read More

TAFE NSW, Brookvale

Certificate 3 in Acute care
02.2008 - 06.2009Read More

Westmead Hospital (Medical

Certificate from Forensic)
01.2008 - 12.2009Read More

Volunteer (Casual) community Criminal Court Clerk

Parliament House
03.2007 - 01.2018Read More

Nursing, Medical Staff

Medical Staff Agency
02.2007 - 01.2011Read More

Nursing (Casual)

Goulburn Base Hospital
01.2007 - 01.2014Read More

Gynaecologist Specialist Nurse

Primary Health Limited
01.2007 - 01.2013Read More
Regina Schaening