Regina Andriana Zacharatou

Prior to moving to Australia, I was enjoying full-time employment that involved a high level of attention to detail through technology monitoring and resolution of real-time applications. This role focused on ensuring that critical systems and applications run smoothly without downtime. Involving continuously monitoring application performance, identifying and diagnosing issues as they arise, and taking immediate action to resolve them, this role required a great deal of communication needed to collaborate with development and operations teams to implement fixes, optimize performance, and ensure seamless user experiences. Key skills included problem-solving, knowledge of monitoring software, and strong communication styles required when working with customers or other team members.

• Developed strategies for increasing customer satisfaction levels.

• Trained in fleet coordination, managing the scheduling, dispatching, and tracking of drivers, whilst addressing any issues to keep the service efficient and seamless.

• Responded promptly to customer complaints and concerns, providing appropriate solutions and alternatives within timelines.

• Demonstrated excellent problem-solving skills when dealing with difficult customers.

• Provided technical support to customers regarding product use and troubleshooting.

• Adhered to all company policies and procedures related to customer service operations.

Managed casual work (4-5 days per week), requiring strong skills in planning and people management.

• Responsible for managing the daily operations of the front office, including greeting guests, answering phone calls and emails.
• Provided leadership to ensure that all staff members are delivering excellent customer service.
• Assisted in recruiting, training, evaluating and developing staff members in order to maintain high standards of performance.

Progressed from barista to shift supervisor with this well-known organisation, overseeing daily operations, staff coordination and customer service.

• Provided on-the-job training to new staff members.
• Ensured all safety and sanitation regulations were met throughout the shift.
• Conducted weekly inventory of supplies, equipment, and food items.
• Assigned tasks to team members based on their strengths and skill sets.

Casual summer camp work that involved accelerating the team building process with games that promote equal participation by all participants.

• Provided guidance and mentorship to children in a recreational setting.
• Assisted with the planning, organising, and implementation of special events.
• Supervised children while they participated in various games and activities.