Reginald Prasad

• Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
• Managed inventory control, cash control, and store opening and closing procedures.
• Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
• Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
• Assisted with hiring, training and mentoring new staff members.
• Improved customer satisfaction through staff training in customer service and product knowledge.
• Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
• Completed point of sale opening and closing procedures.
• Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
• Rotated merchandise and displays to feature new products and promotions.
• Maximized sales by creating innovative visual merchandising displays and store layouts.
• Established a positive work environment by fostering open communication and promoting teamwork among employees.
• Managed financial aspects of the store including budgeting, expense tracking, and payroll administration for optimal cost control.
• Optimized store layout to enhance customer flow and maximize revenue from merchandise displays.
• Resolved customer complaints effectively by addressing their concerns promptly while adhering to company policies.
• Conducted regular performance evaluations for team members, providing constructive feedback and guidance for professional development.
• Kept inventories accurate with daily cycle counts and regular audits to identify and resolve variances.

• Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
• Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
• Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
• Rotated merchandise and displays to feature new products and promotions.

• Led a team of 15 members, improving team efficiency by 20% through the implementation of structured training programs and performance tracking.
• Managed daily shifts and cash handling processes, overseeing transactions totaling $10,000 daily with 100% accuracy, minimizing discrepancies.
• Created and optimized weekly rosters, reducing overtime costs by 15% while maintaining high levels of customer service.
• Placed supplier orders strategically, achieving a 10% reduction in stock shortages by implementing just-in-time inventory management.
• Recruited, onboarded, and trained 10 new team members, reducing onboarding time by 25% with a streamlined orientation process.
• Consistently met labor cost targets, aligning staff schedules with business demands, resulting in a 5% reduction in labor costs.
• Achieved key performance indicators in customer satisfaction and operational efficiency, leading the store to rank in the top 10% of the region.

• Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
• Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
• Walked through store areas to identify and proactively resolve issues negatively impacting operations.
• Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
• Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.

• Kept work areas clean, organized, and safe to promote efficiency and team safety.
• Learned all required tasks quickly to maximize performance.
• Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
• Contributed to team success by completing jobs quickly and accurately.

• Supported daily operations, ensuring smooth service during peak hours, which led to a 10% improvement in order processing time.
• Assisted in training new team members, contributing to a 15% reduction in onboarding time through hands-on guidance.
• Maintained cleanliness and organization within the store, ensuring compliance with health and safety standards during inspections.
• Handled customer interactions, providing friendly and efficient service, which increased customer satisfaction scores by 5%.

• Developed strong customer service and product knowledge skills to enhance individual and team performance.
• Maintained productive, efficient approach to all tasks.
• Developed strong cooperative relationships with coworkers and managers.
• Addressed and resolved customer complaints in polite and professional manner.
• Worked different stations to provide optimal coverage and meet production goals.
• Operated register to process payments and collect cash payment for order totals.
• Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
• Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
• Trained new team members by relaying information on company procedures and safety requirements.
• Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.