Regine Lacbao
Brabham
Summary
Dynamic customer service professional with experience at Australian Superfinders, excelling in high-pressure environments. Proven ability to enhance customer satisfaction through active listening and effective complaint resolution. Skilled in call center operations and order processing, consistently fostering loyalty and repeat business through empathetic interactions and efficient service delivery.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Australian Superfinders
06.2019 - 02.2021
- Collaborated with team members to meet high standards of service during peak hours.
- Enhanced customer satisfaction by providing efficient and friendly service.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
Service Crew Member
Jollibee
03.2014 - 09.2014
- Enhanced customer satisfaction by providing efficient and friendly service.
- Collaborated with team members to meet high standards of service during peak hours.
- Developed strong multitasking abilities while managing multiple responsibilities simultaneously during high-pressure situations.
- Prepared food items accurately and quickly, adhering to strict food safety guidelines.
- Resolved customer complaints promptly and professionally, maintaining a focus on overall satisfaction.
- Took orders, prepared meals, and collected payments.
Education
Bachelor Of Industrial Technology - Welding And Fabrication
Batangas State University
Batangas, Philippines06.2018
Skills
- Customer service
- Active listening
- Call center experience
- Order processing
Timeline
Customer Service Representative
Australian Superfinders
06.2019 - 02.2021
Service Crew Member
Jollibee
03.2014 - 09.2014
Bachelor Of Industrial Technology - Welding And Fabrication
Batangas State University