Summary
Overview
Work History
Education
Skillsandbehaviours
References
Affiliations
Timeline
Generic

Regine Wynne

Summary

Results-driven management professional with proven ability to lead teams to success. Strong focus on team collaboration, operational efficiency, and achieving measurable outcomes. Adept at strategic planning, process improvement, and fostering culture of accountability and excellence. Known for adaptability and consistently meeting changing organizational needs.

An avid supporter of building capability and developing teams, empowering individuals to build skills and drive growth and achievement.

Overview

27
27
years of professional experience

Work History

Manager Career Pathways & Training Integration

Queensland Rail
Brisbane, Queensland
06.2024 - Current
  • Managed and motivated team members to be productive and engaged in work to deliver on organisational objectives
  • Managed team through organisational and continuous improvement change
  • Accomplished multiple tasks and projects within established timeframes
  • Maintained a professional, organised, and safe environment for team members and stakeholders
  • Led a team with a high customer satisfaction by maintaining open lines of communication, and ensuring high-quality service delivery through partnering
  • Delivered persuasive presentations during executive meetings that influence critical business decisions positively
  • Manage costs withing budget while delivering on required outcomes
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities
  • Developed Learning Assurance Plans aligned to managing risk related to RTO and Rail Safety Law
  • Improved partnering internally and externally to attract new talent and build on Queensland Rail's reputation
  • Streamlined workflows by identifying barriers in existing systems and implementing appropriate solutions
  • Implemented customer feedback mechanisms to gather insights, using this information to guide strategic planning and decision-making
  • Led cross-functional teams to achieve project goals, fostering collaboration and innovation
  • Proven ability to learn quickly and adapt to new situations

Manager, Capability Assurance & Inclusion

Queensland Rail
09.2023 - 06.2024
  • While in this role, I had my substantiative of Principal Adviser Capability Programs. I spent more time in the Manager role than the Principal role
  • Led a team of capability program specialists to achieve business outcomes
  • Managed team through organisational and continuous improvement change
  • Reviewed learning development resources that support all Lines of Work
  • Early Careers Program management (Graduate Development Program, Work Experience Students, Internships and candidates as part of Diversity & Inclusion (D&I) program e.g neurodiversity and First Nations inclusion)
  • Delivered QRWomen Program including co-design and implementation of enterprise wide QRWomen Collective
  • Analysed data to identify and implement program improvements across capability programs in alignment to strategic initiatives
  • Management of team resources to support cross-team programs to deliver on the D&I Blueprint and People Safety & Sustainability Strategic Plan
  • Led and supported learning assurance and capability projects to deliver on agreed learning assurance plans and learning projects for process and program improvement

Manager, RTO & Learning Governance

Queensland Rail
12.2022 - 08.2023
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery
  • Led a team of 12 employees and leaders to drive process improvement and manage compliance of RTO
  • Resolved team member conflicts, actively listening to concerns and finding appropriate middle ground
  • Cross-trained existing team members to maximise team agility and performance
  • Partnered with internal key business representatives to meet operational learning requirements while delivering on quality outputs
  • Contract management of training contract panel for Rail Industry Worker (RIW)
  • Facilitated contract negotiation for apprentices through TAFE Queensland and Assets Training Delivery

Principal Learning Partner

Queensland Rail
09.2021 - 12.2022
  • Periods of time acting in Manager, RTO & Learning Governance role during this time
  • Led a team to manage the quality assurance process and implementation in relation to the development of aligned digital and non-digital learning products for continuous improvement in content delivery and ensuring RTO compliance
  • Project managed a team of internal and external Instructional Designers to design and deliver on high risk RTO qualification products
  • Utilised data such learner feedback to ensure quality and compliance of aligned learning products
  • Established and maintained quality control standards
  • Conducted needs assessments to identify gaps in performance and develop targeted learning solutions
  • Contract management of learning consultants to deliver on key learning projects
  • Established and managed second line assurance activity program including the development of assurance plans, reporting, follow up and close out of corrective and preventive actions

Quality Assurance Team Leader

Queensland Rail
02.2020 - 08.2021
  • Led leaders across a team of 12 employees to drive process improvements across the RTO & Learning Governance team
  • Partner with internal key business representatives to meet operational learning requirements and improve processes across learning
  • Contract management of training contract panel for Rail Industry Worker (RIW)
  • Application of AQF knowledge through aligned programs within RTO scope
  • Led organisational change across the team
  • Delivered on project deliverables and business as usual activity
  • Developed and build capability across the team to assist and operational learning areas through formal and informal learning interventions
  • Conducted analysis on learning through various systems
  • Reviewed processes, procedures, policies, guidelines, and tools in reference to data collection, analysis, reporting and learning methodologies to continuously improve on existing processes
  • Led and manage learning assurance in accordance with agreed and out of schedule learning assurance plans
  • Provided advice and analysis advice to operational and enabling business functions for quality learning outcomes
  • Presented assurance activity results to a diverse audience, delivering information in non-technical terms for easy understanding
  • Collaborated with other teams across the business to maintain alignment on improvement findings and recommendations
  • Completed quarterly audits and report on learning with alignment to external regulations and internal standards
  • Supported the capability development of internal learning professionals through feedback and learning forums

Project Manager, Training

Queensland Rail
03.2015 - 02.2020
  • Led the learning component of the Rail Safety National Law (RSNL) changes including collaboration with safety and learning functions at an operational level to achieve the legislated requirements
  • Supported the successful change of the Rail Industry Worker (RIW) system which included change management for internal and external stakeholders as well as training, support and communication
  • Led and managed reference groups to collaborate and implement required changes
  • RIW Program support through development of documentation, communication and actively responding to RIW program contractors
  • Analysed learning requests with learning representatives to identify root causes of concerns and issues
  • Instructional Design of face-to-face products for safety team
  • Conducted Training Needs Analysis and Risk Based Training Needs Analysis with operational and non-operational business areas
  • Learning Transformation Project – analysis of learning effectiveness and processes across Queensland Rail
  • Managed team through changes across the business functions based on the analysis and outcomes of Learning Transformation Reviews
  • Proactively assisted Queensland Rail colleagues to ensure an exceptional level of customer service such as RBTNA's, guiding on processes, working directly, managing compliance activities, following up
  • Created project plans with established timelines for integral phases, assigned to appropriate teams
  • Reviewed and provided feedback on digital learning product such as All Aboard
  • Procured learning design and delivery
  • Managed learning assurance activity to achieve learning compliance and safety requirements across the organisation

Manager Learning Analysis and Support

Queensland Rail
11.2013 - 05.2015
  • Provided strategic learning consultation, specialist learning advice, solutions and support to the business functions and the Learning and Development leadership team
  • Supported the evaluation and implementation of the Learning Panel
  • Facilitated service-learning workshops as required
  • Reported on and managed learning compliance through reporting and working with the business areas to close out the learning gaps
  • Conducted RBTNA workshops
  • Developed and reviewed key learning documentation to provide consistency and assurance of learning activity across the organisation

Group People Development Manager

Super Retail Group
07.2011 - 06.2013
  • Successfully led a team of eight, responsible for analysis, delivery, instructional design (digital and face-to-face) and evaluation across aligned technical and non-technical learning programs
  • Provided coaching team members to succeed and progress within Super Retail Group
  • Conducted DiSC leadership assessment workshops
  • Delivered training material to diverse audiences of both blue and white-collar professionals
  • Analysed each department's training needs and developed new training programs based upon workshop outputs, evaluation and customer feedback
  • Monitored training costs to maintain training budget
  • Enterprise Registered Training Organisation (RTO) management of training programs and compliance
  • Conducted thorough needs assessments to identify skill gaps among staff members, offering tailored support in response.
  • Leveraged data-driven insights from employee surveys to inform ongoing improvements within the people development function.
  • Monitored and evaluated training performance to determine quality and cohesiveness.
  • Drove departmental performance and achievement of service levels through focused team operational reviews, structured coaching, and managing to enterprise targets

National Training Manager

Insurance Australia Group
03.1998 - 06.2011
  • Managed a team of twenty learning and development professionals across Australia (NSW, ACT, QLD, VIC and WA)
  • Managed multiple projects and tasks to ensure high quality and timely delivery
  • Managed and led change through restructures and various team and organisational changes
  • Planned and facilitated learning conferences for learning professionals and leaders at all levels
  • Coordinated training delivery sessions and logistics for trainers and participants
  • Designed and conducted Virtual Learning classes in collaboration with the University of Sydney
  • Led the Certificate in Financial Services Traineeship program rollout across Australia for enterprise RTO
  • Developed AQF aligned and non-AQF aligned curriculum and learning materials
  • Implemented employee training programs to improve performance and productivity through the embedding of on the job learning approaches
  • Evaluated course performance to determine areas in need of improvement and developed
  • Delivered and assessed training in alignment to Certificate in Financial Services to frontline team members in call centres, branches, and service centres (franchise operations)
  • Managed a team of trainers, ensuring consistent delivery of high-quality instruction across all locations
  • Championed a culture of continuous learning throughout the organisation by promoting curiosity, exploration, and skill development among all employees
  • Created engaging instructional content that catered to diverse learning styles, enhancing participant comprehension
  • Developed innovative e-learning courses for remote employees, increasing accessibility and knowledge retention
  • Monitored industry trends in professional development, ensuring that curriculum remained current and relevant at all times
  • Streamlined onboarding processes for new hires, reducing time to productivity for employees
  • Evaluated the effectiveness of training programs, making data-driven adjustments as needed.

Education

Women in Rising Program -

QR Women Business Coaching Program -

QUT
Brisbane, QLD
11-2024

QR Women Business Program - Leadership

QUT
Brisbane, QLD
11-2024

TAE 40116 Certificate IV in Training & Assessment - Education

MRWED Training And Assessment
Queensland
10-2024

Women Rising Program - Leadership

Women Rising
ARA Scholarship
07-2024

Skillsandbehaviours

  • Inclusive leader across a range of industries and capabilities
  • Proven ability in change management and leading teams through change
  • Committed to customer satisfaction, internally and externally
  • Flexible and resilient - able to handle pressure and always explore and be open to all possibilities
  • Project management - able to deliver on multiple projects concurrently across a diverse portfolio
  • Procurement and contract management
  • Budget management
  • Coach and Mentor - building capability across team and organisation
  • Reliable and trustworthy
  • Strategic thinker - forecasting challenges and developing long term plans aligned with organisational goals
  • Cross-functional collaborator to build relationships and drive outcomes while building capability
  • Risk management and learning assurance experience
  • Problem-solver
  • Capability training program design, development, delivery and evaluation

References

Referees available upon request

Affiliations

  • QUTeX
  • AITD
  • VELG
  • TLI Connect

Timeline

Manager Career Pathways & Training Integration

Queensland Rail
06.2024 - Current

Manager, Capability Assurance & Inclusion

Queensland Rail
09.2023 - 06.2024

Manager, RTO & Learning Governance

Queensland Rail
12.2022 - 08.2023

Principal Learning Partner

Queensland Rail
09.2021 - 12.2022

Quality Assurance Team Leader

Queensland Rail
02.2020 - 08.2021

Project Manager, Training

Queensland Rail
03.2015 - 02.2020

Manager Learning Analysis and Support

Queensland Rail
11.2013 - 05.2015

Group People Development Manager

Super Retail Group
07.2011 - 06.2013

National Training Manager

Insurance Australia Group
03.1998 - 06.2011

Women in Rising Program -

QR Women Business Coaching Program -

QUT

QR Women Business Program - Leadership

QUT

TAE 40116 Certificate IV in Training & Assessment - Education

MRWED Training And Assessment

Women Rising Program - Leadership

Women Rising

Similar Profiles

CREATE PROFILE
Regine Wynne