Reginia Willis
Balwyn North,VIC
Summary
My background was management and sales in retails, manufacturing and hospitality. I created my own brand making custom jewellery with handprints of Tiny tots and Pets. It was successfully run for over 11 years. My strengths are sales driven, customer oriented, highly focus and multi-tasking. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Home Care Giver
Home Instead
04.2022 - Current
- Assisted clients at home with different needs
- Built a connection with clients from different backgrounds
- Established a trusting relationship with clients’ families who rely on my assistance
- Provided professional personal care to clients who wish to stay home.
- Ensure the clients safety and identify their needs and solve the problems.
- Effective communications with the scheduling and care manager teams and the other care givers who look after the same clients.
- Assisted clients with their weekly budgets.
Account Manager
Menucorp
02.2022 - 10.2022
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Following up with inquiries and built connections with clients
- Directly worked with the Accors Group, the Australian Venue Co, Hallmark Hospitality Group, Ovolo South Yarra Group, Melbourne Dining Group, RAVC Group, HuaHom Design, The Iris Hotel Groups and many more
- Providing solutions to meet above and beyond client’s needs to maintain close relationships
- Understanding the new trends for the market and provide tailored made service to clients
- Worked closely with production team and art department to ensure the orders were on scheduled.
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
Owner
My Happy Sunflower Custom Personalised & Pet Jewellery Studio & Sunflower Kids
10.2009 - 12.2020
- Built my own brand from a business plan and it was successfully run for over 11 years
- The brand specialised in custom made pet and baby print silver jewellery
- Sunflower Kids clothing brand was launched in 2012 with our own design specialised in children sleep dresses
- Developed marketing strategies and built strong customer services to attract more clients and have repeated customers
- Implemented staff training and created manuals for incentive plans
- Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieved sales goals.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Sales and Marketing Manager
Cosmos PVC Packaging Manufacturing Limited
07.2003 - 12.2007
- Recreated the company image with a new brochure to attract new clienteles
- Built strong relationships with merchandisers to maintain steady sales
- Reactivated cold accounts successfully and had more than 15 accounts in a year and increased the annual sales by 10-15%
- Followed closely the production of a prototype from the start to delivery
- Helped to design the packaging and work closely with the printers to collaborate the final packaging.
Account Manager
Eaton House Hotel
03.2002 - 03.2003
- Built and strengthened long lasting client relationships based on accurate price quotes and customer-centric terms
- Listened attentively to client feedback and worked with product development team to introduce new services.
Front Desk Manager
Marriott Hotel by the Orlando Airport
01.2000 - 10.2000
- Handled tasks and responsibilities for front office employees during periods of understaffing
- Resolved guest complaints by addressing issues with the internal department promptly
- Created rota sheets for the PBX switchboard coordinators
- Worked closely with housekeeping and reservations to maximise the room sales.
Front Desk Officer
Crowne Plaza Manhattan Hotel
10.1995 - 08.1998
- Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate
- Delivered above and beyond services to guests by making outside venue reservations and setting up tours
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
Education
Bachelor of Science in Travel Industry Management -
Hawaii Pacific University
Skills
- Ability to Work at A Fast Pace
- Self Motivation
- Team Work
- Entrepreneurship
- Production Planning
- Time Management
- Task Management
- Task Focused
- Multi-tasking
- Customer Oriented
- Scheduling
- Meeting Sales Target
Certification
- Working with Children Check, 05/2026
- Drivers Licence, 03/2031
Languages
English
Cantonese
Chinese
Volunteer Experience
I volunteer as a class parent at my child's school.
Timeline
Home Care Giver
Home Instead
04.2022 - Current
Account Manager
Menucorp
02.2022 - 10.2022
Owner
My Happy Sunflower Custom Personalised & Pet Jewellery Studio & Sunflower Kids
10.2009 - 12.2020
Sales and Marketing Manager
Cosmos PVC Packaging Manufacturing Limited
07.2003 - 12.2007
Account Manager
Eaton House Hotel
03.2002 - 03.2003
Front Desk Manager
Marriott Hotel by the Orlando Airport
01.2000 - 10.2000
Front Desk Officer
Crowne Plaza Manhattan Hotel
10.1995 - 08.1998
Bachelor of Science in Travel Industry Management -
Hawaii Pacific University
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