Reginia Willis
Balwyn,Australia
Summary
Professional care provider with substantial experience in delivering compassionate and effective support to individuals in need. Strong focus on teamwork and achieving optimal outcomes. Adept in communication and maintaining supportive environment. Known for empathy, patience, and strong interpersonal skills.
Overview
30
30
years of professional experience
1
1
Certification
Work History
Home Support Worker
Si Care Solutions
08.2025 - Current
- Developed trusting relationships with clients, establishing rapport and open communication.
- Provided transportation and appointments management.
- Monitored clients' overall health and well-being and noted significant changes.
- Implemented personalized care plans to meet individual client needs and preferences.
- Assisted clients with daily living activities, enhancing overall well-being and independence.
Home Care Support Worker
Dovida
05.2023 - 09.2025
- Led initiatives to enhance client engagement and satisfaction levels.
- Maintained accurate records of patient progress, ensuring continuity of care across multidisciplinary teams.
- Managed time efficiently while juggling multiple client needs simultaneously without compromising on quality of care.
- Delivered exceptional customer service to both clients and their families by consistently exceeding expectations.
- Ensure the clients safety and identify their needs and solve the problems.
- Effective communications with the scheduling and care manager teams and the other care givers who look after the same clients.
- Provided compassionate care and support to individuals with diverse needs.
- Assisted clients with daily living activities, promoting independence and dignity.
Account Manager
Menucorp
02.2022 - 10.2022
- Analyzed client feedback to identify areas for improvement and implement actionable changes.
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Monitored service after sale and implemented quick and effective problem resolutions.
Owner
My Happy Sunflower Custom Personalised & Pet Jewellery Studio & Sunflower Kids
10.2009 - 12.2020
- Developed unique custom jewellery designs tailored to client specifications.
- Developed marketing strategies and built strong customer services to attract more clients and have repeated customers
- Implemented staff training and created manuals for incentive plans
- Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieved sales goals.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Evaluated industry competition regularly to maintain a competitive advantage in the marketplace.
- Mentored staff members on best practices in customer service and sales techniques, leading to increased performance levels.
Sales and Marketing Manager
Cosmos PVC Packaging Manufacturing Limited
07.2003 - 12.2007
- Recreated the company image with a new brochure to attract new clienteles
- Built strong relationships with merchandisers to maintain steady sales
- Reactivated cold accounts successfully and had more than 15 accounts in a year and increased the annual sales by 10-15%
- Followed closely the production of a prototype from the start to delivery
- Led crisis management team and provided quick turnaround solutions
Account Manager
Eaton House Hotel
03.2002 - 03.2003
- Built and strengthened long lasting client relationships based on accurate price quotes and customer-centric terms
- Listened attentively to client feedback and worked with product development team to introduce new services.
- Evaluated client needs and developed tailored solutions to increase positive customer ratings
- Presented professional image consistent with company's brand values
Front Desk Manager
Marriott Hotel by the Orlando Airport
01.2000 - 10.2000
- Supervised front desk operations, ensuring seamless guest check-in and check-out processes.
- Established strong rapport with returning guests while building new connections with first-time visitors.
- Collaborated with housekeeping and maintenance departments to ensure rooms were ready in a timely manner.
- Increased repeat business by providing exceptional service and promptly handling guest feedback.
Front Desk Officer
Crowne Plaza Manhattan Hotel
10.1995 - 08.1998
- Managed front desk operations, ensuring efficient guest check-in and check-out processes.
- Exceeded performance metrics consistently by multitasking effectively under pressure during high-traffic periods.
- Provided personalized recommendations for local attractions, restaurants, and activities based on guest preferences.
Education
Bachelor of Science in Travel Industry Management - Tourism And Travel Management
Hawaii Pacific University
USA05.1996
No Degree - Cert III in Individual Support CHC33021
Melbourne City College Australia
Melbourne, VIC01-2026
Skills
- Time Management
- Task Management
- Personal care assistance
- Active listening
- Dementia care
- Flexible schedule and availability
- Social interaction
- End-of-life care
- Supportive companionship
Certification
- Working with Children Check, 2026-05
- Drivers Licence, 2031-03
LANGUAGES
English
Cantonese
Timeline
Home Support Worker
Si Care Solutions
08.2025 - Current
Home Care Support Worker
Dovida
05.2023 - 09.2025
Account Manager
Menucorp
02.2022 - 10.2022
Owner
My Happy Sunflower Custom Personalised & Pet Jewellery Studio & Sunflower Kids
10.2009 - 12.2020
Sales and Marketing Manager
Cosmos PVC Packaging Manufacturing Limited
07.2003 - 12.2007
Account Manager
Eaton House Hotel
03.2002 - 03.2003
Front Desk Manager
Marriott Hotel by the Orlando Airport
01.2000 - 10.2000
Front Desk Officer
Crowne Plaza Manhattan Hotel
10.1995 - 08.1998
Bachelor of Science in Travel Industry Management - Tourism And Travel Management
Hawaii Pacific University
No Degree - Cert III in Individual Support CHC33021
Melbourne City College Australia