Rehana Chandy
Ascot Vale
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organisational goals.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
English Tutor
NumberWorks'nWords Moonee Ponds
08.2024 - Current
- Enhanced students' reading and writing skills by implementing interactive and engaging lesson plans.
- Improved students' written and verbal English skills through personalised learning programs.
- Developed personalised tutoring sessions based on student needs, leading to improved academic performance.
- Evaluated student performance, identified improvement areas and set tasks to aid goal achievement.
Registers and stock
Happy Apple
01.2021 - Current
- This role includes greeting customers and providing excellent customer service, ringing up items on the tills, counting tills, cleaning, filing client rewards and rectifying customer complaints- POS software
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Organized and detail-oriented with a strong work ethic.
Classical Indian Dancer
Chandrabhanu Bharatalaya Academy
01.2008 - Current
- Worked closely with costume designers to ensure accurate representation of traditional attire while maintaining comfort for optimal performance execution.
- Partnered with local schools to introduce classical Indian dance as an extracurricular activity, fostering cultural appreciation among students.
- Mentored aspiring dancers, providing guidance on career opportunities within the classical Indian dance industry.
- Taught dance classes to children and adults of different skill levels.
- Maintained a professional attitude and work ethic during long rehearsals and performances.
Receptionist
Renex Group
02.2023 - 11.2024
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled payroll and maintained sales and payments records accurately.
- Corresponded with clients through email, telephone, or postal mail.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Improved data privacy compliance with meticulous management of sensitive information.
Babysitting
Various
2020 - Current
- Maintained clean and organised living spaces throughout duration of babysitting responsibilities.
- Created an enjoyable atmosphere during babysitting sessions through storytelling, games, and music.
- Developed strong bonds with families, resulting in long-term relationships and repeat babysitting opportunities.
Education
Bachelor of Arts -
University of Melbourne
Haileybury Girls College
10-2022
Skills
- Strong vocabulary skills
- Customer service
- Teamwork
- Problem-solving
- Teamwork and collaboration
- Customer engagement
- Retail sales
- Reliability and punctuality
- Store opening and closing
- Product knowledge
- Store maintenance
Certification
- RSA
- Working with children's check
Timeline
English Tutor
NumberWorks'nWords Moonee Ponds
08.2024 - Current
Receptionist
Renex Group
02.2023 - 11.2024
Registers and stock
Happy Apple
01.2021 - Current
Classical Indian Dancer
Chandrabhanu Bharatalaya Academy
01.2008 - Current
Babysitting
Various
2020 - Current
Bachelor of Arts -
University of Melbourne
Haileybury Girls College
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