Rehana Neupane
Campsie,NSW
Summary
A organized and hardworking student seeking to join the workforce to gain real-world experience. I consider myself a self-motivated, organized, and hardworking person who can handle pressure and perform work on time.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Waitress/Waitstaff
Merchants of Ultimo
10.2022 - Current
- Made an excellent relationship with regular customers and verified their satisfaction with food
- Paid close attention to dietary and allergic restrictions of customers
- Worked closely with customers to understand needs, handled customer complaints, and resolved issues
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Assisted management in training new waitstaff, sharing expertise on best practices for exceptional service delivery.
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
Crew Member
CSR McDonald's
08.2022 - 11.2022
- Worked for customer service in drive-thru and as a crew member in front
- Processed transactions made cash payment changes, and accepted credit cards
- Restocked and organized food shelves and carefully maintained proper sanitization, health, and safety standards in the work area
Education
Master of Social Work - Social Work
Australian College of Applied Profession (ACAP)
11/255 Elizabeth St, Sydney, NSW 200006.2025
Bachelor of Arts in Social Work -
K&K International College
01.2020
Skills
- Customer service
- POS system & Cash handling
- Communication skills
- Time management
- Problem-solving skills
- Teamwork
- Strong multitasking
- Team Collaboration
- Food and Beverage Service
Certification
- RSA
- RCG
Languages
Nepali
English
Hindi
Timeline
Waitress/Waitstaff
Merchants of Ultimo
10.2022 - Current
Crew Member
CSR McDonald's
08.2022 - 11.2022
Master of Social Work - Social Work
Australian College of Applied Profession (ACAP)
Bachelor of Arts in Social Work -
K&K International College
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