Zoya Fatima
Student
Villawood,NSW
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
2
2
years of professional experience
2
2
years of post-secondary education
3
3
Languages
Work History
Medical Receptionist
Aya Healthcare
08.2023 - Current
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Streamlined appointment scheduling for improved patient flow and reduced wait times.
- Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
- Assisted in maintaining a safe environment for patients and staff by following infection control protocols and reporting potential hazards.
- Managed over 50 customer calls per day, directing calls to appropriate departments while maintaining polite and professional manner.
- Organized essential medical documents, streamlining access to vital information for healthcare providers during appointments.
- Developed strong relationships with patients, fostering loyalty and trust in the practice's services.
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
- Reduced no-shows by implementing appointment reminder system through phone calls or text messages.
- Handled billing procedures accurately, ensuring prompt payment from both patients and insurance providers.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
Hair Salon Receptionist
Rehana Hassan
04.2022 - 02.2023
- Strengthened communication skills through regular interactions with others.
- Resolved problems, improved operations and provided exceptional service.
- Skilled at working independently and collaboratively in a team environment.
- Developed relationships with guests to meet client needs and encourage repeat service.
- Consistently kept reception area clean and tidy and maintained presence at desk area.
- Introduced new beauty products to consumers by informing clients about use and benefits.
- Listened closely to customer complaints and responded appropriately to issues.
- Updated customer records and maintained accurate client information.
- Handled payments and processed credit card transactions.
- Confirmed appointments, communicated with clients, and updated client records.
Education
Diploma - Diploma of Innovations
University of Technology Sydney
Ultimo, NSW 06.2023 - Current
Bachelor of Cybersecurity - Information Technology
University of Sydney Technology
Ultimo, NSW 02.2023 - Current
High School Diploma -
Salamah College
Chester Hill, NSW 10.2021 - 10.2022
Skills
Excellent Communication
Problem-Solving
Decision-Making
Customer assistance
Money handling
Product knowledge
Customer and client relations
Timeline
Medical Receptionist
Aya Healthcare
08.2023 - Current
Diploma - Diploma of Innovations
University of Technology Sydney
06.2023 - Current
Bachelor of Cybersecurity - Information Technology
University of Sydney Technology
02.2023 - Current
Hair Salon Receptionist
Rehana Hassan
04.2022 - 02.2023
High School Diploma -
Salamah College
10.2021 - 10.2022