Rehman Bawani
Sydney,NSW
Summary
Experienced team player with a strong background in delivering outstanding customer service and security. Demonstrated ability to stay composed and professional in stressful situations, successfully addressing customer and safety concerns. Proficient in communication, organization, and multitasking, committed to providing top-notch service and fostering positive customer connections.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Security Monitoring Operator
Sydney Trains
04.2025 - Current
- Live Security Monitoring of the rail network
- CCTV review
- Export copies of CCTV footage to assist in police and security investigations
Health and Safety Representative
Sydney Trains
02.2025 - Current
- Developed risk assessments for various tasks, reducing the likelihood of accidents or incidents occurring in the workplace.
- Enhanced workplace safety by conducting thorough inspections and identifying potential hazards.
- Reduced accident rates by implementing comprehensive health and safety policies and procedures.
- Collaborated with management to establish a strong safety culture throughout the organization.
- Created a proactive approach to hazard identification by encouraging employee feedback on potential risks they encountered during their daily activities.
- Organized and led safety committee meetings, fostering open dialogue on health and safety concerns among employees and management.
- Assisted in the investigation of accidents and near-misses, identifying root causes and recommending preventive measures.
- Promoted continuous improvement in health and safety performance by setting measurable goals and monitoring progress regularly.
- Improved employee awareness of safety practices by developing and delivering engaging training sessions.
- Monitored workplace activities to determine compliance with safety regulations and standards.
- Conducted safety audits and inspections to identify workplace hazards and deficiencies.
CSA Customer Service Attendant
Sydney Trains
10.2021 - Current
- Customer service and safety in railway
- Demonstrated ability to manage multiple tasks while remaining adaptable and flexible.
- Worked with coworkers to complete tasks.
- Always provided efficient and courteous service to customers.
Security Guard
Unified security
03.2019 - 01.2020
- Protected property and staff by maintaining safe and secure environment.
- Developed and enforced security procedures to protect personnel and property.
- Controlled personnel access by monitoring identification of individuals entering restricted areas.
- Maintained crowd control at scene of accidents or injuries to assist victims and investigate causes.
Warehouse Store Manager
Fresh Star Enterprise
01.2014 - 02.2019
- Invoice inventory, Storage, pick and packing orders, customer service, wholesale, retail, cashier and team management
Call Center Operator/Lead Generator
The Home Improvement People
07.2013 - 01.2014
- Customer service inbound outbound, personal representative., KPI, data entry and sales.
Skills
- Over five years of experience in warehousing
- I have been employed as a generator for over two years due to my ability to consistently exceed KPIs as a cold calling lead generator
- The ability to work under pressure
- Skills in railway safety, security, and customer service
- Skills in hotel quarantine for over seven months
- Over five years of experience in customer service
Certification
- Cert II hospitality
- Cert II in security operations.
Timeline
Security Monitoring Operator
Sydney Trains
04.2025 - Current
Health and Safety Representative
Sydney Trains
02.2025 - Current
CSA Customer Service Attendant
Sydney Trains
10.2021 - Current
Security Guard
Unified security
03.2019 - 01.2020
Warehouse Store Manager
Fresh Star Enterprise
01.2014 - 02.2019
Call Center Operator/Lead Generator
The Home Improvement People
07.2013 - 01.2014
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