Summary
Overview
Work History
Education
Skills
Completed First aid Care Induction
Timeline
Generic

Rehnuma Tarannum

Gold Coast,Queensland

Summary

Dedicated Medical Receptionist works productively with diverse personalities and experienced in busy clinical settings. Knowledgeable in schedule, records and front desk management. Offers successful career history comprising more than 3 years.

Overview

4
4
years of professional experience

Work History

Medical Receptionist

Clayfield Medical Centre
Brisbane, QLD
11.2023 - Current
  • Answered telephones and directed calls to appropriate medical or adminstrative staff.
  • Informed patients of financial responsibilities prior to rendering services.
  • Scheduled appointments, optimizing patient satisfaction, provider time and treatment room utilization.
  • Delivered high-quality administrative and customer service to sustain patient and work flows.
  • Called patients to confirm scheduled appointments and obtain additional details.
  • Managed office phone lines by checking voicemail, returning calls and directing messages to team members.

Medical Receptionist

Smart Clinics Family Medical Centre
09.2021 - Current
  • Checked patient insurance, demographic, and health history to keep information current.
  • Helped patients complete necessary medical forms and documentation.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Managed multi-line phone system and pleasantly greeted patients.
  • Maintained current and accurate medical records for patients.
  • Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
  • Transcribed phone messages and relayed to appropriate personnel.
  • Completed patient referrals to other medical specialists.
  • Notified manager of incidents and potential incidents relating to patients and staff for swift action.
  • Performed various administrative tasks by filing, copying and faxing documents.
  • Printed prescription requests and queries in compliance with practice protocol.
  • Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
  • Obtained payments from patients and scanned identification and insurance cards.
  • Completed administrative patient intakes with case histories, insurance information and mandated forms.
  • Assisted with medical coding and billing tasks.
  • Prepared and processed patient referrals and transfer requests.
  • Placed new supply orders, managed inventory and restocked clerical spaces.
  • Conducted patient intake interviews, recording and documenting relevant information.

Education

Bachelor of Nutrition Sciences Honours - Allied Health

University of Queensland
Brisbane, QLD
12.2024

Bachelor of Dental Health Science - Dentistry

Griffith University
QLD

Skills

  • Medical Billing and Coding
  • Front Desk Operations
  • Critical Thinking
  • Records Maintenance
  • Appointment Scheduling
  • Reading Comprehension
  • Checking Patient Details
  • Patient Reception Management
  • Inpatient Care
  • Telephone Etiquette
  • Co-Payment Collection
  • Computer Proficiency
  • Healthcare Administration
  • Typing and Filing
  • Paperwork Coordination
  • Medical Communications
  • Adaptable and Flexible

Completed First aid Care Induction

Have completed First aid care training along with CPR training with Allens Training in 2023.

Timeline

Medical Receptionist

Clayfield Medical Centre
11.2023 - Current

Medical Receptionist

Smart Clinics Family Medical Centre
09.2021 - Current

Bachelor of Nutrition Sciences Honours - Allied Health

University of Queensland

Bachelor of Dental Health Science - Dentistry

Griffith University

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Rehnuma Tarannum