Summary
Overview
Work History
Education
Skills
Languages
Websites
Certification
References
Timeline
Generic

Reia Somare-Brash

23, Fuller Street, Lutwyche,Queensland

Summary

Experienced Program Administrator with background in overseeing and improving programs to boost efficiency. Bring strong leadership skills, the ability to manage multiple tasks simultaneously, and a keen eye for strategic planning. Recognized for fostering team collaboration and consistently delivering projects on time. Previous work has delivered tangible improvements in program performance and productivity.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Program Administrator

Abt Global
Brisbane, Queensland
10.2022 - Current
  • Coordinated meetings, conferences, workshops, and special events related to the program.
  • Provided administrative support for program planning, implementation, and evaluation activities.
  • Collaborated with other departments to ensure efficient operations of the program.
  • Drafted documents such as proposals, reports, presentations, memorandums or letters related to programs operations.
  • Developed and implemented program policies and procedures.
  • Cultivated relationships with stakeholders including government officials and representatives from partner agencies involved in delivering services through the program.
  • Managed day-to-day operations associated with running a successful program.
  • Reviewed contracts between vendors and organizations providing services under the auspices of the program.
  • Recruited, trained and supervised personnel assigned to work on projects within the scope of the program.
  • Hired and developed staff members to collaboratively achieve program goals.
  • Fostered community connections and networks, driving collaborations with local organizations and businesses.
  • Oversaw administrative support staff to facilitate day-to-day program activities.
  • Pitched in to help with office tasks during busy periods and staff absences.
  • Created and implemented administrative processes and procedures to prioritize job tasks and establish personnel responsibilities.
  • Represented work unit at meetings or conferences to serve as liaison for requests or complaints.
  • Read through contracts, regulations and procedural guidelines to verify comprehension and compliance.

Disability Support Worker

Choice Passion Life
Cairns & Sunshine Coast, Queensland
09.2020 - 12.2025
  • Facilitated communication between nonverbal individuals using sign language or other methods.
  • Managed challenging behaviors through positive reinforcement techniques.
  • Advised family members on how best to provide care for disabled loved ones.
  • Transported clients to appointments, social events, and other activities as needed.
  • Assisted clients with activities of daily living such as eating, dressing, and grooming.
  • Provided assistance in the home environment including meal preparation and light housekeeping.
  • Maintained records of services provided, client progress, and goals achieved.
  • Encouraged independence by teaching skills needed for everyday life.
  • Monitored client progress and reported any changes in behavior or health conditions to supervisor.
  • Administered medication according to doctor's orders and monitored side effects.
  • Assisted in developing self-care skills such as personal hygiene practices.
  • Provided emotional support to individuals with physical or mental disabilities.
  • Organized recreational and educational activities for clients according to individual needs.
  • Conducted assessments of client abilities and needs to create individualized care plans.
  • Instructed clients on proper use of adaptive equipment such as wheelchairs and walkers.
  • Assisted clients with daily living activities such as bathing, dressing, and eating.
  • Communicated regularly with families of disabled individuals regarding care plans and updates.
  • Coordinated doctor appointments, exercise, recreation, and family visits to maintain schedule.
  • Recorded patient temperature, pulse, and blood pressure to monitor health and well-being.
  • Lifted, moved and adjusted clients to ambulate individuals for diverse needs.
  • Made beds, swept floors, and sanitized surfaces to support activities of daily living.
  • Maintained daily living standards by assisting clients with personal hygiene needs.
  • Planned and prepared nutritious meals and snacks to meet diabetic, low sodium, and high protein diets.
  • Facilitated communication between caregivers and clients regarding current issues or concerns related to client's health status or well-being.
  • Maintained organized filing system for client records, providing complete documentation of all interactions.
  • Transported clients to and from medical and mental health appointments with assigned vehicle.

Telemarketer

Pareto Phone
Fortitude Valley, Queensland
12.2021 - 10.2022
  • Contributed to the achievement of monthly sales goals by providing detailed data analysis.
  • Identified potential customers through cold calling and database research.
  • Conducted surveys with current customers regarding their satisfaction levels with products or services.
  • Resolved customer complaints promptly and professionally while documenting details in CRM system.
  • Consistently met daily, weekly, monthly call quotas set forth by management team.
  • Adhered to all applicable laws, regulations, policies, and procedures when conducting telemarketing activities.
  • Greeted customers in a friendly, professional manner on the phone.
  • Participated in meetings with senior staff members to discuss current fundraising objectives.
  • Responded promptly to inquiries from potential donors regarding donation process or project details.
  • Researched potential sponsors, donors, and grant opportunities.
  • Managed database systems for tracking donor information and gift histories.
  • Processed donor contributions including tracking funds received and issuing receipts or thank you notes.
  • Cultivated relationships with new prospects through networking events, cold-calling, and emails.
  • Maintained relationships with existing donors by providing updates on progress of projects funded by them.

Student Placement

United Nations Women
Port Moresby, NCD
02.2022 - 07.2022
  • Contributed to three programs, enhancing gender development and empowerment initiatives.
  • Supported Spotlight Initiative through event planning and awareness campaigns.

Associate

Tanorama Ltd
Port Moresby, NCD
01.2018 - 12.2021
  • Supported pipeline proposal development, contributing to key tender discussions and responses.
  • Reviewed internal proposal presentation for successful bid on Community Development Foundation in PNG.
  • Coordinated travel, allowances, and accommodations for advisers during Lihir Agreements Review.
  • Analyzed data from over 1,000 students for Pacific Leadership and Governance Precinct Training.
  • Drafted one-page summary of key results for executive briefing from training data analysis.
  • Managed logistics and event planning for Vabukori Village Development Plan forum with 300 participants.
  • Engaged with Brisbane-based clients and colleagues to align activities with organizational goals.
  • Provided remote support to firm’s projects in PNG, enhancing operational efficiency.

Disability Support Worker

Centacare
Brisba, Queensland
11.2019 - 02.2020
  • Facilitated communication between nonverbal individuals using sign language or other methods.
  • Managed challenging behaviors through positive reinforcement techniques.
  • Transported clients to appointments, social events, and other activities as needed.
  • Assisted clients with activities of daily living such as eating, dressing, and grooming.
  • Helped disabled persons access community resources such as housing options or job training programs.
  • Provided assistance in the home environment including meal preparation and light housekeeping.
  • Maintained records of services provided, client progress, and goals achieved.
  • Encouraged independence by teaching skills needed for everyday life.
  • Monitored client progress and reported any changes in behavior or health conditions to supervisor.
  • Administered medication according to doctor's orders and monitored side effects.
  • Assisted in developing self-care skills such as personal hygiene practices.
  • Provided emotional support to individuals with physical or mental disabilities.
  • Organized recreational and educational activities for clients according to individual needs.
  • Communicated regularly with families of disabled individuals regarding care plans and updates.
  • Recorded patient temperature, pulse, and blood pressure to monitor health and well-being.
  • Lifted, moved and adjusted clients to ambulate individuals for diverse needs.
  • Made beds, swept floors, and sanitized surfaces to support activities of daily living.
  • Maintained daily living standards by assisting clients with personal hygiene needs.
  • Planned and prepared nutritious meals and snacks to meet diabetic, low sodium, and high protein diets.

Field Placement Student

Nundah Neighbourhood Centre & Legal Service, Queensland University of Technology
Brisbane, Queensland
07.2018 - 09.2018
  • Managed administrative tasks, including phone monitoring, message taking, and client greeting.
  • Facilitated distribution of fresh produce to local community members.
  • Assisted clients in completing forms for various services.
  • Supported English as a Second Language classes and sewing workshops.
  • Documented notes during network meetings to maintain accurate communication.
  • Organized and executed pop-up store project for Homelessness Week.
  • Developed engaging activities for Child Protection Week with children at playgroup.
  • Observed legal appointments and assisted clients with necessary paperwork.

Education

Bachelor of Human Services - Social Services

Queensland University of Technology
Brisbane, QLD
07-2022

High School Diploma -

St Margarets Anglican Girls School
Brisbane, QLD
11-2015

Skills

  • Problem solving
  • Relationship building
  • Community engagement
  • Stakeholder engagement
  • Data analysis
  • Event planning
  • Document drafting
  • Administrative support
  • Program planning
  • Administration

Languages

English
Professional
Pidgin (Tok Pisin)
Native/ Bilingual
Bislama
Professional
Motu
Native/ Bilingual

Certification

· Bachelor of Human Services

· Blue Card – Paid

· Yellow Card

· First Aid Certificate

· Cardiopulmonary Resuscitation (CPR)

· Domestic Violence Response Training – Accredited

· Engaging with Young People from Refugee Backgrounds Training – Accredited

· Disability Services, Positive Exemption Notice Card

· CPL Assist Clients with Administering Medications

· CPL Assist Clients with Simple Enemas and Suppositories

· CPL Client Services Induction

· CPL Complaints Management

· CPL Correct use of Personal Protective Equipment (PPE)

· CPL Cybersecurity Awareness in the Workplace

· CPL Fatigue Management

· CPL NDIS Quality and Safeguards Commission

· CPL Prevention of Sexual Harassment in the workplace

· CPL Safe Handling of People

References

References available upon request.

Timeline

Program Administrator

Abt Global
10.2022 - Current

Student Placement

United Nations Women
02.2022 - 07.2022

Telemarketer

Pareto Phone
12.2021 - 10.2022

Disability Support Worker

Choice Passion Life
09.2020 - 12.2025

Disability Support Worker

Centacare
11.2019 - 02.2020

Field Placement Student

Nundah Neighbourhood Centre & Legal Service, Queensland University of Technology
07.2018 - 09.2018

Associate

Tanorama Ltd
01.2018 - 12.2021

Bachelor of Human Services - Social Services

Queensland University of Technology

High School Diploma -

St Margarets Anglican Girls School

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Reia Somare-Brash