Reianne Urqueza
Sydney,NSW
Summary
A results orientated individual, with a strong background in delivering tailored training to healthcare staff, ensuring successful system adoption and seamless integration. Skilled in developing user-focused training materials, facilitating effective learning experiences, and assessing staff competency. Known for building strong relationships and offering ongoing support to ensure staff confidence and operational success.
I am genuinely committed to being a reliable source of support and guidance for staff, ensuring they feel confident and empowered as they adapt to new systems. I take pride in creating an open and approachable learning environment, that is supported by curated training material.
Overview
10
10
years of professional experience
Work History
Change Implementation Officer
HealthShare NSW - Procurement & Supply Chain
05.2023 - Current
- Delivery of comprehensive training to multiple levels of Health Staff, ensuring project implementation through ongoing guidance, tailored support, and open communication. My approach is underpinned by the precise utilization of developed user guides and training material.
- Facilitate end-user training sessions using diverse methods tailored to individual learning needs and positions within a facility. Utilisation of face to face or virtual training options.
- Provide staff with comprehensive training, ensuring they gain the necessary skills and knowledge, followed by assessing and reporting their competency of the project and the tools provided.
- Collaborate with the broader training team to create and implement training materials. Assist in user testing and reviewing support material.
- Participate actively in project meetings to ensure the alignment of processes and provide feedback on issues or better ways of working.
- Demonstrated flexibility and readiness to travel to various facilities across NSW as required by the role. Facilitating face to face training sessions across various Hospitals within multiple Health Districts.
Executive Services Officer
HealthShare NSW - Office Of The Chief Executive
11.2021 - 05.2023
- Cultivated interpersonal skills by building positive relationships with the Executive Leadership Team.
- Executive Assistant to two Executive Directors, as well as shared assistance to the Chief Executive.
- Secretariat for various ELT and high level meetings, as well as minute and action taking.
- Planning, organising and finalising agendas for all Executive Leadership Team meetings.
- Review of briefs, comms before progression for CE approval.
- Management of all CE system approvals.
Recruitment Officer
HealthShare NSW - People And Culture
04.2021 - 11.2021
- Recruitment support for various Business Partners.
- Teaching of ROB system to candidates as well as the Panel and DAO's to finalise each recruitment.
- Creating and approving ATFs, scheduling interviews, Monitoring Health and National police checks, drafting Letter of offers.
- Attaining Salary approvals from DAO’s, organise psychometric testing,verifying candidates visa types.
Administration Assistant
HealthShare NSW - Patient Transport Service
02.2020 - 11.2021
- Directly liaising with NUMS, hospital staff, patients and healthcare workers regarding bookings systems complaints and delays.
- Managing and overseeing all Dialysis transports for Patient Transport Service. Liaising with private transport companies for specialised transport for Dialysis Patients.
- Ordering Covid PPE and managing distribution to staff for various PTS hubs across NSW.
- Management of the Calendar of the Director, organising face to face and virtual meetings. Attain approvals from Health Managers.
Booking Officer
Health Share NSW - Patient Transport Service
08.2019 - 02.2020
- Communicating with NUMS, hospital staff, patients and healthcare workers regarding booking systems and patient transport details.
- Handling patient transport enquiries and booking transport from Health Facilities.
- Updating medical diagnoses and patient information.
Office Administration and Receptionist
Australian Migration Guide
10.2017 - 02.2019
- Collected and distributed messages to team members and managers to support open communication and high customer service.
- Complete applications on student visas,skilled visas,employer nominated visas,humanitarian visas and visitor/tourist visas
- Manage all administrative processes including electronic and file records.
- Answering customer enquiries and manage office supplies.
Dental Nurse
Kings Langley And Kellyville Dental Services
02.2015 - 10.2017
- Correctly administered adjunctive therapies such as fluoride treatments and irrigation.
- Assisted dentist in charting patient dental anatomy, pathology and screening to enable delivery of dental treatment.
- Sterilisation of instruments, X-ray management and chair side assistance
- Opening and closing of both surgeries.
Education
Bachelors - Industrial Design
University of Technology
09.2021
Diploma - Design And Architecture
University of Technology
10.2020
Skills
Articulate 360
Microsoft Suite
Stafflink, SARA, HealthRoster
ROB
Adobe Photoshop
Adobe Illustrator
Adobe Indesign
Timeline
Change Implementation Officer
HealthShare NSW - Procurement & Supply Chain
05.2023 - Current
Executive Services Officer
HealthShare NSW - Office Of The Chief Executive
11.2021 - 05.2023
Recruitment Officer
HealthShare NSW - People And Culture
04.2021 - 11.2021
Administration Assistant
HealthShare NSW - Patient Transport Service
02.2020 - 11.2021
Booking Officer
Health Share NSW - Patient Transport Service
08.2019 - 02.2020
Office Administration and Receptionist
Australian Migration Guide
10.2017 - 02.2019
Dental Nurse
Kings Langley And Kellyville Dental Services
02.2015 - 10.2017
Diploma - Design And Architecture
University of Technology
Bachelors - Industrial Design
University of Technology
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