Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Certification
References
Timeline
Generic

Reign Aragones

Prospect,NSW

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Casual Pharmacy Assistant

Mr. Chemist Forestway Pty Ltd
Frenchs Forest, NSW
02.2024 - Current
  • Maintained inventory records by restocking shelves with pharmaceuticals.
  • Provided guidance on the selection of over-the-counter medications and supplements.
  • Performed administrative duties such as filing documents, faxing forms, answering phones.
  • Received written prescriptions and refill requests from patients, evaluating information for completeness and accuracy before filling.
  • Processed pharmacy payments by ringing up customers on cash register and handling cash and credit transactions.

Customer Care Supervisor

Emerson
Manila, PH
10.2022 - 12.2023
  • Monitored Order Engineering Team's performance, provided feedback, and conducted regular meetings to ensure successful job performance.
  • Analyzed customer feedback surveys and identified areas of improvement in the customer experience process.
  • Managed a team of Order Engineers, Clean Order Execution, and Order Administrator ensuring they followed departmental policies and procedures accurately.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company initiatives and programs.
  • Collaborated with other teams and business units to resolve complex problems quickly for customers.
  • Developed and implemented processes for handling customer inquiries, complaints, and escalations in a timely manner.
  • Provided guidance to Team Leaders on how to handle difficult team members or situations.
  • Leads goal-setting review to ensure challenging and stretched goals and assignments for the teams in support of the overall business.
  • Performs staff projection and department budget complementing work volume growth and forecast and make necessary proposals to the business unit.

Team Leader

Emerson
Manila, PH
07.2019 - 09.2022
  • Created training materials and conducted group trainings on new processes or procedures.
  • Maintained a positive work environment that promoted collaboration between team members.
  • Resolved customer complaints in an effective manner while maintaining a high level of customer service.
  • Managed budgeting responsibilities including forecasting expenses, tracking spending, and preparing reports for upper management.
  • Assisted with special projects as needed such as developing marketing campaigns or creating presentations.
  • Developed strategies for problem solving and conflict resolution among team members.
  • Provided coaching and feedback on employee performance, encouraging professional development.
  • Led a team of 10 Order Engineers that supports orders for Regulators, Valves, and Steam Solutions and Tank Management products for different world areas.

Technical Support Engineer

Emerson
Manila, PH
05.2012 - 06.2019
  • Reviewed customer orders for accuracy and completeness prior to processing.
  • Evaluates basic engineering specification and compares application with the industry standards.
  • Submits request for model setups and modifies the bill of materials based on customer requirements
  • Developed processes to ensure order fulfillment was timely and accurate.
  • Analyzed customer feedback to identify areas of improvement in the ordering process.
  • Resolved customer issues related to order placement, pricing discrepancies, shipping delays.
  • Provided support for sales and customer service teams by responding quickly to inquiries regarding order detailing status.
  • Processed orders and entered into Oracle and SAP systems for tracking, maintaining, monitoring and reporting.
  • Mastered company sales and order management processes, becoming go-to expert in company, answering questions from various personnel levels.
  • Reviewed and interpreted purchase orders for compliance to contractual agreements, product model numbers and standard terms and conditions of sale.
  • Communicated with customers to assist with order placement and offer updates on status and shipping.
  • Performs root cause analysis and provides corrective and preventive actions on escalated issues and service requests.

Technical Support Analyst

FEP Printing Corporation
Laguna, PH
05.2008 - 05.2012
  • Monitors and gathers production data for processing into technical and management reports.
  • Organize, process, and prepare production reports to provide management with accurate and timely information to evaluate production performance as basis for management incentives.
  • Assists the supervisor in ensuring that the integrated safety plan is implemented in all plants.
  • Assists the supervisor in ensuring the effective implementation of the company's Environmental Management System.
  • Conducts periodic 5S Audit in all plants.
  • Conducts periodic validation of the Newspaper printing division standardization process.
  • Assists in the performance of trial run tests of ink, and paper raw materials.

Education

Bachelor of Science - Chemical Engineering

University of Santo Tomas
Manila, PH
03-2007

Skills

  • Customer Order Management
  • Data and Time Management
  • MS Office Applications
  • Oracle and SAP ERP Systems
  • Data entry skills
  • Process Improvement
  • Operations Management
  • Staff Management
  • Process Monitoring and Improvement
  • Project Management
  • Processes and procedures
  • Root Cause Analysis
  • Attention to Detail
  • Customer Service
  • Change Management
  • Continuous Improvement

Affiliations

  • Critical to Customer Strategic Planning and Review, 2023
  • Job Description International Position Evaluation Review and Alignment, 2023
  • Automated Detailing Tracker and Sharepoint Site Project, 2023
  • Spence Order Entry Allocation Tool, 2023
  • KPI and Metrics Alignment for Customer Care, 2021-2023
  • Team Growth and Expansion, 2021-2022
  • Quality Management System Business Unit Representative for Final Control, 2016-2019
  • Training and Development Initiative for Final Control, 2019-2020
  • Leadership Advancement Management Program, 2019

Accomplishments

  • Exemplary Associate of the Year Awardee, Emerson - 2016
  • Exemplary Associate of the Quarter, FEP Printing Corp - 2010

Certification

  • Engineering Technologist - Engineers Australia, 2022
  • Licensed Chemical Engineer - Philippines Professional Regulation Commission, 2007

References

References available upon request.

Timeline

Casual Pharmacy Assistant

Mr. Chemist Forestway Pty Ltd
02.2024 - Current

Customer Care Supervisor

Emerson
10.2022 - 12.2023

Team Leader

Emerson
07.2019 - 09.2022

Technical Support Engineer

Emerson
05.2012 - 06.2019

Technical Support Analyst

FEP Printing Corporation
05.2008 - 05.2012

Bachelor of Science - Chemical Engineering

University of Santo Tomas

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Reign Aragones