Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Reiko Wilkinson-Muir

Reiko Wilkinson-Muir

Woonona,NSW

Summary

I am a highly organized and detail oriented professional with strong planning, scheduling, project and program management skills. I excel at managing multiple priorities, meeting deadlines and delivering accurate results in fast paced environments.

I bring excellent communication, problem solving and critical thinking abilities. I work effectively both independently and as part of a team and am committed to self development and fostering an inclusive workplace.

Overview

10
10
years of professional experience

Work History

Commercial Lead - Finance Group

Sydney Water
Sydney NSW, Australia
04.2024 - Current
  • Lead execution of commercial projects and partnerships, including financial modelling and due diligence.
  • Drive commercialisation of new product lines in collaboration with innovation and operational teams.
  • Identify and implement improvement opportunities to enhance commercial outcomes.
  • Develop strategic options and robust business cases to maximize value and minimize risk.
  • Provide commercial support during negotiations to achieve win-win outcomes while safeguarding organizational interests.
  • Draft contract documents in consultation with internal and external stakeholders to facilitate commercial outcomes.

Commercial Partnership Advisor - Developer Partner

Sydney Water
Sydney NSW, Australia
06.2022 - 03.2024
  • Supported development and planning of commercial frameworks and offerings for the development industry.
  • Co‑created and priced new servicing offerings and modelled cashflow for major programs.
  • Led improvements including agreement trackers and operational procedure tools.
  • Provided analytical and commercial support to leadership and major account teams.
  • Built and strengthened relationships with key stakeholders across multiple organisational levels.
  • Developed commercial agreements and business cases to facilitate essential interim wastewater services for the Western Sydney Aerotropolis growth precinct during construction of permanent infrastructure.

National Account Manager

United Airlines
Sydney NSW, Australia
08.2017 - 06.2022
  • Managed a national portfolio of corporate and leisure clients, driving revenue and market share growth.
  • Adopted a solutions‑focused approach to managing client portfolios and built multilevel relationships.
  • Negotiated commercial outcomes and facilitated performance reviews with clients.
  • Delivered strategic account management, analysing performance trends using reporting tools.
  • Facilitated events, exhibitions and industry engagement both domestically and internationally.

Client Value Manager

Corporate Travel Management
Sydney NSW, Australia
11.2015 - 07.2017
  • Managed 20 national and global accounts (~AUD $30M annual revenue).
  • Developed strategic account plans, ensuring compliance, savings and client retention.
  • Integrated new clients and supported change management and training.
  • Identified revenue opportunities and promoted CTM's suite of technology products.
  • Developed and managed internal and external stakeholder relationships.

Education

Bachelor of Business Administration Degree (Hons) - Dual Major Business Management & Hotel, Restaurant & Resort Management

Hotel Institute Montreux – Northwood University
Montreux, Switzerland
01.2009

Higher Diploma Hospitality & Hotel Management -

Swiss Hotel Management School
Caux, Switzerland
06.2008

Cambridge A-Levels - Biology, Geography, Physical Education

King George V School
Hong Kong SAR, China
06.2004

Skills

  • Strong stakeholder relationship management across all business levels
  • Expertise in supporting commercial partnerships from feasibility through delivery
  • Strong data analysis and attention to detail
  • Proven ability in new business acquisition and product implementation
  • Excellent communication, interpersonal, and problem-solving skills
  • Highly organized with strong time management and multitasking abilities
  • Dependable, adaptable, and goal-driven under tight deadlines
  • Critical thinking and problem resolution with a focus on continuous improvement
  • New business acquisitions and implementing new business products with existing clients

Accomplishments

    2022 - 2024

  • Sydney Water Women of Water Committee Member
  • 2008 - 2009

  • Hotel Institute Montreux – Northwood University Events Representative
  • Commune De Montreux Certificate of Excellence
  • 2008

  • Swiss Hotel Management School Student Committee Vice President
  • Nestlé Food and Beverage Award
  • 2007

  • Swiss Hotel Management School International Day Masters of Ceremonies
  • Swiss Hotel Management School Student Committee Operations Representative
  • 2006

  • Swiss Hotel Management School Student Committee First Year Representative
  • 2003

  • King George V School Deputy Head Girl

Timeline

Commercial Lead - Finance Group

Sydney Water
04.2024 - Current

Commercial Partnership Advisor - Developer Partner

Sydney Water
06.2022 - 03.2024

National Account Manager

United Airlines
08.2017 - 06.2022

Client Value Manager

Corporate Travel Management
11.2015 - 07.2017

Bachelor of Business Administration Degree (Hons) - Dual Major Business Management & Hotel, Restaurant & Resort Management

Hotel Institute Montreux – Northwood University

Higher Diploma Hospitality & Hotel Management -

Swiss Hotel Management School

Cambridge A-Levels - Biology, Geography, Physical Education

King George V School
Reiko Wilkinson-Muir