Reiko Wilkinson-Muir
Woonona,NSW
Summary
I am a highly organized and detail oriented professional with strong planning, scheduling, project and program management skills. I excel at managing multiple priorities, meeting deadlines and delivering accurate results in fast paced environments.
I bring excellent communication, problem solving and critical thinking abilities. I work effectively both independently and as part of a team and am committed to self development and fostering an inclusive workplace.
Overview
10
10
years of professional experience
Work History
Commercial Lead - Finance Group
Sydney Water
04.2024 - Current
- Lead execution of commercial projects and partnerships, including financial modelling and due diligence.
- Drive commercialisation of new product lines in collaboration with innovation and operational teams.
- Identify and implement improvement opportunities to enhance commercial outcomes.
- Develop strategic options and robust business cases to maximize value and minimize risk.
- Provide commercial support during negotiations to achieve win-win outcomes while safeguarding organizational interests.
- Draft contract documents in consultation with internal and external stakeholders to facilitate commercial outcomes.
Commercial Partnership Advisor - Developer Partner
Sydney Water
06.2022 - 03.2024
- Supported development and planning of commercial frameworks and offerings for the development industry.
- Co‑created and priced new servicing offerings and modelled cashflow for major programs.
- Led improvements including agreement trackers and operational procedure tools.
- Provided analytical and commercial support to leadership and major account teams.
- Built and strengthened relationships with key stakeholders across multiple organisational levels.
- Developed commercial agreements and business cases to facilitate essential interim wastewater services for the Western Sydney Aerotropolis growth precinct during construction of permanent infrastructure.
National Account Manager
United Airlines
08.2017 - 06.2022
- Managed a national portfolio of corporate and leisure clients, driving revenue and market share growth.
- Adopted a solutions‑focused approach to managing client portfolios and built multilevel relationships.
- Negotiated commercial outcomes and facilitated performance reviews with clients.
- Delivered strategic account management, analysing performance trends using reporting tools.
- Facilitated events, exhibitions and industry engagement both domestically and internationally.
Client Value Manager
Corporate Travel Management
11.2015 - 07.2017
- Managed 20 national and global accounts (~AUD $30M annual revenue).
- Developed strategic account plans, ensuring compliance, savings and client retention.
- Integrated new clients and supported change management and training.
- Identified revenue opportunities and promoted CTM's suite of technology products.
- Developed and managed internal and external stakeholder relationships.
Education
Bachelor of Business Administration Degree (Hons) - Dual Major Business Management & Hotel, Restaurant & Resort Management
Hotel Institute Montreux – Northwood University
Montreux, Switzerland01.2009
Higher Diploma Hospitality & Hotel Management -
Swiss Hotel Management School
Caux, Switzerland06.2008
Cambridge A-Levels - Biology, Geography, Physical Education
King George V School
Hong Kong SAR, China06.2004
Skills
- Strong stakeholder relationship management across all business levels
- Expertise in supporting commercial partnerships from feasibility through delivery
- Strong data analysis and attention to detail
- Proven ability in new business acquisition and product implementation
- Excellent communication, interpersonal, and problem-solving skills
- Highly organized with strong time management and multitasking abilities
- Dependable, adaptable, and goal-driven under tight deadlines
- Critical thinking and problem resolution with a focus on continuous improvement
- New business acquisitions and implementing new business products with existing clients
Accomplishments
- Sydney Water Women of Water Committee Member
- Hotel Institute Montreux – Northwood University Events Representative
- Commune De Montreux Certificate of Excellence
- Swiss Hotel Management School Student Committee Vice President
- Nestlé Food and Beverage Award
- Swiss Hotel Management School International Day Masters of Ceremonies
- Swiss Hotel Management School Student Committee Operations Representative
- Swiss Hotel Management School Student Committee First Year Representative
- King George V School Deputy Head Girl
2022 - 2024
2008 - 2009
2008
2007
2006
2003
Timeline
Commercial Lead - Finance Group
Sydney Water
04.2024 - Current
Commercial Partnership Advisor - Developer Partner
Sydney Water
06.2022 - 03.2024
National Account Manager
United Airlines
08.2017 - 06.2022
Client Value Manager
Corporate Travel Management
11.2015 - 07.2017
Bachelor of Business Administration Degree (Hons) - Dual Major Business Management & Hotel, Restaurant & Resort Management
Hotel Institute Montreux – Northwood University
Higher Diploma Hospitality & Hotel Management -
Swiss Hotel Management School
Cambridge A-Levels - Biology, Geography, Physical Education
King George V School