Summary
Overview
Work History
Education
Skills
Affiliations
Certification
Languages
References
Timeline
Generic

Pham Phuong Thuy Le

Brisbane,QLD

Summary

A highly motivated employee with a desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Intern

Customer service
HCMC, Vietnam
06.2021 - 11.2022
  • Managed customer inquiries through phone calls, emails, or other forms of communication.
  • Supported senior staff members in the completion of complex projects within deadlines.
  • Maintained accurate records of all activities performed throughout internship period.
  • Worked with team members to promote great customer service and pleasant work environment.
  • Attended and participated in meetings and brainstorming sessions with team members.
  • Assisted in routine research, investigations and special projects to support work of assigned department.
  • Assisted with event planning, support and execution of virtual and in-person engagements.

Cashier

Convenient Stores
HCMC, Vietnam
01.2019 - 05.2021
  • Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
  • Issued receipts, refunds, credits or change due to customers.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Greeted customers and answered any questions they had about the store's products and services.
  • Answered customer inquiries regarding store policies and procedures.
  • Stocked shelves with merchandise when needed.
  • Balanced daily transactions on a computerized point-of-sale system.
  • Processed returns and exchanges of merchandise in accordance with store policies.
  • Conducted price checks for special orders or discounts as requested by customers.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Provided excellent customer service while promoting loyalty programs to increase sales potential.
  • Verified that customers were of legal age to purchase alcohol or tobacco products.

Teacher’s Assistant

VUS
HCMC, Vietnam
02.2017 - 12.2018
  • Provided individualized assistance to students with special needs in the classroom.
  • Facilitated small group instruction and activities for students of varying abilities.
  • Assisted teachers with creating and maintaining a safe, orderly learning environment.
  • Supported teachers by preparing materials, setting up equipment, and organizing supplies.
  • Coordinated daily tasks between teachers and other staff members.
  • Maintained accurate records of student attendance, grades, and behavior reports.
  • Collaborated with colleagues to develop instructional plans that meet individual student needs.
  • Helped teacher plan lessons utilizing various teaching strategies including hands-on activities and technology integration.
  • Greeted parents at school events to provide information about curriculum and activities.
  • Participated in professional development opportunities such as workshops or conferences related to teaching practices or educational trends.
  • Moderated parent-teacher conferences to discuss student progress or areas of concern.

Education

BBA - Business Administration And Management

James Cook University of Brisbane
Brisbane, QLD
12-2027

Skills

  • Goal-oriented mindset
  • Scheduling
  • Creativity and Innovation
  • Flexible Schedule
  • Teamwork and Collaboration
  • Fast Learner
  • Vietnamese and English Fluency
  • Problem-Solving
  • Creative and Resourceful
  • Operations Support
  • Multitasking and Organization

Affiliations

  • Leadership & Teamwork

- Student Ambassador, RMIT University (2017-2019)

- Led a team of student ambassadors to promote university events and programs

- Developed strong leadership and communication skills

  • Creative Pursuits

- Part-time Content Creator (2020-present)

- Created engaging content (writing, photography, videography) for various social media platforms

- Demonstrated creativity and adaptability in content creation

  • Community Service

- Volunteer, Local Charity Event (2019)

- Assisted with event setup and registration

- Demonstrated empathy and compassion for the community

  • Personal Development

- Language Learner: English (2006-present); Chinese, Japanese (beginner)

- Mother tongue: Vietnamese

- Fluent in English

- Developed a growth mindset and a passion for language learning

  • Hobbies

- Singing and Music (2010-present)

- Performed at local events and open mic nights

- Demonstrated creativity and self-expression through music

Certification

  • IELTS 6.5

Languages

English
Professional
Vietnamese
Native/ Bilingual

References

References available upon request.

Timeline

Intern

Customer service
06.2021 - 11.2022

Cashier

Convenient Stores
01.2019 - 05.2021

Teacher’s Assistant

VUS
02.2017 - 12.2018

BBA - Business Administration And Management

James Cook University of Brisbane

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Pham Phuong Thuy Le