Reilly Phillips
Newcastle
Summary
Results-oriented professional seeking an engaging work environment that prioritizes business growth through exceptional customer service. Committed to contributing to a dynamic team, I aim to utilize my skills and expertise to drive positive outcomes. With a strong focus on promoting customer satisfaction and fostering long-term relationships, I strive to deliver outstanding service that exceeds expectations. Dedicated and adaptable, I am eager to contribute to the success of the organization by leveraging my customer service abilities and passion for fostering growth.
Experienced with providing excellent customer service in high-energy environments. Utilizes strong interpersonal skills to engage with diverse clientele and enhance guest experiences. Knowledge of inventory management and adherence to safety protocols.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Bar Staff Member
Club Redhead Bowling Club
02.2025 - Current
- Collaborated with team members to ensure smooth service during peak hours.
- Developed rapport with regular patrons, resulting in increased repeat business and loyalty.
- Ensured compliance with safety and sanitation regulations, promoting a safe working environment.
- Enhanced customer satisfaction by providing timely and efficient drink orders.
- Maintained a clean and organized bar area for an enjoyable customer experience.
- Reduced waste by closely monitoring inventory levels and implementing effective stock rotation practices.
- Served high customer volumes during special events, nights, and weekends.
- Kept bar presentable and well-stocked to meet customer needs.
Staff Member
Euro Patisserie- Café
04.2024 - 06.2024
- Making of coffees and presenting the coffees to customer’s table
- Using 100% focus on customers and ensure there happiness always
- Handling of money and eftpos transactions
- Cleaning and organising of the facility for the oncoming shifts
- As well as during the shift always ensuring tidiness of the facility
- Delivering of food to customers tables
- Cleaning and sanitizing of plates, cups and cutlery
- Greeted clients and guests and assisted with variety of questions to foster exceptional customer service.
Supervisor
Hanbury 58 – Restaurant
11.2022 - 01.2024
- Cleaning and Organisation of the restaurant ready for service
- Taking customers ‘orders from the till and processing money and eftpos transactions
- Trained new employees on company policies and procedures, contributing to a cohesive team atmosphere and improved overall performance.
- 100% focus on customer service and ensuring all customers are happy
- Participated in staff and management meetings to understand the business plan and structures
- Taking instructions from kitchen team & management team
- Clearing of customers meals and ensuring they are happy with good communication skills
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
Staff Member
KFC
03.2022 - 02.2023
- Assist customer with taking orders
- Packing Orders and delivering to customers
- Taking drive through orders
- Provided guidance and support to junior staff members in achieving performance goals.
- Preparing and cooking food items to be served
- Ensuring all customers are happy with their orders
- Monitoring and cleaning of all dining room areas throughout shift
- Developed and improved time management and organizational skills to maximise personal productivity.
Retail Assistant
K Stars – Surf, Skate & paddle
02.2021 - 07.2021
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Maintained an organized backroom for easy access to stock when replenishing shelves.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Enhanced store appearance through diligent merchandising and regular upkeep of displays.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Establish great working relationships with other staff by proving to be hard working in a team environment
Education
High School Diploma -
San Clemente Catholic College Year 10
Mayfeild Newcastle Nsw 12-2021
Skills
- Inventory management
- Cash handling
- Customer service
- Beverage preparation
- Health and safety
- Team collaboration
- Communication skills
- Bar setup
- Sanitation practices
- Strong multitasking
- Customer service focus
- Alcohol awareness
- Food safety
- Bar equipment use
Certification
- Responsible service of Alcohol- 2025
- Responsible conduct of gaming- 2025
- Barista course certification
- Cert III in hospitality
Timeline
Bar Staff Member
Club Redhead Bowling Club
02.2025 - Current
Staff Member
Euro Patisserie- Café
04.2024 - 06.2024
Supervisor
Hanbury 58 – Restaurant
11.2022 - 01.2024
Staff Member
KFC
03.2022 - 02.2023
Retail Assistant
K Stars – Surf, Skate & paddle
02.2021 - 07.2021
High School Diploma -
San Clemente Catholic College Year 10
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