Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Reilly Phillips

Newcastle

Summary

Results-oriented professional seeking an engaging work environment that prioritizes business growth through exceptional customer service. Committed to contributing to a dynamic team, I aim to utilize my skills and expertise to drive positive outcomes. With a strong focus on promoting customer satisfaction and fostering long-term relationships, I strive to deliver outstanding service that exceeds expectations. Dedicated and adaptable, I am eager to contribute to the success of the organization by leveraging my customer service abilities and passion for fostering growth.

Experienced with providing excellent customer service in high-energy environments. Utilizes strong interpersonal skills to engage with diverse clientele and enhance guest experiences. Knowledge of inventory management and adherence to safety protocols.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Bar Staff Member

Club Redhead Bowling Club
02.2025 - Current
  • Collaborated with team members to ensure smooth service during peak hours.
  • Developed rapport with regular patrons, resulting in increased repeat business and loyalty.
  • Ensured compliance with safety and sanitation regulations, promoting a safe working environment.
  • Enhanced customer satisfaction by providing timely and efficient drink orders.
  • Maintained a clean and organized bar area for an enjoyable customer experience.
  • Reduced waste by closely monitoring inventory levels and implementing effective stock rotation practices.
  • Served high customer volumes during special events, nights, and weekends.
  • Kept bar presentable and well-stocked to meet customer needs.

Staff Member

Euro Patisserie- Café
04.2024 - 06.2024
  • Making of coffees and presenting the coffees to customer’s table
  • Using 100% focus on customers and ensure there happiness always
  • Handling of money and eftpos transactions
  • Cleaning and organising of the facility for the oncoming shifts
  • As well as during the shift always ensuring tidiness of the facility
  • Delivering of food to customers tables
  • Cleaning and sanitizing of plates, cups and cutlery
  • Greeted clients and guests and assisted with variety of questions to foster exceptional customer service.

Supervisor

Hanbury 58 – Restaurant
11.2022 - 01.2024
  • Cleaning and Organisation of the restaurant ready for service
  • Taking customers ‘orders from the till and processing money and eftpos transactions
  • Trained new employees on company policies and procedures, contributing to a cohesive team atmosphere and improved overall performance.
  • 100% focus on customer service and ensuring all customers are happy
  • Participated in staff and management meetings to understand the business plan and structures
  • Taking instructions from kitchen team & management team
  • Clearing of customers meals and ensuring they are happy with good communication skills
  • Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.

Staff Member

KFC
03.2022 - 02.2023
  • Assist customer with taking orders
  • Packing Orders and delivering to customers
  • Taking drive through orders
  • Provided guidance and support to junior staff members in achieving performance goals.
  • Preparing and cooking food items to be served
  • Ensuring all customers are happy with their orders
  • Monitoring and cleaning of all dining room areas throughout shift
  • Developed and improved time management and organizational skills to maximise personal productivity.

Retail Assistant

K Stars – Surf, Skate & paddle
02.2021 - 07.2021
  • Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
  • Maintained an organized backroom for easy access to stock when replenishing shelves.
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Enhanced store appearance through diligent merchandising and regular upkeep of displays.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Establish great working relationships with other staff by proving to be hard working in a team environment

Education

High School Diploma -

San Clemente Catholic College Year 10
Mayfeild Newcastle Nsw
12-2021

Skills

  • Inventory management
  • Cash handling
  • Customer service
  • Beverage preparation
  • Health and safety
  • Team collaboration
  • Communication skills
  • Bar setup
  • Sanitation practices
  • Strong multitasking
  • Customer service focus
  • Alcohol awareness
  • Food safety
  • Bar equipment use

Certification

  • Responsible service of Alcohol- 2025
  • Responsible conduct of gaming- 2025
  • Barista course certification
  • Cert III in hospitality

Timeline

Bar Staff Member

Club Redhead Bowling Club
02.2025 - Current

Staff Member

Euro Patisserie- Café
04.2024 - 06.2024

Supervisor

Hanbury 58 – Restaurant
11.2022 - 01.2024

Staff Member

KFC
03.2022 - 02.2023

Retail Assistant

K Stars – Surf, Skate & paddle
02.2021 - 07.2021

High School Diploma -

San Clemente Catholic College Year 10
Reilly Phillips