Reina Hitchins
Werribee,VIC
Summary
Accomplished Manager at The Carroll Group with expertise in strategic planning, team leadership, and business administration. Known for enhancing productivity, reducing costs, and ensuring regulatory compliance through innovative process improvements. Skilled in policy implementation, workforce management, and achieving departmental goals while prioritising high-quality service and customer satisfaction. Equipped with First Aid and Fire Safety certificates, adept at handling diverse situations. Having recently completed my Bachelor of Science majoring in infection and immunity, I am consistently providing insightful and exact insights gained from extensive lab work, and am equipped with knowledge surrounding infectious diseases and medical practices.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Manager
The Carroll Group
02.2018 - 07.2024
- Increased team productivity by implementing streamlined processes and effective communication strategies.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- As the Manager who led the "Safety Squad" department, I prioritised the establishment of robust risk mitigation strategies to safeguard against potential operational challenges or disruptions.
- Ensured compliance with industry regulations and legal requirements by implementing comprehensive policies and training programs for staff members.
Education
Bachelor of Science - Immunology
The University of Melbourne
Parkville, VIC06.2024
Skills
- Policy Implementation
- Workforce Management
- Strategic Planning
- Financial Management
- Business Administration
- Team Leadership
- Schedule Management
Accomplishments
- Recipient of the "Manager of the Quarter" award three times
- Selected to attend the national McDonald's "Future Leaders" conference in 2022
Certification
- First Aid Certificate
- Fire Safety & Training certificate
Languages
Japanese
Native or Bilingual
Timeline
Manager
The Carroll Group
02.2018 - 07.2024
Bachelor of Science - Immunology
The University of Melbourne
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