Reina Lightowler

• Secretary to four doctors, managing their daily case load and follow up requests
• Ability to plan and schedule appointments for pre-op, new patient and reviews as well as organizing follow up with relevant parties
• Communicate to imaging, pathology and other external companies regarding mutual patients.
• Billing and Medicare transactions
• Typing, proof reading and reformatting doctors dictations into correspondence letters.
• Organize and liaise meetings with reps
• Excellent communication and customer service skills around medical requirements with a friendly and warming attitude
• Maintaining electrical medical records through the use of, outlook, Microsoft word, excel and Genie.
• Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
• Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
• Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
• Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
• Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
• Contributed to team success by cross-training in various administrative roles, providing backup support when necessary.
• Increased customer retention rates through exceptional communication skills and problem-solving abilities.
• Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
• Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
• Collaborated with management to improve internal processes and procedures for better workflow optimization.
• Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
• Handled sensitive information with discretion while maintaining strict confidentiality standards.
• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Confirmed appointments, communicated with clients, and updated client records.
• Resolved customer problems and complaints.
• Corresponded with clients through email, telephone, or postal mail.

• Improved client comfort by providing exceptional personal care and maintaining a clean, safe environment.
• Enhanced client well-being by assisting with daily activities such as bathing, dressing, and grooming.
• Promoted independence with structured routines and clear communication to support clients in their daily lives.
• Ensured timely medication administration, managing accurate records of dosages and schedules for multiple clients.
• Contributed to a positive home atmosphere by engaging clients in conversation and recreational activities tailored to their interests.
• Monitored vital signs regularly, promptly reporting any abnormal findings to medical professionals for further evaluation.
• Prevented injuries through diligent observation of the environment and prompt intervention when needed during mobility assistance tasks.
• Adapted quickly to new client situations, building rapport through active listening skills and an empathetic approach towards individual needs.
• Built strong relationships with clients to deliver emotional support and companionship.
• Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
• Skilled at working independently and collaboratively in a team environment.

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• Assisted clients in reaching personal goals through targeted skill-building activities and therapeutic interventions, eg Assisting to maintain remaining movement.
• Provided emotional support to clients during challenging times, fostering resilience and coping skills.
• Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
• Improved client independence by developing personalized support plans tailored to individual needs and goals and assist in organizing clients daily routines
• Delivered exceptional personal care services, including bathing, dressing, grooming, and feeding assistance.
• Maintain dignity and prioritize optimal routine when performing Bowel and Catheter care. Use of Equipment including, enemas, aperients, condom catheters, digital stimulation and evacuation.
• Developed strong interpersonal relationships with clients, earning their trust and respect through consistent empathy and understanding.
• High level of knowledge in transfers and mobility with the use of ceiling hoists, mobility chairs and other forms of mobility equipment.
• Communicated regularly with family members about client progress, addressing any concerns or questions promptly.
• Advocated fiercely on behalf of clients when necessary to ensure their rights were respected in various settings such as education or healthcare environments.
• Recognized and reported health abnormalities
• Ability to adapt quickly and work independently.

Multiple clients, two Serbian dementia clients.

• Good communication, decision making and problem solving
• Behavior Management, ability to demonstrate critical thinking
• Provide a person-centered care approach especially with Dementia residents to ensure the resident is getting the most support
• Provide understanding and patience with all residents.
• Participated in team projects, demonstrating an ability to work collaboratively and effectively.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Improved client independence by developing personalized support plans tailored to individual needs and goals.
• Assisted clients in reaching personal goals through targeted skill-building activities and therapeutic interventions.
• Delivered exceptional personal care services, including bathing, dressing, grooming, and feeding assistance.
• Developed strong interpersonal relationships with clients, earning their trust and respect through consistent empathy and understanding.
• Boosted client motivation by setting achievable goals and celebrating milestones in their personal development journey.
• Assisted clients with physical therapy exercises.