Reina Meng
Brisbane,QLD
Summary
Experienced professional with a background in customer service and office administration seeking a sales position. Proven track record in the hotel and restaurant industry, delivering exceptional service. Excited to leverage customer interaction skills to boost sales and foster lasting client connections. Enthusiastic and service-oriented mindset will pave the way for success in the sales arena.
Overview
9
9
years of professional experience
Work History
Receptionist
S Clinic
08.2024 - 05.2025
- Appointment Management: Scheduled treatment sessions for clients, responded to inquiries, and ensured the accuracy and efficiency of the appointment system.
- Customer Service: Greeted clients, handled complaints and requests, provided professional consultation, and maintained positive client relationships.
- Billing and Sales: Assisted clients with billing procedures, recommended and sold aesthetic products, contributing to increased clinic revenue.
- Store Management: Maintained a clean and organized environment, managed product inventory, and ensured the store complied with aesthetic standards.
- Treatment Assistance: Assisted with pre-treatment preparations such as applying numbing cream according to clients' needs, ensuring comfort and safety throughout the treatment process.
Cashier
Sushi Paradise
07.2024 - 05.2025
- Efficiently handle cash transactions and manage the cash register.
- Provide excellent customer service by greeting customers, answering questions, and addressing any concerns.
- Ensure the cleanliness and organization of the cashier area.
- Assist in managing inventory and replenishing stock as needed.
- Collaborate with team members to maintain smooth operations and a pleasant dining experience for customers.
Office Assistant (Administrative & HR-related)
Beijing Rongbao Auction Company
01.2017 - 01.2023
- Managed office communications and administrative tasks, including scheduling and correspondence.
- Maintained effective communication with clients and suppliers, answered inquiries, provided auction information, and resolved related issues to ensure smooth auction activities.
- Assisted in HR functions such as employee onboarding, record-keeping, and organizing interviews.
- Coordinated logistics for internal meetings and company events.
Waitress (Intern)
Accor Group
01.2016 - 01.2017
- Company Overview: Food and Beverage Department
- Provided exceptional service to guests, including welcoming and seating guests, presenting menus, and making recommendations.
- Took and delivered food and beverage orders accurately and efficiently, ensuring high standards of service.
- Addressed and resolved guest concerns promptly, enhancing the overall dining experience.
- Assisted in setting up and maintaining the cleanliness of dining areas, including table setup and regular sanitization.
- Supported special events and functions by coordinating with the kitchen and event management teams.
Education
Hospitality And Tourism Management
Shandong Normal University
Shandong, Jinan06-2016
Skills
- Basic English communication, fluent in Chinese
- Responsible Service of Alcohol (RSA) Certificate - Queensland
- Strong interpersonal skills and team spirit
- Service-oriented and customer-focused
- Experience in administrative and HR-related tasks
- Proficient in Microsoft Office Suite and office management software
Timeline
Receptionist
S Clinic
08.2024 - 05.2025
Cashier
Sushi Paradise
07.2024 - 05.2025
Office Assistant (Administrative & HR-related)
Beijing Rongbao Auction Company
01.2017 - 01.2023
Waitress (Intern)
Accor Group
01.2016 - 01.2017
Hospitality And Tourism Management
Shandong Normal University
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