Reinhard Holl
Front Of House Wait Staff
Sydney,NSW
Summary
Customer-oriented Wait Staff Member with experience in service industry. Excellent interpersonal communication skills with focus on guest satisfaction when interacting with patrons. Licensed for preparation and sale of alcoholic beverages, bar procedures and liquor laws. Motivated customer service representative with engaging personality and flexible approach. Upbeat, friendly, and anticipating customer needs to facilitate an enjoyable experience.
Overview
5
5
years of professional experience
Work History
Front of House Waiter
BAR LOUISE RESTURANT
10.2022 - 09.2024
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Maintained clean and sanitary workstations throughout shifts, adhering to health codes and restaurant standards.
- Maintained a professional demeanor while promptly addressing guest concerns, resulting in positive feedback from patrons.
- Developed strong rapport with regular customers, fostering loyalty and repeat business for the establishment.
Front of House Wait Staff Member
10 William Street
01.2022 - 10.2022
- Collaborated with the rest of the front-of-house team during large events to ensure seamless execution of assigned responsibilities.
- Consistently met sales targets set forth by management through upselling techniques such as suggesting premium menu items or addons.
- Handled high-pressure situations gracefully, resolving issues promptly while maintaining composure and professionalism.
- Accurately processed payments, including cash, credit card transactions, and splitting bills among parties when necessary.
Outbound Call Center Representative
My Money House Expert Financial Guidance & Soluti
04.2019 - 01.2021
- Met established attendance expectations and team revenue goals to achieve company objectives.
- Researched prospective accounts to understand needs, build target lists and develop effective scripts.
- Maintained Salesforce records by logging prospecting activities, adding new contacts, and updating account information with useful intelligence.
Education
Certificate IV - Personal Training
AIPT
Adelaide 04.2001 -
SACE -
Heathfield High School
South Australia 04.2001 -
Certificate III - Personal Training
AIPT
04.2001 -
Skills
Guest Relations
Order Accuracy
Relationship Management
Quality Control
Sales Techniques
Service prioritization
Reliable and Responsible
Timeline
Front of House Waiter
BAR LOUISE RESTURANT
10.2022 - 09.2024
Front of House Wait Staff Member
10 William Street
01.2022 - 10.2022
Outbound Call Center Representative
My Money House Expert Financial Guidance & Soluti
04.2019 - 01.2021
Certificate IV - Personal Training
AIPT
04.2001 -
SACE -
Heathfield High School
04.2001 -
Certificate III - Personal Training
AIPT
04.2001 -
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